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The Evaluation of Worldwide Digital Reference Services in Libraries

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This book outlines and evaluates the digital reference services in libraries worldwide. The work is based on an international collaborative project between two groups from German and Chinese institutions, during which digital reference services provided by nearly 200 libraries all over the world were evaluated. The book also examines the reasons for the resulting differences; it also contains more generic proposals and perspectives on digital reference services.An international, evaluative approach is takenIncludes unique information - which has never before being gathered and evaluatedIncludes a brief introduction to the basic knowledge and development in the field of digital reference service in the library

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An exploration of information literacy and ICT skills education from the point of view of social and political theory. The author incorporates theories to argue why the idea of information literacy is so important in the 21st century, and also to develop teaching strategies to this end. The book argues that only through expanding the range of information literacy education taking it beyond just formal school and university education and into homes, friendship networks and workplaces can we construct an effective educational response to information technology in the 21st century. Information literacy includes, but transcends, ICT skills and ultimately is about being politically, socially and communicatively competent in an information society.Although this is a book about education, it argues that we need to start thinking of education as something done by families, friends, workmates and society as a whole, as well as schools and collegesEach chapter introduces the readers to some social and political theory, but in ways accessible to a lay audienceTo complement each section, think tasks and practical exercises will help the readers apply the insights in their personal contexts

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Content and Culture in an Open Access Environment

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A practical guide to current Institutional Repository (IR) issues, focussing on content - both gaining and preserving it and what cultural issues need to be addressed to make a successful IR. Importantly, the book uses real-life experiences to address and highlight issues raised in the book.Written by a successful Institutional Repository project managerThe author has detailed knowledge of Institutional Repository issuesDraws on practical knowledge and experience gained from organisational use

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Technological changes mean that the role of libraries is now not as obvious or assured as in the past. This means that to survive, libraries must actively market their products and services to their users and to their funding sources. A concise handbook which spells out the critical need for marketing for libraries, A Short-cut to Marketing The Library provides a series of practical and accessible tools to achieve success and includes publishers marketing suggestions.Brief description of classical planning and marketing techniquesEasy to follow marketing tips geared to libraries and their offerings and working practicesEncouragement for librarians to believe in their overall ability, and that they can make time for marketing, and that they will succeed

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Strategic Change Management in Public Sector Organisations

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This book covers all the major aspects of change management for those working in public sector and not-for-profit organisations. It summarises key theories and approaches to change management and includes detailed, worked descriptions of key techniques used in change management processes and programmes, with extensive reference to case studies drawn from a range of public sector, not-for-profit organisations and other environments.Written by a highly knowledgeable and well-respected practitioner in the fieldDraws on the authors wide-ranging practical experience of major organizational development and change management in a wide range of situation Applies as well as describes theoryProvides practical and realistic solutions to real-world problems

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This book provides a practical guide to developing and maintaining an electronic open access peer-reviewed scholarly journal. Creating such journals, particularly if it is done well, requires a great deal of specialized knowledge that spans library science, web development, intellectual property rights and publishing, as well as well issues that are unique to the activity itself. The book provides a very practical step by step guide to addressing the issues of creating an open access journal.The first book on the practical issues of developing an open access journal  what to do, and what not to doComprehensive and provides a step by step guide in the process of developing an open access journal

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Content Licensing is a wide-ranging and comprehensive guide to providing content for dissemination electronically. It outlines a step-by-step introduction to the why, how, and frequently asked questions of digital content and how to license it. In addition, it examines the context in which licensing takes place. What makes the book unique is that it examines licensing from a range of perspectives.Practical tips for cost-effective licensingGuidance on how to ensure the most effective use is made of electronic resourcesInvaluable for publishers, libraries and distributors

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Web 2.0 technology is a hot topic at the moment, and public librarians in particular are beginning to feel the pressure to apply these tools. Indeed, Web 2.0 has the potential to transform library services, but only if the policy and strategy for those services are ready to be transformed. The author not only reviews these tools and provides practical advice and case studies on how they can be applied in the public library setting, but also recommends the policies and business cases that begin to create a new strategy for public libraries.Particularly geared to the public library settingAdvice on using in conjunction or integrated with other public library servicesExamples of best practice

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An essential reference for professionals within the Library and Information Science field, this book provides library managers with the requisite skills to utilize the case study approach as an effective method for problem solving and deliberation. The first chapter discusses the case study as a research tool. The second chapter outlines the processes involved in conducting a case study. An actual case model is presented in the third chapter. The succeeding chapters include case studies written by library management students at Valdosta State University in the USA. The chapters include discussion questions, analyses, and alternative scenarios to provoke further thought and discussion.Written from a practitioners perspectiveDraws on the authors wide-ranging practical experience as a library directorGuides the reader though the case study process

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This book examines successfully planned and implemented learning commons at several different academic institutions around the world. These case studies provide a methodology for effective planning, implementation and assessment. Practical information is provided on how to collaborate with campus stakeholders, estimate budgeting and staffing and determine the equipment, hardware and software needs. Also provided are memoranda of understandings (MOUs), planning checklists and assessment tools. This book reflects a unifying focus on both the evolution of learning commons to learning spaces and the collaborative aspect of co-creating learning spaces.Unique case studies representing very different types of Information Commons, Learning Commons, Faculty Commons and other Learning SpacesInternational breadth and depth is assured through inclusion of case studies from Canadian, New Zealand, Australian and European institutions in addition to six in the United StatesPractical checklists of planning and implantation considerations, as well as memorandum of understanding (MOU) templates, form the appendices

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The Politics of Libraries and Librarianship

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This book covers aspects of the political environment which surrounds and engages libraries and their librarians. It includes anecdotes on the role of the political sphere in the business of library associations.Provides recent stories and real examples of: The various political contexts under which libraries operateWhy it is important to be politically awareHow political climates influence decision making for libraries

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The Challenges of Knowledge Sharing in Practice

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Addresses the key skills that are required in organisations in the information intensive society. The book examines the power of information behaviour on the construction of different kinds of shared knowledge and social identity in a group. An introduction to the different dimensions of social capital that is structural and cognitive, and looks at the relational aspects of information behaviour in organisations. Experiences are analysed in two different case studies - in the financial and biotechnology industries - in order to gain additional insights in how the internal organisation environment should be designed to support the development of the organisation's intellectual capital.Introduces social capital dimensions to the knowledge management frameworkProvides empirical work on the new combination of social capital and organizational information behaviour. Two different information sharing practices are presented: a claims handling unit (routine based work) and a biotechnology firm (expert work)Develops social capital measures into qualitative information research

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Library Performance and Service Competition

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A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the libraries advantage in the competitive service environment.Written by a highly knowledgeable practitioner from the library fieldExperience of the author (library and for-profit management experience) provides a hybrid/blended view of library competition and management responses from both the library and for-profit management worldsWritten to applicable to all types of libraries

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This is a cross-disciplinary text book on web-based information management for students, faculty and practitioners (in business, industry and government). The Web has emerged as a universal space of information, occasioning proliferation of electronic publications. Though efforts have been made in developing tools and methods such as search engines, metadata, portals, subject directories and subject gateways aimed at enhancing the organization of and accessibility to information on the web, more remains to be done. The book addresses gaps in the existing web-based tools and methods for information management.Cross disciplinary e.g. information science, information systems, computer science, business and records managementAddresses topical issues in web information management such as content management, e-records readiness, e-government, portals and intranets, open source software, emerging technologies-WiMax, Bluetooth, etc.Targets audience in tertiary education, government, business and industry

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Tools for Helping Todays Early-Career Librarians Become Tomorrows Library Leaders

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This book provides strategies and practical tips for leadership development in the field of librarianship. With the increase of both new graduates entering the field and upcoming retirements, there is a foreseeable gap in library leadership. Many early-career librarians will move into roles they are not ready for and others will find themselves having to lead without being in traditional leadership roles. This book offers suggestions for librarians facing these challenging new circumstances. The book shows how to create leadership opportunities when none appear to be present, how to take charge of your own professional development, and how to become an effective follower as well as an effective leader. The book helps the reader to recognize and take advantage of the leadership opportunities set before them.Defines effective leadership and followership for early-career librariansIncludes stories of common experiences turned into leadership development opportunitiesIdentifies and addresses the need for leadership development in early-career information professionals

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Examines current issues in journals publishing and reviews how the industry will develop over the next few years. With contributions from leading academics and industry professionals, the book provides an authoritative and balanced view of this fast-changing area. There are a variety of views surrounding the future of journals and these are covered using a range of contributors. Online access is now taken for granted - 90 per cent of journals published are now available online, an increase from 75 per cent in 2003.Looks at a fast moving and vital area for academics and publishersContains contributions from leading international figures from universities and publishers

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This key book examines the role of the printed book in contemporary societies, its demographics and its relation to the other media. It analyzes the differences among various national book industries throughout Europe and the USA, and the reasons and impact of the differences. Both the effect of digital technologies and the reasons why e-books did not substitute the printed book, as predicted in mid-nineties, are explored.A comprehensive overview of the diversities and similarities that exist among various national book industries and among various publishing fields throughout the developed worldAnalyses the development of all book professions (librarians + booksellers + publishers)Builds a link between research methodologies used in book history and on contemporary publishing research

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A Complete Guide to Creating Effective, Learner-Centred Presentations

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Recent research on learning from multimedia presentations has indicated that the current way many people prepare their slide presentations may actually hinder learning. Considering the ubiquity of the PowerPoint presentation in business and in education, presenters should be concerned whether or not their audience members are effectively receiving the information they wish to impart. This issue is of special import for librarians who teach, as they often must convey complex information in a very limited amount of time. Combining the best evidence on multimedia learning with real-world practical guidelines, this book aims to provide novice and expert presenters alike with the tools they need to ensure an effective, learner-centred presentation.Presents guidelines and techniques based on evidence from the research literatureProvides an easy-to-understand introduction to the relevant learning and instructional design theories behind effective, learner-centred presentationsCovers techniques for Microsoft PowerPoint, Apple Keynote and Star Office Impress

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This book covers the key aspects of information architecture: core elements of information management, indexing, cataloguing and classification - organising and recording information in the digital environment. Information Architecture for Information Professionals also focuses on design, specifically user-centred design: designing information systems that support the needs of users, by providing attractive, intuitive interfaces that support a range of information tasks and accommodate a range of individual resources.Aimed at information professionals - existing texts in this emerging area are primarily aimed at web managersA straight forward introduction to the area

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A Guide to Planning and Writing Proposals

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Managers and staff in libraries and information services in all sectors are increasingly required to prepare project proposals and bid for funding, usually for external funding, but also as part of internal strategic planning and management processes. The projects proposed must be realistic and feasible, because library managers and staff will be required to deliver their project on time and in budget. If managers get the planning wrong at project proposal stage, the consequences for implementation can be difficult to overcome. This book provides guidance on the various steps involved in project development, planning and the preparation of bids for funding based on the authors own experience and that of many organisations in the cultural heritage and education sectors. It guides service managers and staff through the task of scoping, developing and writing viable, realistic and winning proposals, drawing on a range of techniques from strategic planning, financial management, project management and business.Uses practical, up-to-date examples relevant to the cultural heritage sectorDifferent methodologies: for example - preparing business plans, evaluation; planning cost and time/effort inputs Templates and checklists for writing effective proposals