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Building High Performance Business Relationships

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Rescue, Improve, and Transform Your Most Valuable Assets

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A practical guide for building and maintaining high performance business relationships  Every business sinks or swims on the quality of its relationships and alliances, whether they are between management and staff, departments, subsidiaries, partners, suppliers, or customers. It's no wonder then that building and maintaining high performance relationships has emerged as one of the hottest topics in today's hypercompetitive, global business environment. This indispensable guide will help you to understand what high performance relationships are and how they work. Written by a distinguished pioneer in the field, it explains what a high performance business culture populated by a fully engaged workforce looks like. It describes simple, proven strategies and techniques for implementing and sustaining high performance relationships, both internally, within your organizations, and externally. And, it details the many benefits that await business organizations of any size that place greater emphasis on relationship performance management.  Offers simple and effective methods for building successful business and organizational relationships Concise and easy to read, this book provides a common language and practice for high performance relationship management and critical change management Arms you with an array of tested-in-the-trenches tools for building robust and sustainable high performance business relationships

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The book analyzes, compares, and contrasts tools and techniques used in risk management at corporate, strategic business and project level and develops a risk management mechanism for the sequencing of risk assessment through corporate, strategic and project stages of an investment in order to meet the requirements of the 1999 Turnbull report. By classifying and categorizing risk within these levels it is possible to drill down and roll-up to any level of the organizational structure and to establish the risks that each project is most sensitive to, so that appropriate risk response strategies may be implemented to benefit all stakeholders.  "The new edition of this book provides a clear insight into the intricacies of corporate risk management and the addition of the case study exemplars aids understanding of the management of multiple projects in the real world." Professor Nigel Smith, Head of the School of Civil Engineering, University of Leeds

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A broad introduction to PDEs with an emphasis on specialized topics and applications occurring in a variety of fields Featuring a thoroughly revised presentation of topics, Beginning Partial Differential Equations, Third Edition provides a challenging, yet accessible, combination of techniques, applications, and introductory theory on the subjectof partial differential equations. The new edition offers nonstandard coverageon material including Burgers equation, the telegraph equation, damped wavemotion, and the use of characteristics to solve nonhomogeneous problems. The Third Edition is organized around four themes: methods of solution for initial-boundary value problems; applications of partial differential equations; existence and properties of solutions; and the use of software to experiment with graphics and carry out computations. With a primary focus on wave and diffusion processes, Beginning Partial Differential Equations, Third Edition also includes:  Proofs of theorems incorporated within the topical presentation, such as the existence of a solution for the Dirichlet problem The incorporation of MapleTM to perform computations and experiments Unusual applications, such as Poes pendulum Advanced topical coverage of special functions, such as Bessel, Legendre polynomials, and spherical harmonics Fourier and Laplace transform techniques to solve important problems  Beginning of Partial Differential Equations, Third Edition is an ideal textbook for upper-undergraduate and first-year graduate-level courses in analysis and applied mathematics, science, and engineering.

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This new resource provides a basic foundation in small animal anatomy for students of veterinary medicine, animal science, and veterinary technology.  Extraordinary accuracy and beautiful original artwork make this a truly unique learning tool that includes the anatomy of all organ systems in the dog, cat, rabbit, rat, and guinea pig - all described in a consistent manner.   Learning features include: carefully selected labeling helps students learn and remember structures and relationships; male and female of species are depicted on facing pages so topographic anatomy can be compared; structures common to various animals are labeled several times, whereas unique structures are labeled on one or two species so students can make rapid distinctions of the structures peculiar to certain animals; and an introduction that provides readers with a background in nomenclature and anatomic orientation so they can benefit from the atlas even if they lack training in anatomy.   The Atlas depicts topographic relationships of major organs in a simple, yet technically accurate presentation that's free from extraneous material so that those using the atlas can concentrate on the essential aspects of anatomy. It will be an invaluable resource for veterinary students, teachers and practitioners alike.

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Thomas O. McCracken, Robert A. Kainer, David Carlson

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Thoroughly updated and revised, the second edition of this successful and widely praised textbook offers an account of the classical period of Greek history, from the aftermath of the Persian Wars in 478 BC to the death of Alexander the Great in 323 BC.  Two important new chapters have been added, covering life and culture in the classical Greek world Features new pedagogical tools, including textboxes, and a comprehensive chronological table of the West, mainland Greece, and the Aegean Enlarged and additional maps and illustrative material Covers the history of an important period, including: the flourishing of democracy in Athens; the Peloponnesian war, and the conquests of Alexander the Great Focuses on the evidence for the period, and how the evidence is to be interpreted

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Marketing in the Age of Subscribers, Fans and Followers

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AUDIENCE Most companies are still taking one step forward and two steps back in their customer relationships because they dont understand how to build and engage a long-term online audience. The new job every marketer must learn is Proprietary Audience Development. AUDIENCE is a manifestoa call to armsthat every marketer can deliver to their C-Suite in order to permanently put an end to spammy digital marketing and social media strategies that may gain a few quick sales but lose a long-term audience. This powerful mandate challenges all companies to treat their email, mobile, and social audiences like the corporate assets they are. In AUDIENCE, author Jeff Rohrs establishes The Audience Imperative for every company: to use your paid, owned, and earned media to not only sell in the short-term but also increase the size, engagement, and value of proprietary audiences over the long-term. To gain a lasting advantage over your competition, look no further than your email, Facebook, Google, Instagram, mobile app, SMS, Twitter, website, and YouTube, where you can start building audiences that last. Through research data and case studies, this book details how marketers can gain a competitive advantage with proven strategies, including how to:  Embrace Hybrid Marketing to squeeze more value from Fossil Fuel Marketing (i.e., paid media)  Build renewable energy sources (owned email, mobile, and social audiences) that provide long-term competitive advantage  Create your own Proprietary Audience Development strategy  Market with the Red Velvet Touch: Serve the individual, honor their preferences, deliver relevant content, surprise them with access, and delight them with your companys humanity  Test and evolve your efforts on an ongoing basis Every company needs audiences to survive. They are the source of new customers and more profitable relationships. Its time to restructure your marketing efforts to serve your most important asset. Master the art and the science of Proprietary Audience Development.

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Taking an interdisciplinary approach, An Introduction to Global Studies presents readers with a solid introduction to the complex, interconnected forces and issues confronting today's globalized world.   Introduces readers to major theories, key terms, concepts, and notable theorists Equips readers with the basic knowledge and conceptual tools necessary for thinking critically about the complex issues facing the global community Includes a variety of supplemental features to facilitate learning and enhance readers' understanding of the material

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Patricia J. Campbell, Aran MacKinnon, Christy R. Stevens

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Architecture Redefined for a Generation of "Active Agers"

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Highlights how architecture needs to rise to the challenge of a demographic revolution As people sixty-five and older constitute an ever increasingly proportion of population in most industrialized nations, the design of housing and other built provisions needs to be rethought in order to accommodate this ever-expanding ageing population. How can far-reaching architectural solutions play a key part by creating sustainable cities for the changing profile of the population, reducing models of dependency for care and transport while creating opportunities for recreation, leisure and work? This issue reflects on the population challenges facing Europe, Australia, North America, and Asia, offering innovative responses to these problems on a practical and speculative level.  Addresses a major social issue for architects, designers, and students Includes contributions from Arup Global Foresight + Innovation; Baronness Greengross, President of the International Longevity Centre-UK; Matthias Hollwich of HWKN; Jerry Maltz of AIANY Design for Aging; David Birbeck of Design for Homes; Edward Denison, Research Associate at University College London; Kathryn Firth of the London Legacy Development Corporation; Richard Mazuch of IBI Nightingale; architect Walter Menteth; author Jayne Merkel; architect, writer and researcher Terri Peters; Anjali Raje, Executive Director of International Longevity Centre-India and architect Radhika Vaidya; Robert Schmidt of the Adaptable Futures research group at Loughborough University; Sally Stewart of Glasgow School of Architecture; Mark Taylor of The University of Newcastle; and Katherine Wilkinson of RMIT Features architects including Amie Gross Architects, Ariktema, Dattner Architects, HWKN, Deborah Gans/Gans Studio, JJW Architects, Henning Larsen Architects, Michael Maltzan Architecture, nARCHITECTS, Nord Architects, PRP Architects, and Yanmin Zhou

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Analytical and Numerical Methods for Vibration Analyses

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Illustrates theories and associated mathematical expressions with numerical examples using various methods, leading to exact solutions, more accurate results, and more computationally efficient techniques This book presents the derivations of the equations of motion for all structure foundations using either the continuous model or the discrete model. This mathematical display is a strong feature of the book as it helps to explain in full detail how calculations are reached and interpreted. In addition to the simple 'uniform' and 'straight' beams, the book introduces solution techniques for the complicated non uniform beams (including linear or non-linear tapered beams), and curved beams. Most of the beams are analyzed by taking account of the effects of shear deformation and rotary inertia of the beams themselves as well as the eccentricities and mass moments of inertia of the attachments.  Demonstrates approaches which dramatically cut CPU times to a fraction of conventional FEM Presents "mode shapes" in addition to natural frequencies, which are critical for designers Gives detailed derivations for continuous and discrete model equations of motions Summarizes the analytical and numerical methods for the natural frequencies, mode shapes, and time histories of straight structures rods shafts Euler beams strings Timoshenko beams membranes/thin plates Conical rods and shafts Tapered beams Curved beams Has applications for students taking courses including vibration mechanics, dynamics of structures, and finite element analyses of structures, the transfer matrix method, and Jacobi method  This book is ideal for graduate students in mechanical, civil, marine, aeronautical engineering courses as well as advanced undergraduates with a background in General Physics, Calculus, and Mechanics of Material. The book is also a handy reference for researchers and professional engineers.

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Enter the Swift future of iOS and OS X programming  Beginning Swift Programming is your ideal starting point for creating Mac, iPhone, and iPad apps using Apple's new Swift programming language. Written by an experienced Apple developer and trainer, this comprehensive guide explains everything you need to know to jumpstart the creation of your app idea. Coverage includes data types, strings and characters, operators and functions, arrays and dictionaries, control flow, and looping, with expert guidance on classes, objects, class inheritance, closures, protocols, and generics. This succinct  yet complete  overview provides a detailed introduction to the core features of Swift. Apple developed Swift to address the limitations of Objective-C, and add features found in more complex languages like Python. The results is simpler, cleaner, more expressive code with automatic memory management, functional programming patterns, and more, including built-in features that make Swift apps faster, scalable, and more secure. This book explains it all, helping developers master Apple's new language.  Become fluent with syntax that's easier to read and maintain Understand inferred types for cleaner, less mistake-prone code Learn the key features that make Swift more expressive than Objective-C Learn the new optional types in Swift that make your code more resilient Understand the key design patterns in iOS and Mac OS programming using protocols and delegates Learn how to use generics to create highly reusable code Learn the new access controls mechanism in Swift  Get up to speed quickly to remain relevant and ahead of the curve.

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From Starting Out to Cashing in with Trading

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Successful trader and best-selling author Leon Wilson knows how to make a living trading on the sharemarket. He also knows that because trading requires discipline, time and self-education, 90 per cent of those who attempt it will fail within two years. In concise and clear language, The Business of Share Trading, second edition, shows how you can take control and profit from an active sharemarket portfolio. From developing a plan and financing your capital investment, to setting up a home office and keeping accurate records, this newly expanded edition offers step-by-step guidance to all aspects of running a successful trading business. Updated to reflect the changes that have occurred in the industry over the past decade, the Business of Share Trading contains everything you need to know about:  Fundamental, technical and combination analysis Dealing with brokers, data suppliers, ISPs and information sources Trend trading, break-out trading and reversal trading Trade entities and exits, position sizing and stop-loss management.

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How You and Your Organization Can Manage Conflict Effectively

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The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward. This new edition expands on the conflict competence model, includes new tools and techniques, shows how to develop conflict competent teams and organizations, and offers a new online assessment.

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Musculoskeletal diseases are the most widespread chronic illness in the UK and one of the top 3 reasons why the over 45s visit their GP. The ABC of Rheumatology is a practical, introductory guide to the diagnosis, management and treatment of rheumatology and rheumatic diseases for the non-specialist. Providing detailed overviews of all major areas of rheumatology this fully revised fourth edition includes updated information on new treatments, therapies, evidence and guidelines. An informative and practical source of knowledge, with highly illustrated chapters including boxed summaries, links to further information, reading and resources, this well established ABC title is an accessible reference for all primary care health professionals, GPs, junior doctors, medical students and nurses.

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Communities of Practice in Health and Social Care

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Communities of Practice in Health and Social Care highlights how communities of practice (CoPs) can make service development and quality improvement in health and social care easier to initiate and more sustainable. Using a series of case studies from the UK and Canada the book demonstrates how the theory of CoPs is implemented in the delivery of health and social care and highlights the associated potential, complexities, advantages and disadvantages. Communities of Practice in Health and Social Care equips practitioners, managers, educators and practice mentors with the knowledge and skills to facilitate the development and maintenance of Communities of Practice and highlights how the effects of Communities of Practice might be made explicit.

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The fourth edition of A History of Germany, 1918-2014: A Divided Nation introduces students to the key themes of 20th century German history, tracing the dramatic social, cultural, and political tensions in Germany since 1918. Now thoroughly updated, the text includes new coverage of the Euro crisis and a review of Angela Merkels Chancellorship.  New edition of a well-known, classic survey by a leading scholar in the field, thoroughly updated for a new generation of readers Provides an overview of the turbulent history of Germany from the end of the First World War through the Third Reich and beyond, examining the character and consequences of war and genocide Treats German history from 1918 to 2014 from the perspectives of instability, division and reunification, covering East and West German history in equal depth Offers important reflections on Angela Merkels Chancellorship as it extends into a new term Concise, substantive coverage of this period make it an ideal resource for undergraduate students

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Comparing Religions is a next-generation textbook which expertly guides, inspires, and challenges those who wish to think seriously about religious pluralism in the modern world.  A unique book teaching the art and practice of comparing religions Draws on a wide range of religious traditions to demonstrate the complexity and power of comparative practices Provides both a history and understanding of comparative practice and a series of thematic chapters showing how responsible practice is done A three part structure provides readers with a map and effective process through which to grasp this challenging but fascinating approach The author is a leading academic, writer, and exponent of comparative practice Contains numerous learning features, including chapter outlines, summaries, toolkits, discussion questions, a glossary, and many images Supported by a companion website (available on publication) at www.wiley.com/go/kripal, which includes information on individual religious traditions, links of other sites, an interview with the author, learning features, and much more

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Jeffrey J. Kripal, Andrea R. Jain, Erin Prophet, Ata Anzali

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Population ecology has matured to a sophisticated science with astonishing potential for contributing solutions to wildlife conservation and management challenges.  And yet, much of the applied power of wildlife population ecology remains untapped because its broad sweep across disparate subfields has been isolated in specialized texts.  In this book, L. Scott Mills covers the full spectrum of applied wildlife population ecology, including genomic tools for non-invasive genetic sampling, predation, population projections, climate change and invasive species, harvest modeling, viability analysis, focal species concepts, and analyses of connectivity in fragmented landscapes. With a readable style, analytical rigor, and hundreds of examples drawn from around the world, Conservation of Wildlife Populations (2nd ed) provides the conceptual basis for applying population ecology to wildlife conservation decision-making.  Although targeting primarily undergraduates and beginning graduate students with some basic training in basic ecology and statistics (in majors that could include wildlife biology, conservation biology, ecology, environmental studies, and biology), the book will also be useful for practitioners in the field who want to find - in one place and with plenty of applied examples - the latest advances in the genetic and demographic aspects of population ecology.Additional resources for this book can be found at: http://www.wiley.com/go/mills/wildlifepopulations.

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Autodesk Revit Architecture 2015 Essentials

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Your step-by-step guide to learning Autodesk Revit Architecture  This detailed introduction to Revit Architecture features straightforward explanations and real-world, hands-on tutorials to teach new users the software's core features and functions. Presented in the context of real-world workflows, and using real-world projects, each chapter contains a discussion of the "why" and "how" that is reinforced with a step-by-step tutorial so you'll gain practical and applicable experience with the core features of Revit Architecture. The new pedagogical approach emphasizes learning skills to help you prepare for the Revit certification exams.  Learn at your pace with step-by-step exercises, illustrated with full-color screenshots and downloadable Revit tutorial files Work with floors, ceilings, walls, and curtain walls Use modeling and massing to explore design ideas Use the Family Editor to create and manage families Understand effective worksharing, BIM workflows, and file management Use rendering and visualization techniques to make your design come alive Prepare for Revit certification exams  With Autodesk Revit Architecture Essentials, you are only a step away from better, faster building design.

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Ryan Duell, Tobias Hathorn, Tessa Reist Hathorn

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A fresh look at visualization from the author of Visualize This Whether it's statistical charts, geographic maps, or the snappy graphical statistics you see on your favorite news sites, the art of data graphics or visualization is fast becoming a movement of its own. In Data Points: Visualization That Means Something, author Nathan Yau presents an intriguing complement to his bestseller Visualize This, this time focusing on the graphics side of data analysis. Using examples from art, design, business, statistics, cartography, and online media, he explores both standard-and not so standard-concepts and ideas about illustrating data.  Shares intriguing ideas from Nathan Yau, author of Visualize This and creator of flowingdata.com, with over 66,000 subscribers Focuses on visualization, data graphics that help viewers see trends and patterns they might not otherwise see in a table Includes examples from the author's own illustrations, as well as from professionals in statistics, art, design, business, computer science, cartography, and more Examines standard rules across all visualization applications, then explores when and where you can break those rules  Create visualizations that register at all levels, with Data Points: Visualization That Means Something.

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This introduction to construction safety for construction management personnel takes a project-based approach to present potential hazards in construction and their mitigation or prevention. After introducing Accident Prevention Programs and OSHA compliance requirements, the book integrates safety instruction into the building process by following a building project from site construction through interior finish. Reinforcing this applied approach are photographs, drawings, contract documentation, and an online 3D BIM model to help visualize the onsite scenarios.