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When it comes to motivating and inspiring employees, there is no better or tougher model than the Federal Bureau of Investigation. In its one hundred-year fight against the ever-changing tactics of organized crime and terrorism, the FBI has learned invaluable lessons about powerful leadership and management. Like many companies, the FBI must succeed on a global playing field with limited resources; it must deal with unforeseen challenges and long-term strategic threats. Former Marine Dan Carrison has had unprecedented access to the inner workings of the FBI. Here he offers an insiders look at the Bureau, taking readers behind the scenes of some of the FBIs most important missionsfrom infiltrating a world-wide drug cartel to closing in on a terrorist cell. Managers will learn how to: cultivate an All for One, One for All corporate culture  create a Ten-Most-Wanted customer list  maintain a sense of readiness, and think on their feet  deploy task force management  and more Instructive and exciting, From the Bureau to the Boardroom will show all leaders how to win in the marketplace and stay true to core values, no matter how tense or challenging the situation.

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A Practical Guide for Parenting Beyond Belief

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Praised by Newsweek as a compelling read and Library Journal as accessible and down-to-earth, Dale McGowans Parenting Beyond Belief offered freethinking parents everywhere a compassionate introduction to raising caring, ethical children without religious guidance. Now, for the more than 40 million people in the United States who identify themselves as nonreligious, Raising Freethinkers offers solutions to the unique challenges secular parents face and provides specific answers to common questions, as well as over 100 activities for both parents and their children. This book covers every important topic nonreligious parents need to know to help their children with their own moral and intellectual development, including advice on religious-extended-family issues, death and life, secular celebrations, wondering and questioning, and more.

Complete with reviews of books, DVDs, curricula, educational toys, and online resources relevant to each chapter topic, Raising Freethinkers helps parents raise their children with confidence.

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Molleen Matsumura, Dale McGowan, Amanda Metskas, Jan Devor

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Accounting is truly the language of business. Success or failure is measured in dollars, but in order to make good decisions, you need to understand how finances drive business realities and become fluent in the essential elements of the accounting process.  ACCOUNTING DEMYSTIFIED tells you all you need to know about the numbers that drive business. The book uses examples of typical business situations to demonstrate basic financial concepts, including:  * The accounting process * Financial statements * Making entries * Accounts payable and accounts receivable * Cashflow statements * Fixed and intangible assets * Inventory * Liabilities * Adjusting and closing entries * Prepaid expenses *Preparing a bank reconciliation * Accounting information systems * Stockholders equity * Ratio analysis  ACCOUNTING DEMYSTIFIED transforms a complex and potentially intimidating subject into something anyone can easily comprehend. This useful resource helps you understand the basics of accounting and gives you access to an essential part of any business equation.  For new students of accounting, entry-level accounting professionals, and business professionals whose own work relates directly to the numbers on the ledger, a basic understanding of core accounting functions and documents is critical. Accounting Demystified provides a simple and straightforward description of universal elements of the accounting process, plus accessible tutorials in creating, interpreting, and using financial statements. Habers clear language will let readers:  * understand accounting basics * find errors quickly * prepare accurate financial statements * analyze financial documents * determine the financial health of a business * prepare a financial prospectus for potential investors and lenders  From the classroom to the back room to the board room, Accounting Demystified serves as a valuable primer on the basics of accounting and the purposes they serve.

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Preparing the Next Generation for the Borderless Business World

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As the business world becomes increasingly borderless, leaders and managers of all cultures are being called on with greater frequency to assume leadership roles in other countries or to lead diverse multicultural teams in their own countries. Transnational Leadership Development acquaints readers with the paradoxes and mental processes leaders need to relate successfully to people with different backgrounds, cultures, and societal identities. The book advises readers on how leaders may learn to see, feel, and experience the world with different lenses; take the necessary amount of time to reflect on what they know and what they need to know; find new ways to communicate; and be resilient in the face of this unique challenge. This powerful guide lights the way for those seeking to develop their peoples proficiency in leading globally.

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Beth FISHER-YOSHIDA Ph.D., Kathy D. GELLER Ph.D.

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How to Succeed in Business Using LinkedIn

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Making Connections and Capturing Opportunities on the World's #1 Business Networking Site

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Hailed as the MySpace for professionals, LinkedIn has taken the Internet by storm. It is now estimated that 19 million business professionals log in to this site every day to look for job opportunities, search for potential clients, get recommendations from colleagues, and reconnect with former coworkers. LinkedIn allows users to create a profile detailing their professional experience and accomplishments, which will help them connect with literally thousands of qualified professionals in their field. How to Succeed in Business Using LinkedIn takes users through every aspect of the site, from getting registered and building their network to posing questions and creating groups. Readers will learn how to: create their home page so other users can find them  give and receive references  search for experts in their field  find leads  market their business  look for and become a service provider  find and recruit for jobs  conduct business research  discover people outside their networks Unique and practical, this is the only book available that shows users how to make the most of LinkedIn and the powerful networking opportunities it offers.

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A Powerful Plan for Putting Emotional Intelligence to Work

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Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isnt enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools and team-focused exercises that will help increase and leverage emotional intelligence both in individuals and in groups. Its filled with practical tips and suggestions for developing your own ""emotional quotient,"" as well as that of your peers, employees, and even senior executives.

Featuring real workplace examples, Letters to Leaders, and excerpts from actual performance reviews that show the positive impact of EI in a variety of environments, The EQ Difference will help your organization achieve greater productivity, higher morale, and better employee retention -- all keys to stronger bottom line results.
Co-published with SHRM.

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An Insider's Guide to Refinancing Your Mortgage

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For many homeowners, refinancing a mortgage can save them significant money, considerably reducing their monthly payments. It can also give them breathing space to pay off debts or allow them to make other investments, pay for college, or finance home improvements. An Insiders Guide to Refinancing Your Mortgage is dedicated to an often-misunderstood aspect of mortgage lending: refinancing a mortgage loan. Readers will learn why to refinance, when to finance, as well as how to find the best lender, loan officer, and rate. Mortgage expert David Reed takes readers step bystep through the refinance process and shows them how to evaluate their current loan program and compare it with other options. By following Reeds invaluable advice, homeowners will learn: when a refinance is right for them  how to lock in the absolute lowest rate at the lowest cost  how the mortgage process works from the inside  how loan officers get paid  how to identify and avoid predatory lenders  how to negotiate closing costs An Insiders Guide to Refinancing Your Mortgage will save readers money and heartache when negotiating a loan.

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How to Recognize the Subtle Signs and Act Before It's Too Late

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People are four times more likely to leave a job because of something going on in the office than for an outside opportunity. Yet most managers blame employee turnover on the lure of other companies. . . even when the real factors are well within their control. Based on research performed by the prestigious Saratoga Institute, The 7 Hidden Reasons Employees Leave provides readers with real solutions for the costly problem of employee turnover. Now incorporating the results of the authors Decision to Leave post-exit survey, the second edition features new research in employee engagement as well as innovative best practices for engaging and retaining in a down economy. Readers will learn how to align employee expectations with the realities of the position, avoid jobperson mismatches, and provide feedback and coaching that breed employee confidence. The book examines factors such as manager relationships, lack of trust in senior leadership, company culture and integrity, salary and benefits, and morerevealing what can be done to hold on to the people who provide the most value to the organization.

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Predicting the Economic Value of Your Company's Human Capital Investments

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In his landmark book The ROI of Human Capital, Jac Fitz-enz presented a system of powerful metrics for quantifying the contributions of individual employees to a companys bottom line. The New HR Analytics is another such quantum leap, revealing how to predict the value of future human capital investments. Using Fitz-enzs proprietary analytic model, readers learn how to measure and evaluate past and current returns. By combining those results with focused business intelligence and applying the exclusive analytical tools in the book, they will be able to: Evaluate and prioritize the skills needed to sustain performance  Build an agile workforce through flexible Capability Planning  Determine how the organization can stimulate and reward behaviors that matter  Apply a proven succession planning strategy that leverages employee engagement and drives top-line revenue growth  Recognize risks and formulate responses that avoid surprises  Support decision making by predicting the actions that will yield the best returns Brimming with real-world examples and input from thirty top HR practitioners and thought leaders, this groundbreaking book ushers in a new era in human resources and human capital management.

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101 Indispensable Tools, Tips, and Techniques for Any Situation

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Before you can lead others, you must learn to lead yourself. Yet those tasked with leadership roles must discover what their peopleand their companiesrespond to as they go. The Leaders Pocket Guide provides readers with concise, on-the-job expertise to inspire and direct them on their professional journey.

Organized into three easy-reference sectionsSelf, Colleagues, and Organizationthe book supplies readers with tactical tips on how to:

 Deliver Inspiration

 Demonstrate character 

 Develop confidence 

 Communicate with authority
 
 Think critically

 Foster innovation 

 Connect with others 

 Resolve conflicts 

 Add buzz to their leadership brand 

 Coach for development 

 Recognize achievement 

 Instill company-wide purpose 

 Deal with adversity

Augmented by up-to-date research on the role of leaders and the expectations followers have for them, this pithy, powerful, and portable guide contains energizing action tips, self-assessments, and Think About... sections to spur readers on to reach continuously greater heights of leadership excellence.

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Proven Strategies to Maximize Marketing ROI

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Lead-generation marketing is evolving rapidly, but many companies are still using the same methods they always have. How can a marketer know which lead generation tactics will provide them with the best, most actionable leads for their products or services? Whats been missinguntil nowis a strategic look at how lead-generation tactics can work together to produce the maximum number of quality leads. In The New Rules of Lead Generation, marketing expert David T. Scott examines the seven most successful tactics, including e-mail, direct mail, and search engine marketing; banner and social media advertising; cold calling; and trade shows. He reveals when to use which tactics, how to use them cost-effectively and get the best results, and how each tactic has changed in recent years and will continue to evolve in the future. Readers will also discover how to test new approaches on a limited budget and how to combine multiple tactics for a more powerful, integrated campaign. Featuring valuable tools for tracking costs and measuring results, this indispensable book shows marketers everywhere how to capture the leads they need to help their companies succeed.

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The secret to the success of I Know It When I See It lies in its stylish delivery of a serious theme. A succinct and intriguing business fable, it tells the story of "Punctuation, Inc." and provides a simple message about quality -- that it's the customer who defines it. The story shows how businesspeople who pay close attention to what kind of quality their customers want, will also find just what their company wants -- success and big profits.

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Recognizing and Resolving Your Most Troubling Management Issues

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The book examines engagement, motivation, expectation, emotions, interpersonal and group dynamicsall the psychological principles that play pivotal roles in the workplace. Featuring illuminating examples and exercises, What Keeps Leaders Up at Night shines a bright light into the dark corners where all leaders struggle with their own shortcomings.

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The 12 Universal Laws of Power Persuasion

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Salespeople, consultants, managers, executives, entrepreneurs. . . Influence is a crucial tool for absolutely anyone seeking success and prosperity. But how can everyday people actually become more influential? Maximum Influence unlocks the secrets of the master influencers. Now in an all-new edition, the book combines scientific research with real-world studies, presenting the most authoritative and effective arsenal of persuasion techniques ever. Author and renowned expert Kurt Mortensen reveals the 12 Laws of Persuasion, explaining why each law works, how to use it, and what to avoid. You will learn about the law of dissonance, the law of contrast, the law of expectationand nine other proven principles that consciously and unconsciously propel people to act. You willalso discover how to:  Read anyone instantly
 Get people to trust you instinctively
 Change minds easily
 And convince anyone to give you almost anything. With new case studies and cutting-edge influencing techniques, this is the ultimate guide to the art and science of getting exactly what you wantwhen you want.

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Every company faces the inevitable challenge: stagnate or grow. One of the fastest ways for small- and mid-size companies to expand is through acquisition. Purchasing another company can seem dauntingbut when done right, it can deliver outstanding rewards. Successful Acquisitions supplies the key information that business leaders need to know about finding and buying companies. Written by an M&A expert with more than $1 billion in transactions under his belt, the books practical and comprehensive approach integrates all the moving pieces into a logical step-by-step process that covers:  The art and science of researching companies  Building and balancing an acquisition team  Valuation tips that look beyond the obvious  The importance of the sellers equation  Developing a negotiation platform  How to be tough and still protect the buyer-seller relationship  Guidelines for structuring an airtight deal  The letter of intent, due diligence, purchase agreement, funding, and other essentials  Bringing the deal to a timely close  A 100-day plan for making integration a success Its all here. From building the foundation to growing the relationships to cementing the deal, Successful Acquisitions is a complete roadmap to buying companies and achieving proactive strategic growth.

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An Inside Look at What Employers Really Want

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Even in a bad economy, companies have job openings they cant fill. Considering the millions of people who are out of work or unhappily employed, how can that be?What are job seekers doing to turn off employers? And what is it that employers want but arent finding? Leading career expert and syndicated columnist Andrea Kay asked employers one simple question: why didnt you hire the last ten people you interviewed? What it came down to, every time, wasnt a matter of skills or experience, but how applicants seemed based on what they said or did. From lack of preparation, to pushiness, to a subtly defensive attitude, it's the simple behaviors prospective employees exhibit before, during, and after interviews that stand between them and job offers. Based on candid insights from real-life employers, and featuring a foreword by Richard Nelson Bolles, bestselling author of What Color Is Your Parachute?, this book helps job hunters take control of how they come across to the people in charge of hiring. From 20 Things You Should Never Do to a Would You Hire You? test, This Is How to Get Your Next Job helps readers show hiring managers who they are and why theyre the perfect fit for the job they seek.

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The Board of Directors and Audit Committee Guide to Fiduciary Responsibilities

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Ten Critical Steps to Protecting Yourself and Your Organization

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More than three million people serve on boards and audit committees in the U.S. alone. But huge risks come with these coveted jobs. SEC scrutiny is at an all-time high, with boards and audit committees now held liable to for acts of fraud and other corporate malfeasanceeven if they had no knowledge of wrong-doing in the organization. This essential guide mitigates the risks and dramatically increases the effectiveness of boards and audit committees by uncovering 10 crucial steps every governing body should take, including:  Cultivate independence
 Build a balanced team
 Leverage independent advisors
 Address stakeholder concerns
 Direct the external audit
 Approach risk proactively
 Spearhead fraud deterrence initiatives
 Promote accountability
 And more Comprehensive and practical, this book simplifies complex corporate governance standards, and helps readers satisfy the requirements of board service while protecting themselves and the organization.

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77 Instant-Action Ideas to Boost Sales, Maximize Profits, and Crush Your Competition

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As a small-business owner or solopreneur, you wear many hatsperhaps the most important of which is marketer. But these days, with so many new ways to reach customers and clients and only so much time in the day, its hard to know where to start. Should you be using social media? Email? Blogs? Video? SEO? Small-business marketing doesnt have to be a mystery. Its just a series of simple decisions (and the action steps to implement those decisions) that will help you regain the clarity, confidence, and control you need to succeed. Do It! Marketing is a quick read and an encouraging kick in the pants that will reignite your marketing mojo. The underlying premise is that only action creates results. Packed with do-this-now ideas to attract, engage, and win more customers and clients, this no-nonsense book reveals how to:  Avoid blah, blah, blah marketing
 Use magnetic marketing strategies that pullnot pushqualified decision-makers into your world
 Get noticed
 Position yourself as an expert
 Become the obvious choice in your market
 Do social media right
 Zero in on your customers pain/gain factors
 Learn to speak their language
 Get a steady stream of referrals
 Identify and focus on high-payoff activities
 Cultivate and leverage enthusiastic advocates
 And more

Energetic, inspiring, and filled with concrete strategies, tactics, templates, and tools, Do It! Marketing shows you how to stop marketing by accident and start outsmarting, out-positioning, and out-executing the competition.

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Rethink Your Business to Transform Today's Challenges Into Tomorrow's Profits

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Still myopically chasing quarterly profits, producing the same product the same way, issuing directives to increasingly disengaged employees? Too many organizations cling to outdated practicesto their detriment and almost certain demise. 
In todays unpredictable, interconnected world you cannot rely on the old rules of business to get stellar results. The New Corporate Facts of Life charts a clear path through the obstacles facing all companiesdisruptive innovation, economic instability, environmental degradation, increasing stakeholder power, and other global forcesexplaining exactly how to transform each challenge into competitive advantage. 
Based on interviews with over 50 top executives and thought leaders, including Coca-Cola Enterprises CEO John Brock, Georgia Tech President G.P. Bud Peterson, and UPS CFO Kurt Kuehn, the book recounts how leading-edge companies have begun re-shaping strategy, culture, vision, engagement, and leadership to succeed in this brave new world. 
Change is the only constant in business. Packed with inspiring stories and compelling examples, The New Corporate Facts of Life offers a birds-eye view of the shifting landscape and reveals how any organization, large or small, can begin creating a profitable, sustainable future.

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Powerful Phrases for Dealing with Difficult People

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Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

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Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidanttheres no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflictsno matter who youre dealing with. Helpful features include:  Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each
 Nonverbal communication skills to back up your words
 Sample dialogues that demonstrate how phrasing improves interactions
 A five-step process for moving from conflict to resolution
 Why This Works sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This books pithy, powerful communication tips will make those hours far more harmonious and productive.