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IT Outsourcing Part 2:  Managing the Sourcing Contract

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IT Outsourcing Part 2: Managing the Sourcing Contract covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination.Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in:   a) good contract development as the foundation for contract management (especially service quality, performance measurement and communications);b) an appropriate governance framework;c) selecting the right individuals, with appropriate authority in key roles;d) the appropriate use of external expert advice;e) continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service;f) effective relationship management, with mutual respect and good communications;g) a collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a win-win  approach when problems arise.This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline.

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Note: This book is available in several languages: Dutch, English.The globalization and development of the network society meant thatextensive IT outsourcing activity was inevitable. At fi rst, the mainreason was cost reduction, but todays organizations have to do offshoreoutsourcingfor other reasons as well. However outsourcing is no simpletask and practical guidance based on extensive experience can be hardto find.A number of companies have invested heavily in continually refining theiroutsourcing skills to achieve best practice. This book takes their valuableexperience and expertise and now makes it available to a much largeraudience.Whats more, this Best Practice is so important that it has been developedinto courseware and training dedicated to those who need to makeoutsourcing work. The PON (Platform Outsourcing Netherlands) providescourses on the Basics of Sourcing for their members, and this bookrepresents the most important aspects of these. The course trainers are allexperts from organizations connected to PON and their detailed coursenotes and skills have all contributed to this unique title.This ground-breaking text is also suitable as a manual for college studentsin their third year,specially students in Informatics, Management Science,Law and Human Resource Management. A passing knowledge of ITILand/or ISO/IEC 20000 is helpful to readers.

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IT Service-portfoliomanagement: Maximaliseer de waarde van IT

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Voor trainers is er gratis extra materiaal bij dit boek beschikbaar. Dit is te vinden onder het tabblad Training Material. Log in met uw trainersaccount om het materiaal te raadplegen. IT levert pas waarde en is pas waardevol, wanneer het wordt gebruikt. Dat gebeurt in de operatie waar de gebruiker de transacties met zijn applicatie kan uitvoeren, rekeningen kan versturen; voorraden bijhouden; financiele verslagen maken en dergelijke. De waarde zit in het feit dat het met IT-systemen sneller of nauwkeuriger gaat dan met de hand; dat meer klanten kunnen worden bediend; of dat het resultaat kwalitatief beter is. Het managen van de waarde van IT begint daarom bij de operatie...IT Service-portfoliomanagement (IT SPM) stelt de operatie centraal en heeft als doel de waarde van IT te maximaliseren of anders gezegd alles uit IT te halen wat er inzit. Portfoliomanagement van (financiele) producten heeft zijn nut al lang bewezen. In dit boek kiezen de auteurs voor eenzelfde benadering maar dan met een portfolio aan IT-diensten.Opzet van IT SPM is het behalen van een maximaal integraal resultaat door zichtbaar te maken wat er geleverd wordt en  daar waar het nog beter kan  wijzigingen in het portfolio door te voeren. Dat kan door elke kans te grijpen om slimmer te werken, simpeler, met minder, meer te bereiken, met de juiste snelheid en flexibiliteit en vanzelfsprekend ook nog eens tegen de laagste kosten en conform interne en externe regelgeving en is het eerste boek dat de best practices op het gebied van IT Service-portfoliomanagement beschrijft. Er wordt ook uitgebreid ingegaan op het Service-lifecyclemanagement en op gereedschappen en werkwijzen ten behoeve van het IT Service-portfoliomanagement.De tekst bevat veel praktijkvoorbeelden en is gebaseerd op de jarenlange ervaring van de auteurs. Bovendien is de inhoud gereviewed door een groot aantal experts op het gebied van IT-(service)management en business management.

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It is now accepted that IT functions are a fundamental part of the competitive business model. Instead of simply offering services IT must create value for the business. This practical title describes the strong financial skills that IT managers must have in order to support:

Operations: Finance departments rely heavily on IT managers being able to identify, track and measure costs  sometimes at a very granular level  

Budgeting: the very technical nature of IT operations means that budgeting can be more complex than many other areas

Project Delivery: large technical project deliveries means that costs can be correspondingly complex to account for

Business Modeling; pricing models rely heavily on IT managers skills and accuracy. Where one service supports many commercial offerings a strong model is needed to apportion costs appropriately  

Investment and business cases: a sound understanding of the financial contribution the IT assets make to the overall business is critical to gain support for ongoing investment 

This outstanding title covers the main financial concepts that managers need to be familiar with in order for IT to take its proper senior place as a contributor to the business. It assumes a basic level of financial understanding and builds on the techniques required almost daily; therefore it is overwhelmingly practical and based on real world scenarios. Not only are the techniques fully described but issues such as 
roles, 
implementation, 
daily management and even 
tooling 
are detailed.

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The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their capability to foster the development of more effective relationships and to better manage these relationships. This title helps readers successfully implement a full range of client-organization tasks, ranging from developing the organization's sourcing strategy, planning for sourcing and service provider selection, initiating an agreement with service providers, managing service delivery, and completing the agreement.

The eSCM-CL has been designed to complement existing quality models and sourcing frameworks so that clients can capitalize on their previous improvement efforts and meet  mandated requirements. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement.
Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOPÂ® (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.

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Outsourcing Professional Body of Knowledge - OPBOK Version 9

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For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.Outsourcing is here to stay.  It is inextricably linked to the globalization of business. International trade networks continue to connect the worlds economies and organizations increasingly turn to partners, often through outsourcing, to help them: 	better leverage what they are best at 	gain greater flexibility and reach, and 	drive down their overall business costs and risks. This substantial title is the official version of the Outsourcing Professional Body of Knowledge by IAOP (International Association of Outsourcing Professionals), in short: OPBOK. This is the official publication of OPBOK Version 9. It identifies the best practices of outsourcing professionals around the globe and presents the reader with a complete and practical guide to this emerging, complex discipline. It gives readers full guidance on the critical make or break factors in any outsourcing program:	governance and defining a strategic approach to Outsourcing;	identifying and communicating business requirements;	selecting and qualifying providers;	gaining internal buy-In, creating project teams and	value assessment (value for money and return on investment).This authoritative title provides an invaluable resource for any outsourcing professional: the best practice guidance is complemented by practical checklists and templates. Readers can therefore apply rigorous disciplines to ensure internal and external requirements are fully considered and implemented at each stage of the process.It will become a key desktop resource for successful outsourcing professionals who achieve corporate and personal goals in this field.

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CARMEN is an 1845 novella by French author Prosper Merimee. It has been adapted into a number of dramatic works, including the famous opera by Georges Bizet. The novella comprises four parts. Only the first three appeared in the original publication in the October 1, 1845 issue of the Revue des Deux Mondes; the fourth first appeared in the book publication in 1846. Merimee tells the story as if it had really happened to him on his trip to Spain in 1830.

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MDpocket MRG: Fort Sam Houston Physician Assistant Edition - 2014

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Customized MDpocket medical reference for physician assistants at Fort Sam Houston, Texas. Specifically designed to incorporate day-to-day medical information in a compact pocket reference while working in any hospital or clinic. This book combines multiple areas of medicine, pediatrics, surgery, and much more.

Contents:
2014-2015 Academic Calendar
Complete history and physical with descriptors to help you write a great H and Ps
Phone numbers page to add your numbers
Mini mental status exam
Dermatome Map
Glasgow Coma Scale
How to write an Admission Orders
Examples of preoperative, operative, and postoperative notes
Examples of a general SOAP note, peds note, neurological note, procedure note, etc.
Commonly used replacement fluids
Electrolyte replacement
Immunization schedules for all ages -2104
EKG interpretation
Lab values
Sutures and Laceration guidelines
Chest Anatomy and CXR interpretation
Conversion factors for common units
Rulers in centimeters and inches
Microbiology classification and antibiotic treatments
HTN, Lipids, Diabetic, Heart Failure treatment guidelines
Newborn reflexes and weights with APGARs
ACLS guidelines
Notes page

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Learn to apply a time-honored design element to knitwear to create fascinating garments that are wonderfully unique. Knitting enthusiasts will love the range and inventiveness of these captivating designs.Use genuine pleats--not simply ribbing--to create decorative effects or to shape garmentsPlace pleats horizontally, vertically, or diagonally; make them full length, sectional, or slightly irregularChoose from 17 fashionable projects, including gorgeous sweaters and wraps, plus a beret, vest, hat, collar, and bags

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Patterns for Pincushions to Make You Smile

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From the creative minds behind Just Another Button Company, this book features unique and irresistible pincushion patterns. Find step-by-step instructions and lots of inspiration at a terrific value.Choose from eight wonderfully whimsical pincushions and create a handmade work of art that has lasting charmLearn clever ways to embellish using buttons, felted wool, embroidery floss, yarn, and other craft materialsEnjoy artistic projects that are quick, easy to create, and great for gifts

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Here's a fun collection of weekend wearables! Featuring easy construction, this assortment includes simple design elements for added style. Whether you want a cool and breezy tee or some warm and cozy pullovers and cardigans, you'll find just the pattern for this Saturday!Enjoy patterns with no elaborate finishing, whether knit from the bottom up, the top down, or side to sideChoose from 16 projects in a variety of yarn styles and gaugesGet a casual weekend look that's stylish and practical enough for workday wear

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Luxurious, sumptuous, soft, and supple--indulge in the amazing textures and colors of silk and silk-blend yarns. Learn the ins and outs of knitting with these versatile fibers; then knit 20 projects that range from romantic elegance to chunky chic. Even confident beginners can knit these gorgeous designs!  Spoil yourself with silk.

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It's the first knitting book entirely devoted to the funny, furry felines in our lives! Discover creative ways to knit up practical projects for kitties to love and cat-themed designs for owners to enjoy. Just like a cat batting at a ball of yarn, it's the perfect playful match.Over 20 projects feature items for cats, their people, and their homes--along with adorable photos of cats with their knitted treasuresChoose from toys, beds, mats, and more for cats, plus feline-inspired sweaters, hats, pillows, and bags for cat- loving knittersFind projects for a variety of styles and skill levels, from felted designs to Fair Isle patterns

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In Joshua Mehigans award-winning poetry, one encounters a lucid, resolute vision driven by an amazing facility with the metrical line. Most of the poems in The Optimist unapologetically employ traditional poetic technique, and, in each of these, Mehigan stretches the fabric of living language over a framework of regular meter to produce a compelling sonic counterpoint.
The Optimist stares at contemporary darkness visible, a darkly lit tableau that erases the boundary between the world and the perceiving self. Whether narrative or lyric, dramatic or satirical, Mehigans poems explore death, desire, and change with a mixture of reason and compassion.
In choosing The Optimist for the Hollis Summers Poetry Prize, final judge James Cummins, wrote:
The world is given its due in these poems, but its due is the subjective voice making objective reality into the reality of art. To do this Mehigan accesses a tradition of voicesthe echoes in The Optimist are, to name a few, of Frost, Robinson, Kees, and Justice; and more in terms of point of view, Bishop and Jarrellto form with great integrity his own. It isnt that Mehigan is concerned more with whats outside himself than inside; nor merely that he travels the highway between the two with such humility and grace. Its also that these voices, this great tradition, infuses his line with what the best verse, metrical or free, must have: wonder.

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Pachakutik and the Rise and Decline of the Ecuadorian Indigenous Movement

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The mobilization of militant indigenous politics is one of the most important stories in Latin American studies today. In this critical work, Kenneth J. Mijeski and Scott H. Beck examine the rise and decline of Ecuadors leading indigenous party, Pachakutik, as it tried to transform the state into a participative democracy.
Using in-depth interviews with political activists, as well as a powerful statistical analysis of election results, the authors show that the political election game failed to advance the causes of Ecuadors poor or the movements own indigenous supporters. Pachakutik and the Rise and Decline of the Ecuadorian Indigenous Movement is an extraordinarily valuable case study of Ecuadors indigenous movement and the challenges it still faces.

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Cotton, Globalization, and Poverty in Africa

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The textile industry was one of the first manufacturing activities to become organized globally, as mechanized production in Europe used cotton from the various colonies. Africa, the least developed of the worlds major regions, is now increasingly engaged in the production of this crop for the global market, and debates about the pros and cons of this trend have intensified.
Hanging by a Thread: Cotton, Globalization, and Poverty in Africa illuminates the connections between Africa and the global economy. The editors offer a compelling set of linked studies that detail one aspect of the globalization process in Africa, the cotton commodity chain.
From global policy debates, to impacts on the natural environment, to the economic and social implications of this process, Hanging by a Thread explores cotton production in the postcolonial period from different disciplinary perspectives and in a range of national contexts. This approach makes the globalization process palpable by detailing how changes at the macroeconomic level play out on the ground in the worlds poorest region. Hanging by a Thread offers new insights on the region in a global context and provides a critical perspective on current and future development policy for Africa.
Contributors: Thomas J. Bassett, Jim Bingen, Duncan Boughton, Brian M. Dowd, Marnus Gouse, Leslie C. Gray, Dolores Koenig, Scott M. Lacy, William G. Moseley, Colin Poulton, Bhavani Shankar, Corinne Siaens, Colin Thirtle, David Tschirley, and Quentin Wodon.

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Africas art of cooking is a key part of its history. All too often Africa is associated with famine, but in Stirring the Pot, James C. McCann describes how the ingredients, the practices, and the varied tastes of African cuisine comprise a body of historically gendered knowledge practiced and perfected in households across diverse human and ecological landscape. McCann reveals how tastes and culinary practices are integral to the understanding of history and more generally to the new literature on food as social history.
Stirring the Pot offers a chronology of African cuisine beginning in the sixteenth century and continuing from Africas original edible endowments to its globalization. McCann traces cooks use of new crops, spices, and tastes, including New World imports like maize, hot peppers, cassava, potatoes, tomatoes, and peanuts, as well as plantain, sugarcane, spices, Asian rice, and other ingredients from the Indian Ocean world. He analyzes recipes, not as fixed ahistorical documents,but as lively and living records of historical change in womens knowledge and farmers experiments. A final chapter describes in sensuous detail the direct connections of African cooking to New Orleans jambalaya, Cuban rice and beans, and the cooking of African Americans soul food.
Stirring the Pot breaks new ground and makes clear the relationship between food and the culture, history, and national identity of Africans.

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The Sacred Door and Other Stories: Cameroon Folktales of the Beba offers readers a selection of folktales infused with riddles, proverbs, songs, myths, and legends, using various narrative techniques that capture the vibrancy of Beba oral traditions. Makuchi retells the stories that she heard at home when she was growing up in her native Cameroon.
The collection of thirty-four folktales of the Beba showcases a wide variety of stories that capture the richness and complexities of an agrarian societys oral literature and traditions. Revenge, greed, and deception are among the themes that frame the story lines in both new and familiar ways. In the title story, a poor man finds himself elevated to king. The condition for his continued success is that he not open the sacred door. This tale of temptation, similar to the story of Pandoras box, concludes with the question, What would you have done?
Makuchi relates the stories her mother told her so that readers can make connections between African and North American oral narrative traditions. These tales reinforce the commonalities of our human experiences without discounting our differences.

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Dog Eat Dog is a remarkable record of being young in a nation undergoing tremendous turmoil, and provides a glimpse into South Africas pivotal kwaito (South African hip-hop) generation and life in Soweto. Set in 1994, just as South Africa is making its postapartheid transition, Dog Eat Dog captures the hopesand crushing disappointmentsthat characterize such moments in a nations history.
Raucous and darkly humorous, Dog Eat Dog is narrated by Dingamanzi Makhedama Njomane, a college student in South Africa who spends his days partying, skipping class, and picking up girls. But Dingz, as he is known to his friends, is living in charged times, and his discouraging college life plays out against the backdrop of South Africas first democratic elections, the spread of AIDS, and financial difficulties that threaten to force him out of school.

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Womens writing in Cameroon has so far been dominated by Francophone writers. The short stories in this collection represent the yearnings and vision of an Anglophone woman, who writes both as a Cameroonian and as a woman whose life has been shaped by the minority status her people occupy within the nation-state.
The stories in Your Madness, Not Mine are about postcolonial Cameroon, but especially about Cameroonian women, who probe their day-to-day experiences of survival and empowerment as they deal with gender oppression: from patriarchal expectations to the malaise of maldevelopment, unemployment, and the attraction of the West for young Cameroonians.
Makuchi has given us powerful portraits of the people of postcolonial Africa in the so-called global village who too often go unseen and unheard.