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'Conservation: Principles, Dilemmas, and Uncomfortable Truths' presents multi-perspective critical analyses of the ethics and principles that guide the conservation of works of art and design, archaeological artefacts, buildings, monuments, and heritage sites on behalf of society. Contributors from the fields of philosophy, sociology, history, art and design history, museology, conservation, architecture, and planning and public policy address a wide range of conservation principles, practices, and theories from the US, Canada, Europe, Australia and New Zealand, encouraging the reader to make comparisons across subjects and disciplines. By wrestling with and offering ways of disentangling the ethical dilemmas confronting those who maintain and sustain cultural heritage for today and tomorrow, 'Conservation: Principles, Dilemmas, and Uncomfortable Truths' provides an essential reference text for conservation professionals, museum and heritage professionals, art and cultural historians, lecturers and students, and all others invested in cultural heritage theories and practices. Alison Richmond, as a Senior Conservator in the Victoria and Albert Museum and Deputy Head of the Conservation Department at the Royal College of Art, maintains teaching and research roles in conservation theory, principles and ethics, and has developed decision-making tools for conservators. She is an Accredited Conservator-Restorer (ACR), a Fellow of the International Institute for Conservation (FIIC), and a Trustee of the UKs Institute of Conservation (Icon) since 2005. Alison Bracker received her PhD in the History of Art from the University of Leeds, and manages the Events & Lectures programme at the Royal Academy of Arts in London. As co-founder of Bracker Fiske Consultants, she advises on the presentation, description, documentation, and care of artworks comprising modern media, and lectures and publishes widely on the theoretical and practical issues arising from the conservation of non-traditional and impermanent materials in contemporary works of art.

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Recruiting, Retaining and Promoting Culturally Different Employees

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The USA and Canada welcomes every year significant numbers of immigrant professionals who have high levels of formal education (Bachelors, Masters and Ph.D.) as well as extensive experience; yet a significant fraction of these immigrants are unemployed or underemployed. The purpose of this book is to help US and Canadian organizations make full use of the significant human capital that immigrants represent. This book will help organizations: Modify their recruitment and selection process to avoid rejecting culturally different candidates for reasons that are not related to their ability to do the job  Develop and promote culturally diverse employees to ensure that they retain and capitalize on the new ideas that these employees bring Highly- practical the book is divided into two parts:- The first part focuses on the recruiting process. It takes readers through the recruiting process used by most organizations and examines why cultural differences can throw this process off . The discussion is framed by an introduction explaining what cultural differences are and a description of cross-cultural communication issues and suggested solutions. The second part examines the retention and promotion of culturally different employees. The turnover of culturally different people is often higher than average and they are proportionately less represented in the higher echelons of large organizations. The work examines the root causes of these issues and proposes solutions that individuals and organizations can implement.

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The Crit: An Architecture Student's Handbook

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The architectural crit, review or jury is a cornerstone of architectural education around the world. The defence of ideas, drawings, and models in an open format before staff and peers is intended to be a foreground for healthy creative debate, but many students view it as hostile confrontation  an ego trip for staff and humiliation for them. This accessible and immensely enjoyable book guides students through this academic minefield.This fully updated edition includes advice and suggestions for tutors on how to model a crit around a broad range of learning styles, as well as a new section aimed at students with learning disabilities, to ensure that the process is constructive and beneficial for all architecture and design scholars. Packed with practical tips from tutors, students and professionals, this reassuringly honest book will prepare students to build more creative relationships with clients and users across the industry. Also in the Seriously Useful Guides series:* Practical Experience* The Dissertation* The Portfolio

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Charles Doidge, Rachel Sara, Rosie Parnell

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Marketing and consumer research has traditionally conceptualized consumers as individuals- who exercise choice in the marketplace as individuals not as a class or a group. However an important new perspective is now emerging that rejects the individualistic view and focuses on the reality that human life is essentially social, and that who we are is an inherently social phenomenon. It is the tribus, the many little groups we belong to, that are fundamental to our experience of life. Tribal Marketing shows that it is not individual consumption of products that defines our lives but rather that this activity actually facilitates meaningful social relationships. The social links (social relationships) are more important than the things (brands etc.)The aim of this book is therefore to offer a systematic overview of the area that has been defined as cultures of consumption- consumption microcultures, brand cultures, brand tribes, and brand communities. It is though these that students of marketing and marketing practitioners can begin to genuinely understand the real drivers of consumer behaviour. It will be essential to everyone who needs to understand the new paradigm in consumer research, brand management and communications management.

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Avi Shankar, Bernard Cova, Robert Kozinets

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A clearly written and easily accessible textbook that encourages independent study, covering all the core material required for the BTEC First Certificate and Diploma. Knowledge-check questions and activities are included throughout, along with review questions and worked mathematical examples, all of which relate to real-world engineering contexts.Students will gain a valuable insight into various areas of engineering technology and related industries, providing a potential springboard to further training, qualifications, or suitable employment. For those students wishing to progress to BTEC National, this textbook covers all the vital material required as a prerequisite to NVQ Level 3.New in this edition: Updated in line with the 2010 changes to the BTEC First specifications Includes detailed information on assessment, featuring example questions and answers Layout and design changes provide extra clarity

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This classic book, widely known and used by patissiers is a professional text on the art of patisserie. In the twenty years that Patisserie has been published there have been great changes in almost every aspect of this art, and the author has thoroughly updated this new edition to take account of these.Updated in paperback format the revised edition of this classic text is now even more affordable, practical and enjoyable. Complete with the original, beautiful seventy-three colour photographs, each shows clearly how the finished product should be presented, and a wide range of diagrams demonstrate the more complex processes.New dishes have been added, for example, pavlova, sticky toffee pudding, blinis, pasta dough, frangipan apple, cheesecake, and sugar balls, while some of the existing ones have been amended or replaced. Additional information on fruits, and on using eggs or egg substitutes in patisserie have been included. Of special interest are the chapters on equipment, commodities, and hygiene, which include the provisions of the Food Hygiene (Amended) Regulations 1990, as far as they affect the patisserie section of the catering industry.

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Tolley's Handbook of Disaster and Emergency Management

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The Civil Contingencies Act 2004 modernised the UKs approach to disaster and emergency management, taking into account the kinds of threats the country faces in the 21st century, including terrorist threats and threats to the environment. This third edition of the Tolleys Handbook of Disaster and Emergency Management has been fully updated to cover the topics and themes reflected in the Act, and collates all the key components of disaster and emergency planning for both the public and the private sector, covering both man-made and natural disasters. Written from a UK practitioners point of view, using case studies and examples, it helps readers to understand and formulate disaster and emergency policies and systems for their workplace. Its practical approach will help organizations to ensure business continuity and safeguard the health and safety of their staff in the event of a disaster. The new edition has been updated in line with the latest legislation: * Civil Contingencies Act 2004* Amendment to the Control of Major Accident Hazards (COMAH) Regulations* Corporate Manslaughter Bill

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Tolley's Basic Science and Practice of Gas Service

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This is the first of three essential reference volumes for those concerned with theinstallation and servicing of domestic and industrial gas equipment. This volumeexplains the basic principles underlying the practical and theoretical aspects ofinstalling and servicing gas appliances and associated equipment, from the basics ofcombustion, to burners, pressure and flow, transfer of heat, controls, as well asmaterials and processes, electrical aspects, and metering and measuring devices.The revised fifth edition is brought fully up to date with current Standards andlegislation to reflect recent developments in industry, in line with requirements of theACS Certificates of Competence and NVQs. Covering both natural gas andliquefied petroleum gas, the many illustrations and worked examples includedthroughout the text will help the reader to understand the principles under discussion.Volume 1 of the Gas Service Technology Series will enable the reader to put intopractice the safe installation and servicing procedures described in the companionvolumes: Domestic Gas Installation Practice (Volume 2), and Industrial andCommercial Gas Installation Practice (Volume 3). Combining a comprehensivereference with practical application in real-world engineering contexts, Volume 1provides an essential handbook for all aspects of fundamental gas servicingtechnology, ideal for both students new to the field as well as professionals and noneoperational professionals (e.g. specifiers, managers, supervisors) as an ongoing source of reference.

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From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management. Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated with quality management can be quite overwhelming. This very readable book provides a fast track introduction and executive level appraisal of the field from a respected and experienced author.

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CIM Coursebook 06/07 Marketing Fundamentals

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Elsevier/Butterworth-Heinemanns 2006-2007 Official CIM Coursebook series offers you the complete package for exam success. Comprising fully updated Coursebook texts that are revised annually and independently reviewed. The only coursebooks recomended by CIM include free online access to the MarketingOnline learning interface offering everything you need to study for your CIM qualification. Carefully structured to link directly to the CIM syllabus, this Coursebook is user-friendly, interactive and relevant. Each Coursebook is accompanied by access to MARKETINGONLINE (www.marketingonline.co.uk), a unique online learning resource designed specifically for CIM students, where you can: *Annotate, customise and create personally tailored notes using the electronic version of the Coursebook *Search the Coursebook online for easy access to definitions and key concepts *Access the glossary for a comprehensive list of marketing terms and their meanings

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For the first time Events Design and Experience draws together the relationship between event design and the experience of consumers and participants. It explores and analyses the event experience of the individual and how this can be controlled by design.By drawing upon ongoing research conducted over several years into the experiences of groups and individuals who attend events this text will ask questions such as: What was the rationale behind a particular event being designed in a certain way? What was the actual experience of consumers? How was the event materially delivered and did the experience created provide a satisfactory outcome? How can experiences be understood (via semiotics) especially the physical elements of an event?Structured in four sections, Events Design and Experience discusses:* What are events? An overall view of the industry, its definitions and market demand. It also covers an analysis of previous literature, and draws upon real life events such as Wembley plc, Leapfrog Corporate events and the British Cycling federation* What is an event experience? An explanation of the nature and stages of experience, and the emergence of the experience industry itself. Cases such as the Proms, London Fashion week ands the Nike Fun run are used to illustrate.* Designing Experiences. Considers how design itself can impact upon the experience, in some cases fundamentally changing the nature of experience. It asks the question of how experiences are designed and what do they signify to the customer once complete.* Analysing Event Experiences. Considers how experiences can be analysed and evaluated looking at the artificiality of the event and how this reflects in the experience of consumers. Also includes a review of the psychological processes of perception and interpretation and how meaning and experience can be analysed, and how we may begin to unravel the meanings attributed to certain events. With international case studies throughout, Events Design and Experience has a coherent user-friendly structure including chapter summaries, review exercises and topics for discussion to consolidate understanding.

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CIM Revision Cards: Customer Communications in Marketing 05/06

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Designed specifically with revision in mind, the CIM Revision Cards provide concise, yet fundamental information to assist students in passing the CIM exams as easily as possible. A clear, carefully structured layout aids the learning process and ensures the key points are covered in a succinct and accessible manner. The compact, spiral bound format enables the cards to be carried around easily, the content therefore always being on hand, making them invaluable resources no matter where you are.

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Why does the word design owe its origin to Latin and not Greek roots? Where do the limits of the human mind lie? How does ambiguity enter the deterministic world of computation? Who was Parmenides and why is his philosophy still puzzling today? This unique volume challenges the reader to tackle all these complex questions and more.Algorithmic Architecture is not a typical theory-based architectural book; it is not a computer programming or language tutorial book either. It contains a series of provocative design projects, and yet it is not just a design or graphic art book per se. Following the tradition of architecture as a conglomeration of various design fields - engineering, theory, art, and recently, computation - the challenge of this book is to present a concept that, like architecture, is a unifying theme for many diverse disciplines. An algorithm is not only a step-by-step problem-solving procedure, a series of lines of computer codes or a mechanistic linguistic expression, but is also an ontological construct with deep philosophical, social, design, and artistic repercussions. Consequently, this book presents many, various and often seemingly disparate points of view that lead to the establishment of one common theme; algorithmic architecture.

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It is now widely recognized that the physical environment has an impact on the physiology,psychology, and sociology of those who experience it. When designing a critical care unit,the demands on the architect or designer working together with the interdisciplinary teamof clinicians are highly specialized. Good design can have a hugely positive impact in termsof the recovery of patients and their hospital experience as a whole. Good design can alsocontribute to productivity and quality of the work experience for the staff. 'Design for Critical Care' presents a thorough and insightful guide to the very best practicein intensive care design, focusing on design that has been successful and benefi cial to bothhospital staff and hospital patients. By making the connection between research evidence anddesign practice, Hamilton and Shepley present an holistic approach that outlines the future forsuccessful design for critical care settings.

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Mardelle McCuskey Shepley, D. Kirk Hamilton

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Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field. It is about achieving a total understanding of the concepts that underlie successful CRM rather than the plethora of systems that can be used to implement it.Based on recent knowledge, it is underpinned by:* Clear and comprehensive explanations of the key concepts in the field* Vignettes and full cases from major businesses internationally* Definitive references and notes to further sources of information on every aspect of CRM* Templates and audit advice for assessing your own CRM needs and targetsThe most lucid, comprehensive and important overview of the subject and an invaluable tool in enabling the connection of the major principles to the real world of business.

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Worldwide Destinations Casebook features 38 comprehensive case studies of international tourism destinations, 10 of them brand new and 28 updated. A companion to the core textbook Worldwide Destinations 5th edition, these cases contextulaise the learning and provide real life illustrations of the theories covered. This new edition covers subjects such as climate change, eco-tourism, destination regeneration and social impact. Case studies are drawn from all regions of the world and include:  London Docklands regeneration A tourism strategy for Morocco 'New World' tourism - Outbound tourism from China Antarctica: tourism or conservation? Re-visioning tired destinations: Australia's gold coast Tourism in New York The Way of St. James: the pilgrimage as a cultural resource Ecotourism in the Ecuadorian Amazon The casebook brings a range of benefits to the classroom and by encouraging active learning allows students to gain valuable experience in:  Problem solving and decision making Focusing on key issues within a clearly defined situation The development or honing of critical thinking skills Recognising that there is no one 'correct' answer to a problem Judging the relevance of different types of evidence and techniques Worldwide Destinations Casebook is the ultimate resource for contectualizing theory and is essential reading for any tourism student.

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Higher National Computing Tutor Resource Pack

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Used alongside the students' text, Higher National Computing 2nd edition, this pack offers a complete suite of lecturer resource material and photocopiable handouts for the compulsory core units of the new BTEC Higher Nationals in Computing and IT, including the four core units for HNC, the two additional core units required at HND, and the Core Specialist Unit 'Quality Systems', common to both certificate and diploma level.The authors provide all the resources needed by a busy lecturer, as well as a bank of student-centred practical work and revision material, which will enable students to gain the skills, knowledge and understanding they require.Also available as a web download for adopters, this pack will save a course team many hours' work preparing handouts and assignments, and is freely photocopiable within the purchasing institution. The pack includes:* Exercises to support and develop work in the accompanying student text* Planned projects which will enable students to display a wide range of skills and use their own initiative* Assessment materials* Reference material for use as hand-outs* Background on running the new HNC / HND courses* Tutor's notes supporting activities in the students' book and resource pack

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Howard Anderson, Bruce Hellingsworth, Sharon Yull

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Smart Materials and Technologies in Architecture

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Today, architects and designers are beginning to look toward developments in new"smart" or "intelligent" materials and technologies for solutions to long-standing problemsin building design. However, these new materials have so far been applied in a diversebut largely idiosyncratic nature, because relatively few architects have access toinformation about the types or properties of these new materials or technologies.Two of the leading experts in this field - Addington and Schodek - have solved thisproblem by incorporating all the relevant information of all the latest technologiesavailable to architects and designers in this one volume. They present materials bydescribing their fundamental characteristics, and go on to identify and suggest howthese same characteristics can be exploited by professionals to achieve their designgoals. Here, the wealth of technical understanding already available in the materialsscience and engineering literature is at last made accessible to a design audience.

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Managing Finance is developed from tried and tested materials that are easy to read and work is written from a managerial perspective for general managers on executive or MBA courses. The text focuses on accounting from the viewpoint of the needs of managers for financial information and understanding. Scenarios and examples are included that demonstrate a socially responsible approach.Business Scenarios are presented at the opening of each chapter and this is then used to explore the topics covered given at the start of the chapter. This approach is very appealing to people with business experienceThere is supplementary material with this text for the website with additional exercises, cases, multiple choice questions, Powerpoint presentations, and tutorial material. This will be kept up-to-date and provide links to other resources.

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Transition to Low Carbon and Climate Resilient Economies

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The future of China, India and Asias other emerging economies and their ability to take a low-carbon and climate-resilient development path determine the future of global carbon emissions and climate change. Indeed, the battle to confront global climate change will be won or lost in Asia. The transition to a low-carbon, climate-resilient economy (LCE), which involves many steps towards improved energy efficiency, alternative energy sources and transport systems, sustainable land use, eco-friendly consumption and proactive adaptation, may be regarded as the world's fourth revolution, after the industrial revolution, agricultural revolution, and the information revolution. 

Asia is highly vulnerable to impacts of climate change. Yet because of its dynamic economies and massive populations, Asia offers the greatest opportunity for overcoming the trade-offs and pursuing low-carbon development pathways. With a growing consensus that there is limited time to avoid the worst impacts of climate change, scientists, engineers, policymakers, and economists across Asia have recently begun discussions on how Asia can make a transition to LCE. Most discussions, however, focused on transfer of technologies from developed to developing countries and overlooked other equally important challenges such as financing, governance, and information dissemination. 

This book is the first to look at these neglected aspects of LCE and attempt to integrate both market-based and technology-based solutions into a comprehensive strategy to creating a roadmap for LCE in Asia. This book is an essential reading for economists, policy makers, practitioners, engineers and researchers concerned with climate change, energy production and development in Asia and the impacts and potential for the world.

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Frank Hiroshi Ling, Ancha Srinivasan, Hideyuki Mori