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EXIN Cloud Computing Foundation Workbook

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Fully prepare yourself for the EXIN Cloud Computing exam and certification

Benefits of the EXIN Cloud Computing Foundation certification are:
- Focus on non-technical aspects such as: management, structure, people and processes
- Gain knowledge and practical guidance in the concepts and definitions
- Focus on risks, security, infrastructure, governance and compliance
- Gain control over the supply chain
- Helps you to develop a business case for moving services to the cloud

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Martine van der Steeg, Johannes W. van den Bent

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EXIN IT Service Management Foundation based on ISO/IEC20000 - Workbook

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IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market.The purpose of this book is to help in the preparation of EXIN ITSM Foundation based on ISO/IEC 20000 exam, providing an overview of IT Service Management from the perspective of ISO/IEC 20000. It addresses fundamental concepts, such as the quality, the frameworks, the services provided to the business and the processes that support, control and facilitate those services.The exam consists of 40 multiple-choice questions. At the end of each chapter of this book you will find examples of these exam questions, along with open questions focused on the understanding of concepts. The exam specifications are given at the beginning of each chapter, and the weight of each of the topics is shown as a percentage of the total.

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Foundations in IT Service Management basierend auf ITIL V3

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Das Offizielles Handbuch fur ITIL v3!



Dieses Buch ist das klassische Handbuch der Industrie auf dem Gebiet von ITIL geworden. In den Jahren hat dieses magebende Handbuch seinen Platz auf den Bucherregalen und in den Aktenkoffern der Industrieexperten erworben, wahrend sie best practices innerhalb ihrer Organisationen einfuhrten.



Diese Version  basiert sich auf  ITIL V3. Als Leser werden Sie erfahren, dass dieses Buch alle Hauptaspekte des ITIL V3 Lebenszyklus-Ansatzes umfasst und diese kurz und verstandlich beschreibt. Nicht nur diejenigen, die bereits mit der ITIL Version 2 vertraut sind, werden erfreut daruber sein, dass in diesem Buch samtliche Prozesse separat aufgefuhrt und im Detail beschrieben werden. Auch fur viele andere Leser macht es einfacher, auf die einzelnen Prozessaspekte zuzugreifen, die fur Ihr Service Management Tagesgeschaft entscheidend sind.



Dieses Buch umfasst:



TEIL I: DER ITIL SERVICELEBENSZYKLUS

Servicelebenszyklus: Konzept und Uberblick

Lebenszyklus-Phase: Service Strategy

Lebenszyklus-Phase: Service Design

Lebenszyklus-Phase: Service Transition

Lebenszyklus-Phase: Service Operation

Lebenszyklus-Phase: Continual Service Improvement



TEIL II: FUNKTIONEN UND PROZESSE

Einfuhrung in Funktionen und Prozesse

Funktionen und Prozesse in Service Strategy

Funktionen und Prozesse in Service Design

Funktionen und Prozesse in Service Transition

Funktionen und Prozesse in Service Operation

Funktionen und Prozesse in Continual Service Improvement

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Mike Pieper, Ruby Tjassing, Annelies van der Veen, Tieneke Verheijen, Axel Kolthof, Arjen de Jong, Jan van Bon, Arjen de Jong, e.a., Jan van Bon, Axel Kolthof

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Note: This book is available in several languages: Dutch, English, French, Spanish.

Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.
This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.
The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.     
This title covers the following:

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Arjen de Jong, Axel Kolthof, Jan van Bon

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The Jack London Science Fiction MEGAPACK 

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The Complete Science Fiction and Fantasy of Jack London

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Most people think of The Call of the Wild or White Fang when Jack London's name comes up -- and rightfully so, for these are his two most famous works, and both are classics. It's an interesting but far less well known fact that London also wrote a substantial body of science fiction and fantasy (before the term "science fiction" had even been coined!) including The Scarlet Plague, The Iron Heel, and The Star Rover, and many more. Almost 900 pages of great reading!
Included are:
THE REJUVENATION OF MAJOR RATHBONE
THE MAN WITH THE GASH
A RELIC OF THE PLIOCENE
THE SHADOW AND THE FLASH
PLANCHETTE
BEFORE ADAM
THE IRON HEEL
A CURIOUS FRAGMENT
GOLIAH
THE SCARLET PLAGUE
WHEN THE WORLD WAS YOUNG
THE UNPARALLELED INVASION
THE STRENGTH OF THE STRONG
THE STAR-ROVER
THE RED ONE
And if you enjoy this volume, don't forget to search your favorite ebook store for "Wildside Press Megapack" to see all the other entries in this great series, covering science fiction, fantasy, horror, mysteries, westerns, classics -- and much, much more!

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500 years after the Galactic Empire's collapse, the 427th Light Maintenance Battalion of the Imperial Space Marines stubbornly hold onto their mission, training to repair starships that never come. Their equipment gradually wears out and to all outward appearance, they seem to be primitive savages, living by hunting and farming.
When a coup removes Colonel Marcus Harris, commander of the maintenance battalion, in favor of his executive officer, the colonel and a loyal second lieutenant, Kurt Dixon, are jailed. When Dixon escapes, he hides in a battle suit to avoid detection. He accidentally activates it and is propelled into outer space. There, he is rescued by a scout of the new Galactic Protectorate...a ramshackle, barely-functioning organization whose leaders are fighting amongst themselves. The Galactic Protectorate, despite its name, has lost most of the technical expertise to do even routine maintenance on their own equipment.
Both sides have something the other needs. But can they possibly work together? And if they do, will it be war -- or the start of a new Galactic Empire?
Theodore Cogswell's classic science fiction novella is available in ebook form for the first time in more than a decade!

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Blueprint for Your Library Marketing Plan

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In these challenging times, libraries face fierce competition for customers and funding. Creating and implementing a marketing plan can help libraries make a compelling case and address both issuesattracting funding and customers by focusing on specific needs. But where and how do you start?

Drawing on the authors many decades of experience in marketing and as librarians and trustees, Blueprint for Your Library Marketing Plan offers a step-by-step program to get any library up to speed with minimal angst.

    Lay the groundwork through strategic planning and data collection
    Write the plan, including targeting the market, defining services, setting goals, and taking action to promote the library
    Use marketing planning to create and position new and existing services and programs
    Implement and track the plan then evaluate results

Reproducible forms and worksheets, quick start tips, strategies and models from other libraries, and resources for more information enhance this one-stop handbook. Librarians and directors in public, academic, and special libraries, marketing specialists, and students and instructors in library programs can learn to tailor marketing plans, prioritize services, and address community needs using this library-focused, hands-on guide.

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Designing a School Library Media Center for the Future

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MDpocket MRG: Tulane University Medical Student Mini Edition -2014

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MDpocket mini provides a more compact version of our Medical Student Reference Guide for those who only want the essentials. This guide provides students with all the basics and a little extra at a great price. This reference is packed with the most daily used medical information used by today's students at Tulane University and includes quick and easy ways to take care of patients. Great for all hospital and ambulatory rotations with a unique tab design and sturdy laminated covers its packed full of great medical information on how to write histories and physical exams (H and Ps), SOAP Notes, fluid calculations, EKG interpretation, lab values and much more.

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DOpocket MRG: Good Samaritan Medical Center - 2014

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Customized medical reference guide for Good Samaritan Medical Center students, interns, and residents. Osteopathic principles are combined with our standard DOpocket Medical Reference Guide to provide a complete pocket medical reference guide.

Updated for the 2014 academic year with more medical information on hyponatremia, cross cover management, treatments for nausea, vomiting and diarrhea.

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The study of material culture is concerned with the relationship between persons and things in the past and in the present, in urban and industrialized and in small-scale societies across the globe. The Handbook of Material Culture provides a critical survey of the theories, concepts, intellectual debates, substantive domains and traditions of study characterizing the analysis of things. It is cutting-edge: rather than simply reviewing the field as it currently exists. It also attempts to chart the future: the manner in which material culture studies may be extended and developed.

The Handbook of Material Culture is divided into five sections.

Section I maps material culture studies as a theoretical and conceptual field.

Section II examines the relationship between material forms, the human body and the senses.

Section III focuses on subject-object relations.

Section IV considers things in terms of processes and transformations in terms of production, exchange and consumption, performance and the significance of things over the long-term.

Section V considers the contemporary politics and poetics of displaying, representing and conserving material and the manner in which this impacts on notions of heritage, tradition and identity.

The Handbook charts an interdisciplinary field of studies that makes an unique and fundamental contribution to an understanding of what it means to be human. It will be of interest to all who work in the social and historical sciences, from anthropologists and archaeologists to human geographers to scholars working in heritage, design and cultural studies.

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Chris Tilley, Webb Keane, Susanne Kuechler, Mike Rowlands, Patricia Spyer

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`This Volume is everything one would want from a one-volume handbook - Choice Magazine

In response to market demand, The SAGE Handbook of Social Psychology: Concise Student Edition has been published and represents a slimmer (16 chapters in total), more course focused and student-friendly volume. The editors and authors have also updated all references, provided chapter introductions and summaries and a new Preface outlining the benefits of using the Handbook as an upper level teaching resource. It will prove indispensable reading for all upper level and graduate students studying social psychology.

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Usher in the new era of school reform. The authors help you transform your schools into organizations that take proactive steps to prevent failure and ensure student success. Using a research-based five-level hierarchy along with leading and lagging indicators, youll learn to assess, monitor, and confirm the effectiveness of your schools. Each chapter includes what actions should be taken at each level.

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Robert J. Marzano, Phil Warrick, Julia A. Simms

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Envy and Rivalry, Coexistence and Concern

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This book consists of selected texts presented at the EFPP Conference in Cracow, Poland, in October 2011. It is an attempt at finding the place of sibling relationships in psychoanalytic theory and practice. Like the Conference, it is in dialogue with the emerging interest in the role of siblings in the formation of the self - marked by the works of Juliet Mitchell, Prophecy Coles and others.The texts show not only the theory but also the practice of dealing with sibling-related problems, and their impact on psychoanalytic institutions. Practitioners share their experience of working with siblings of disabled children, cancer in the family, coping with the loss of a sibling, helping families to adapt to a new baby, dealing with fantasy and reality of murderousness towards siblings, and transgenerational transmission of trauma. Another field of interest is the specificity of transference - countertransference issues related to siblinghood. The findings of a preliminary research program on the impact of having "brothers and sisters in analysis" are cited. The editors also have an opportunity to draw from the knowledge of group analysts about sibling issues. In the search for mythological transmission the biblical stories are analysed as sources of possible insights on the nature and the working through of the powerful dynamics of sibling relationships.The range of various vantage points from which the authors describe the sibling relationship gives an overview of the recent approach to the field of siblinghood in psychoanalysis.

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Seminal and representative papers have been chosen to illustrate the vital importance of infant observation in psychoanalytic training, tracing influences on the practice of infant observation and contemporary developments. The book outlines the thinking that has evolved since Esther Bick's introduction of this innovative component in Tavistock child psychotherapy and British Psychoanalytical Society training. With a newly written substantial general introduction, and Esther Bick's central paper on infant observation, other authors include Jeanne Magagna, Anthony Cantle, Maggie Cohen, Juliet Hopkins, Didier Houzel and Helga Coulter. More contemporary contributions include Aiveen Bharucha, Jane Blatt, Dimitra Bekos, Sally Moskowitz and Graham Music.

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Developing Collections to Empower Learners

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Developing Collections to Empower Learners examines collection development in the context of todays shifts toward digital resources while emphasizing the foundational beliefs of the school library profession. Writer Sue Kimmel includes practical advice about needs assessment, planning, selection, acquisitions, evaluation, and continuous improvement for collections to support 21st-century standards. Questions are raised about shifting roles of the school librarian and the place of the school library. What should school libraries collect and how can we support the creation and dissemination of knowledge in our communities? Particular emphasis is given to questions about access, equity, and learning in order to ensure that all students will be effective consumers and producers of information and ideas heading into the 22nd-century.

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A philosopher, architect, astronomer, and polymath, Thomas Jefferson lived at a time when geography was considered the "mother of all sciences." Although he published only a single printed map, Jefferson was also regarded as a geographer, owing to his interest in and use of geographic and cartographic materials during his many careersattorney, farmer, sometime surveyor, and regional and national politicianand in his twilight years at Monticello. For roughly twenty-five years he was involved in almost all elements of the urban planning of Washington, D.C., and his surveying skills were reflected in his architectural drawings, including those of the iconic grounds of the University of Virginia. He understood maps not only as valuable for planning but as essential for future land claims and development, exploration and navigation, and continental commercial enterprise.In The True Geography of Our Country: Jeffersons Cartographic Vision, Joel Kovarsky charts the importance of geography and maps as foundational for Jeffersons lifelong pursuits. Although the world had already seen the Age of Exploration and the great sea voyages of Captain James Cook, Jefferson lived in a time when geography was of primary importance, prefiguring the rapid specializations of the mid- to late-nineteenth-century world. In this illustrated exploration of Jeffersons passion for geographyincluding his role in planning the route followed and regions explored by Lewis and Clarks Corps of Discovery, as well as other expeditions into the vast expanse of the Louisiana PurchaseKovarsky reveals how geographical knowledge was essential to the manifold interests of the Sage of Monticello.

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To Pass On a Good Earth is the candid and compelling new biography of one of the twentieth centurys most distinctive and influential scholars. The legendary "Great God beyond the Sierras," Carl Ortwin Sauer is Americas most famed geographer, an inspiration to both academics and poets, yet no book-length biography of him has existed until now.This Missouri-born son of German immigrants contributed to many fields, with a versatility rare in his time and virtually unknown today. Sauer explored plant and animal domestication, the entry of Native Americans into the continent, their transformation of the land into prairies and cultivated fields, and subsequent European enterprise that fueled prosperity but also triggered environmental degradation and the loss of cultural diversity. Providing profound and invaluable insights into the human occupance, cultivation--and often ruination--of the earth, Sauer revolutionized our understanding of the impact of European conquest of the New World.Author and fellow geographer Michael Williams had access to Sauers voluminous correspondence in the Bancroft Library at Berkeley and in family collections. Enlivened by these intimate letters to family and colleagues, To Pass On a Good Earth reveals the rare qualities of mind and heart that made Sauer one of Americas most treasured--as well as troubled--intellectual pioneers. He brought both historical rigor and humanistic understanding to the burgeoning environmental movement and ceaselessly championed an ecumenical approach in an age of increasing specialization.

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Michael Williams, David Lowenthal, William M. Denevan, Eleanore Williams

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This title is a Study Guide preparing for the ArchiMate 2 Part 1 and 2 Examinations. It gives an overview of every learning objective for the ArchiMate certification syllabus and in-depth coverage on preparing and taking the ArchiMate 2 Examinations. It is specifically designed to help individuals prepare for certification.This Study Guide is excellent material for:		Individuals who require a basic understanding of the ArchiMate modeling language;		Professionals who are working in roles associated with an architecture project and who need to understand architecture artefacts developed using the ArchiMate modelling language;	Individuals who want to achieve a recognized qualification to demonstrate their knowledge of the ArchiMate modelling language.A prior knowledge of Enterprise Architecture and architecture modelling is advantageous but not required. While reading this Study Guide, the reader should refer to the ArchiMate Version 2.1 Specification (manual), available as hard copy and eBook, from www.vanharen.net and online booksellers, and also available online at www.opengroup.org.

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Andrew Josey & Bill Estrem, Bill Estrem, Andrew Josey

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Projectmanagement op basis van PRINCE2 Editie 2009 - 2de geheel herziene druk

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Voor trainers is er gratis extra materiaal bij dit boek beschikbaar. Dit is te vinden onder het tabblad Training Material. Log in met uw trainersaccount om het materiaal te raadplegen. Let op: De 1e druk  is nog leverbaar.Note: This book is available in several languages: English, Dutch.Dit boek is ontwikkeld op basis van twee uitgangspunten. Ten eerste is het bedoeld als studieboek voor iedereen die zich op een degelijke wijze wil voorbereiden op het PRINCE2 Foundation examen, dan wel het PRINCE2 Practitioner examen. Duidelijk is aangeven welke tekst niet hoeft te worden bestudeerd voor het Foundation examen.Ten tweede is het een praktisch gebruikersboek voor iedereen die professioneel te maken heeft met projecten, waarbij al of niet gebruik wordt gemaakt van de methode PRINCE2. In dit boek wordt de procesgerichte aanpak van projectmanagement beschreven en worden de themas behandeld die daarbij nodig zijn. De inhoud van dit boek is afgestemd op PRINCE2 Editie 2009.Dat wil zeggen dat de beschrijving van de processen en themas is gebaseerd op deze methode, alsmede de terminologie. Kenmerkend voor PRINCE2 zijn de beheerste overgang van de ene naar de andere fase, de Business case als kern van een project en duidelijke afspraken over wie waarvoor verantwoordelijk is. Door het volgen van de methode wordt de beheersbaarheid en ook de slaagkans van projecten enorm vergroot. Bovendien maken een uniforme werkwijze en terminologie projecten beter vergelijkbaar, overdraagbaar en overzichtelijk.In dit boek worden abstracte begrippen of complexe beschrijvingen extra verduidelijkt door middel van casusteksten. Op deze manier wordt zo veel mogelijk een vertaling gemaakt van de theorie van PRINCE2 naar de praktijk. Er wordt tevens ruim aandacht besteed aan het toesnijden van de methode PRINCE2 naar de context van de verschillende projecten.Dit boek is op de volgende punten verbeterd ten opzichte van de eerste druk:-	Expliciet onderscheid van de leerstof voor het PRINCE2 Foundation examen: De tekst die niet hoeft te worden bestudeerd voor PR2-Foundation, maar wel voor PR2-P is gemarkeerd door middel van een verticale streep in de kantlijn -	Een groot deel van de tekst is herschreven, waardoor deze beter toegankelijk is en beter aansluit op de kennis en ervaring van de lezer.

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Hans Fredriksz, Bert Hedeman, Gabor Vis van Heemst