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This piece of work claims to be politically incorrect, sexist and IT-centric. And it achieves all three. We recommend this book to you unreservedly if you wish to provide the worst possible practices to your customers. Be aware that most of the items raised as comic issues make uncomfortable reading, because we can all identify someone who really believes in them.

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Het uitbesteden van IT-dienstverlening heeft de laatste jaren een grote vlucht genomen. 

Hier ligt een aantal redenen aan ten grondslag: De behoefte om te focussen op kernactiviteiten Het moeilijk kunnen beheersen van de groeiende complexiteit van systemen en services De behoefte om meer kostenefficient te werken Het moeilijk kunnen bijhouden van ontwikkeling in de technologie Het gebrek aan grip op de IT-afdeling Tegelijkertijd neemt de behoefte aan een systematische aanpak voor het managen van procurementprocessen toe ISPL- Information Serveices Procurement Library is een bibliotheek met `best practices voor de uitbesteding van IT-services. ISPL biedt een reeks boeken, tools en services om klanten en leveranciers te helpen de acquisitie en oplevering van services en systemen in vele verschillende situaties te managen. Het ISPL-project maakte deel uit van het SPRIT S2 project van de Europese Commissie. 

ISPL is ontwikkeld en gepubliceerd in 1999- door een consortium van vijf partijen: EXIN, Nederland FAST, Duitsland ID Research (ORDINA), Nederland SEMA, Frankrijk TIEKE, Finland Dit eerste Nederlandse introductieboek is gebaseerd op de ISPL-reeks. 
Het stelt cruciale kwesties van IT-procurement aan de orde en zal de discussie hierover stimuleren. Tevens zal dit boek een uitstekende ondersteuning zijn voor de voorbereiding op het ISPL foundation examen en de certificering op dat niveau.

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Henk Schutte, Erik van der Meulen, Georges Kemmerling, Denis Verhoef

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BiSL: Business Information Services Library - Management Guide

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Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework which provides an effective solution for business information management. BiSL is a public domain standard which is consistent with ITIL and ASL. This management guide is an easy to use guide about the how and why of the Framework BiSL, Business Information Service Library, that is governed by the ASL BiSL Foundation. It describes the best way to manage and execute business information management in day-to-day practice, and how BiSL can be of use with this. To illustrate the implementation of BiSL, a separate case history is being evolved throughout the text.Supports EXIN BiSL Exams

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Moderne IT-Manager sehen sich einer Ã¼berwÃ¤ltigenden Anzahl von Management-Frameworks, -Methoden und â€“Methodiken gegenÃ¼ber â€“ was einen kaum den Wald vor lauter BÃ¤umen sehen lÃ¤sst. DarÃ¼ber hinaus glauben viele Anbieter von IT-Services, dass sie nicht ernst genommen werden, wenn sie nicht ebenfalls ein proprietÃ¤res Framework zur VerfÃ¼gung stellen â€“ was es um so schwieriger macht, den Weg durch den Framework-Wald zu finden.

Diese itSMF-Publikation behandelt auf eine neutrale und objektive Weise die wichtigsten, eingesetzten Frameworks, so dass der Leser den potenziellen Wert jedes dieser Instrumente besser verstehen kann. Jedes Framework wird von einem namhaften Experten im jeweiligen Feld auf strukturierte Weise beschrieben, so dass die besonderen Charakteristika herausgestellt werden. Eine einheitliche Herangehensweise fÃ¼r jedes Kapitel erlaubt einen einfachen Vergleich der Instrumente: der Ursprung/die Geschichte, wo das Instrument eingesetzt wird, Beschreibung und Hauptgrafiken, Ansatz/How-To, Relevanz fÃ¼r das IT-Management, StÃ¤rken und SchwÃ¤chen, Querverweise/Beziehungen sowie Links und Literatur.

Diese Auflage des itSMF Frameworks fÃ¼r das IT Management-Handbuchs enthÃ¤lt Beschreibungen von (in alphabetischer Reihenfolge) AS 8015, ASL, BiSL, CMMI, COBIT, EFQM, eSCM, eTOM, Generic Framework for Information Management (PrimaVera), IPMA Competence Baseline, ISO/IEC 20000 (frÃ¼her BS15000), ISO 27001 (ISO 17799/BS7799), ISO 9000 (GB/T 19000), ISPL, IT Balanced Scorecard, ITILÂ®, ITS-CMM, PMBoK, PRINCE2â„¢, M_o_RÂ®, MSP, Six Sigma, TickIT und TQM.

Frameworks fÃ¼r das IT-Management ist ein zuverlÃ¤ssiges und einheitliches Referenzhandbuch, ob es nun als erste EinfÃ¼hrung in Frameworks, die Sie noch nicht kennengelernt haben, oder als Kurzreferenz fÃ¼r Kerninformationen Ã¼ber Ihnen bereits bekannte Frameworks genutzt wird. In jedem Fall sollte dieses Handbuch eine wertvolle Informationsquelle fÃ¼r moderne IT-Manager darstellen. Wir hoffen, es wird Sie darin unterstÃ¼tzen, den hohen Anforderungen modernen IT-Service-Managements zu entsprechen.

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Voor trainers is er gratis extra materiaal bij dit boek beschikbaar. Dit is te vinden onder het tabblad Training Material. Log in met uw trainersaccount om het materiaal te raadplegen. Dit boek is geschreven naar aanleiding van een duidelijke vraag uit de Nederlandse markt om meer en laagdrempelige informatie te verstrekken op het gebied van de DSDM methodiek. DSDM (Dynamic Systems Development Methodology) is een projectmanagementmethode die midden jaren 90 is ontstaan in de UK als het professionele antwoord en alternatief op de toen veel gebruikte watervalmethodes zoals de System Development Methodology (SDM). DSDM is daarmee ook koploper geworden in een nieuwe denkwijze die we nu kennen als Agile .Het feit dat DSDM is ontstaan als alternatief voor de oude bekende waterval methode geeft direct ook de structuur aan waarop de methodiek gebaseerd is. De methode is namelijk in eerste instantie geschreven op de doelgroep van ervaren systeemontwikkelaars en veronderstelt de watervalcomponenten als bekend.  Dit bracht met zich mee dat DSDM moeilijk te gebruiken was voor een nieuwe generatie ontwikkelaars, onbekend met watervalmethodieken. En mede daardoor is voor deze nieuwe generatie  de officiele DSDM manual moeilijk te doorgronden. In dit boek is de vertaalslag gemaakt van theorie naar praktijk. Niet alleen wordt de theorie verwoord in begrijpbare componenten, en bovendien wordt het geheel zeer tastbaar gemaakt aan de hand van een case waarin alle stadia van het ontwikkelingsproject worden beschreven. Hierdoor wordt het boek aangenaam om te lezen en ondersteunt het de lezer op zeer effectieve wijze bij het doorgronden van de DSDM-methodiek.Bovendien biedt dit boek een goede basis om Atern te leren kennen, de opvolger van DSDM. Veel elementen uit DSDM 4.2 komen terug in Atern, maar Atern biedt daarnaast ook vele nieuwe inzichten.

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The BRMP Guide to the BRM Body of Knowledge

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For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.The BRMP Guide to the BRM Body of Knowledge is designed to assist the Business Relationship Management Professional (BRMP) training course attendees and certification exam candidates, but it will also be of great value to anyone looking for a comprehensive foundation-level overview of the art and practice of Business Relationship Management. The book covers the entire BRMP course syllabus and contains all the information covered in the training and referenced in the exam.What is BRMP?Business Relationship Management Professional (BRMP) training is a world-class professional development program designed to provide a solid foundation-level knowledge of Business Relationship Management. The BRMP exam is designed to test an individuals learning through rigorous examination providing a leading verifiable benchmark of BRM professional acumen and achievement. To learn more about BRMP training and certification, please visit http://brminstitute.org/.Who Is It For?Business Relationship Management Professional (BRMP) training and certification program is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge. BRMP professional development program provides an excellent Return on Investment (ROI) and is ideally suited for project managers, business analysts, architects, external service providers; representatives of shared services organizations including IT, HR, Finance, Sales, Strategy Planning, etc.; business partners and anyone else interested in business value maximization.Benefits for Individuals and OrganizationsHolders of BRMI Business Relationship Management Professional (BRMP) credentials will be able to demonstrate their understanding of: The characteristics of the BRM role. What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the service providers services. The use of Portfolio Management disciplines and techniques to maximize realized business value. Business Transition Management and the conditions for successful change programs to minimize value leakage. The BRM role in Service Management and alignment of services and service levels with business needs. The principles of effective and persuasive communication.

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ISPL, the Information Services Procurement Library, provides a framework based on best practices for the acquisition and management of ongoing services  and projects. As an open standard, ISPL mainly focuses on the customer perspective, but provides valuable support for suppliers as well. More and more suppliers are required to make their offers or bids and manage their services based on ISPL.

This reference guide presents an overview of ISPL and a reference for those who apply ISPL in their job or in an acquisition process. This guide is not intended to be a course on ISPL or to document ISPL in detail; for these purposes other books on ISPL are more appropriate.

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Discover a host of favorite quilts from Kim Brackett's much-loved books Scrap-Basket Surprises and Scrap-Basket Sensations.Be inspired by 12 fabulous scrappy designs--an excellent valueUse convenient precut strips or cut your own; all projects are made using 2 1/2" stripsExplore a variety of color palettes in a sparkling collection that highlights Kim's versatility as a designer

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Get inspired to crochet for a good time and a good cause! These easy crocheted designs make ideal gifts for family, friends, and charities--and will brighten the life of the maker and the recipient alike.Make a difference in the lives of others with 18 projects, all ideal for whipping up in multiplesChoose from baby booties and blankets, plus hats, scarves, bags, and even a pet bedFind a list of charities that will help you share your crocheted donations

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No-Fail Color Plans for Captivating Quilts

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Say good-bye to "muddy" quilts--and let your fabrics shine! Create vibrant designs using three easy methods for choosing fabrics--the Rainbow, Color Family, and Mixed methods.Discover 13 enticing multi-fabric quilts--each project is shown in an alternate colorway for a dramatically different lookFind detailed guidance on three principles of fabric selection: hue, value, and scale of printFocus on planning just a few blocks at once and enjoy a stress-busting creative experience

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Brimming with inviting projects in a range of sizes, this collection makes it possible to create impressive quilts in a jiffy. Find fun projects for all skill levels at a terrific value--perfect for retreats, charity quilts, and gifts.Choose from 16 delightful designs featuring simple quilt-block patterns inspired by tradition, oversized for quick resultsCombine prints and solids; learn to use fabric choices and color placement for a fresh new lookEnjoy a stress-free approach to creating functional quilts without borders

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The Top Technologies Every Librarian Needs to Know

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While it's inspiring to ponder the libraries of the 22nd century, it's a lot more practical to think ahead to the next five years. That's just what Varnum and his hand-picked team of contributors have done, showing library technology staff and administrators where to invest time and money to receive the greatest benefits. Their ideas will stimulate strategic thinking and help library staff make informed decisions about meeting user expectations and delivering services. Sure conversation starters and informative for any library, chapters include

Impetus to Innovate: Convergence and Library Trends, by A.J. Million and Heather Lea Moulaison
Hands-Free Augmented Reality: Impacting the Library Future, by Brigitte M. Bell and Terry Cottrell
Libraries and Archives Augmenting the World, by William Denton
The Future of Cloud-Based Library Systems, by Steven Bowers and Elliot Jonathan Polak
Library Discovery: From Ponds to Streams, by Varnum
Exit As Strategy: Web Services as the New Websites for Many Libraries, by Anson Parker, VP Nagraj, and David Moody
Reading and Non-Reading: Text Mining in Critical Practice, by Devin Higgins
Bigger, Better, Together: Building the Digital Library of the Future, by Jeremy York
The Case for Open Hardware in Libraries, by Jason Griffey
This compendium offers an expert-level view of the library technology thats just around the corner.

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Some have viewed the ascendance of the digital library as some kind of existential apocalypse, nothing less than the beginning of the end for the traditional library. But Weiss, recognizing the concept of the library as a "big idea" that has been implemented in many ways over thousands of years, is not so gloomy. In this thought-provoking and unabashedly optimistic book, he explores how massive digital libraries are already adapting to society's needs, and looks ahead to the massive digital libraries of tomorrow, covering

The author's criteria for defining massive digital libraries
A history of Google Books and the Very Large Digital Library, with a refresher on the initial protests of the scholarly communication community
Practices of massive digital libraries, and how traditional libraries are evolving to integrate their presence
A comparison of the collection development approaches of Google Books and HathiTrust
Library applications, such as MDL for research in digital humanities, catalog integration through the Google Book API, Culturenomics, and the Google Ngram viewer
Case studies of library projects with Google Books, with analysis of aspects such as legibility of scans, metadata accuracy, culture, and diversity
Providing a solid grounding on the concept of massive digital libraries, and their strengths and weaknesses as digital information tools, this book will help librarians understand how they function and what we can expect in the future.

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In the first book to seriously examine the future of libraries in a climate reality-based context, Henk convincingly argues that building a carbon-neutral future for libraries is not only essential but eminently practical. Using the three Es of sustainability (ecology, economy, equity) as a foundation, she traces the development of sustainability from its origins in the 1970s to the present, laying out a path librarians can take at their own institutions to begin the process of building a carbon-neutral library. Rooted in the latest science but firmly focused on concrete action, her book

Makes the case for sustainable libraries, tying the values that define the profession to the necessity of rethinking library operations and services in light of climate change
Guides readers through the first steps, with advice on starting the conversation, conducting outreach to stakeholders, and forming a sustainability committee
Includes a Sustainability Assessment and a sample sustainability plan that libraries can tailor for use at their own institution
Looks at the challenges of technology and corporate power in the library, addressing the power imbalance between large corporations and libraries and suggesting alternatives to the status quo
Discusses how libraries can combine strong advocacy with powerful activism to propel the library world into a socially just, safely powered world
Offers a bibliography of additional resources
Written by an activist who is also a working librarian, the book's balance between scientific research and step-by-step action will prove stimulating for library planners, administrators, LIS students, and anyone with an interest in climate change, sustainability, and libraries.

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Experiencing America's Story through Fiction

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Historical fiction helps young adults imagine the past through the lives and relationships of its protagonists, putting them at the center of fascinating times and places--and the new Common Core Standards allow for use of novels alongside textbooks for teaching history. Perfect for classroom use and YA readers advisory, Crews book highlights more than 150 titles of historical fiction published since 2000 that are appropriate for seventh to twelfth graders. Choosing award-winners as well as novels which have been well-reviewed in Booklist, The Horn Book, Multicultural Review, History Teach, Journal of American History, and other periodicals, this resource assists librarians and educators by
Spotlighting novels with a multiplicity of voices from different cultures, races, and ethnicities
Featuring both YA novels and novels written for adults that are appropriate for teens
Offering thorough annotations, with an examination of each novels historical content
Providing discussion questions and online resources for classroom use that encourage students to think critically about the book and compare ideas and events in the story to actual history
This book will help teachers of history as well as school and public librarians who work with youth to promote a more inclusive understanding of Americas story through historical fiction.

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State Forestry and Social Conflict in Tanzania, 18202000

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Forests have been at the fault lines of contact between African peasant communities in the Tanzanian coastal hinterland and outsiders for almost two centuries. In recent decades, a global call for biodiversity preservation has been the main challenge to Tanzanians and their forests.
Thaddeus Sunseri uses the lens of forest history to explore some of the most profound transformations in Tanzania from the nineteenth century to the present. He explores anticolonial rebellions, the world wars, the depression, the Cold War, oil shocks, and nationalism through their intersections with and impacts on Tanzanias coastal forests and woodlands. In Wielding the Ax, forest history becomes a microcosm of the origins, nature, and demise of colonial rule in East Africa and of the first fitful decades of independence.
Wielding the Ax is a story of changing constellations of power over forests, beginning with African chiefs and forest spirits, both known as axwielders, and ending with international conservation experts who wield scientific knowledge as a means to controlling forest access. The modern international concern over tropical deforestation cannot be understood without an awareness of the longterm history of these forest struggles.