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Solving Employee Performance Problems: How to Spot Problems Early, Take Appropriate Action, and Bring Out the Best in Everyone

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Put every employee on the path to excellence!

Solving Employee Performance Problems provides the tools you need to handle the most difficult employeesfrom the chronically late or distractingly dramatic to the disruptive, dishonest, or downright insubordinate.

Taking a heavy-handed approach to such behaviors might make you feel good for a little whilebut using the measured, proactive techniques outlined in this book will be better for you, your staff, and your business. With Solving Employee Performance Problems, youll learn how to take ownership of your employees behaviors, master conversations about poor performance, conduct productive follow-ups, and ultimately generate:
Greater engagement and ownership of work Higher levels of collaboration and productivity Increased loyalty and retention rates Gainful ROI from everyone who works for you
Theres a direct link between growth of individual employees and organizational growth. Use Solving Employee Performance Problems to be someone who manages proactively. Its the only way to make a positive difference in the life of your employeeand make a positive impact on the future of your company.

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THE ULTIMATE PRIMER FOR THE CORE CLERKSHIPS, NOW IN FULL COLOR!

Everything you need to know to score strong clerkship evaluations

Preparation for every core rotation: medicine, surgery, pediatrics, obstetrics and gynecology, neurology, psychiatry, and emergency medicine

Answers to commonly asked "pimp" questions

Hundreds of full-color illustrations clarify essential concepts and improve retention

Advice on presenting cases to attendings

How-to guides for common procedures

High-yield facts on the diagnosis and treatment of common diseases

Sample patient notes, clipboard and note-card patient templates

Updated student ratings of popular clinical handbooks, review books, reference texts, and electronic products



<p>A STUDENT-TO-STUDENT GUIDE TO THE FUNDAMENTALS OF SURVIVING THE WARDS--DON'T START THE CLINICAL YEARS WITHOUT READING THIS BOOK!</p>

<p>APPLY THE PROVEN FIRST AID FORMULA FOR CLERKSHIP SUCCESS!</p>

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Lead your Organization through any business crisisand emerge stronger than ever

Managers Guide to Crisis Management provides the basic skills and knowledge you need to deal with the crises that inevitably occur in any business or organization.

Covering every aspect of the topicfrom defining crisis management and policies to training for and responding to crisesit helps you fully grasp any situation that threatens business, careers, and even lives. Lead through any crisis smoothly and with minimal ramifications by mastering the most effective tactics, including:
Planning for and training staff in crisis management Anticipating and preventing crises before they occur Managing the companys online reputation Addressing crises that affect multicultural stakeholders Creating effective crisis-related messaging Knowing when to bring in a specialist
About the Briefcase Books series:

Briefcase Books, written specifically for todays busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:

Key Terms: Clear definitions of key terms and concepts
Smart Managing: Tactics and strategies for managing crises
Tricks of the Trade: Tips for executing the tactics in the book
Mistake Proofing: Practical advice for minimizing the possibility of error
Caution: Warning signs for when things are about to go wrong
For Example: Examples of successful crisis management
Tools: Specific planning procedures, tactics, and hands-on techniques

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Million Dollar Referrals: The Secrets to Building a Perpetual Client List to Generate a Seven-Figure Income

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Build a million-dollar business out of untapped referrals!

Alan Weiss has taught thousands of people how to put their expertise to work through consulting, speaking, and coaching. Now, in Million Dollar Referrals, he takes it to the next level, giving you the tools to leverage relationships with current clientsand grow your business exponentially. Million Dollar Referrals reveals Alan Weisss powerful system for cultivating relationships and generating more business than you ever thought possible. Learn how to:
Build sincere, trusting relationships with current and past clients Tailor your referral requests to the personality of the client Identify opportunities to communicate the value of your services Stay in touch throughout the yearwith everyone Build a repository of references, testimonials, and other referrals in writing (or on video)

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The Business Process Improvement methodology established by Dr. H. James Harrington and his group brings revolutionary improvement not only in quality of products and services, but also in the business processes.
Professor Yoshio Kondo

The Book That Goes Beyond Six Sigma and Lean . . . The Next Evolutionary Step in Business Process Management

Dont design for Six Sigmadesign for maximum performance.
H. James Harrington

How would you like to streamline your operations, lower your costs, improve your quality, and increase your profitsall at the same time?

Its not an impossible dream. Its the next evolutionary breakthrough in process improvement that goes beyond Process Reengineering, TRIZ, Six Sigma, and Lean to deliver actual, quantifiable results. And now its yours.

Streamlined Process Improvement (SPI) is the powerful new program developed by H. James Harrington. After 40 years of improving processes for IBM, Ernst & Young, the Chinese government, and many other private and governmental organizations, Harrington has become the go-to leader in the field. His revolutionary guide shows you how to:
Discover the latest process toolsto make faster, more dramatic improvements using the revolutionary PASIC improvement methodology Use walk-through questionnaires and checkliststo streamline your job, resulting in optimum value to your stakeholders Use the newest methodologiesincluding simulation modeling, risk analysis, Five Ss, Process Innovation, Information Technology, Lean, and Six Sigmato take your business to the next level Increase innovationto drive growth and profits for many years to come
Harringtons groundbreaking system is organized and explained step by step to help you achieve maximum results with a minimum of stress. His simple PASIC approach shows you how to Plan, Analyze, Streamline, Implement, and Continuously Improve throughout the entire process.

He walks you through the basics of how to analyze each process, how to decide which to focus on first, and how to prepare for organizational change. Youll be surprised by just how quickly you can make things run more efficiently and effectively.

With Harringtons proven techniques, you can sell your products and services at a lower price, satisfy your customers, make work more enjoyable for your employees, and still earn greater profits than your competitors.

This powerful process guide is the definitive handbook for operations managers, quality consultants, Six Sigma practitioners, knowledge workers, and Lean thinkers for a new generation.

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The Big Silver Book of Russian Verbs, 2nd Edition

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Become a Russian verb virtuoso!
The Big Silver Book of Russian Verbs is the most comprehensive resource available for learning and mastering Russian verbs. Designed for beginning through advanced learners, this indispensable guide will help you conjugate verbs with ease, enabling you to communicate in Russian confidently.
Inside you will find:
555 fully conjugated verbs, listed alphabetically Current idioms and expressions for each verb The Top 50 verbs, with many examples of their usage in context More than 4,200 verbs cross-referenced to conjugation models A handy guide to deciphering irregular verb forms

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Perfect Phrases for Healthcare Professionals: Hundreds of Ready-to-Use Phrases

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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations.

Perfect PhrasesTM for Healthcare Professionals has hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides the most effective language to help you:
Respond to patients concerns empathetically and professionally Resolve confl icts with colleagues and staff members Break bad news with clarity and sensitivity Deal with suspected child abuse or other illegal activity Disclose medical errors with honesty and tact

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Its easier than you think to understand the financial reports you face every day . . .

If your job focus is on managing employees and overseeing corporate affairs, financial analysis may sound like a foreign language to you. But, in todays competitive business environment, it is crucial that managers and business executives have a firm grasp of financial analysis. The Essentials of Financial Analysis simplifies an often difficult-to-understand topic so stakeholders ranging from employees to executives to investors can understand and discuss an organizations financial workings.

The Essentials of Financial Analysis delivers practical, in-depth coverage on the key components of financial reporting, budgeting, and analysis to help you better relate to the numbers behind the business issues you face every day. By the time you turn the final page of this book, you will be able to command confident discussions on performance, investment, and other financial situations with members of your finance team and senior management.

This hands-on book helps you make better business decisions by showing you how to structure financial analysis, as well as:
Contribute to an organizations success and guide others companywide to make better financial decisions Reduce cost of capital and hurdle rates by selecting the financial markets, intermediaries, and instruments that work best for your companys financing needs Increase shareholder value by pursuing growth through capital investment, new products, mergers and acquisitions, joint ventures, and other strategies
Your career success and the prosperity of your company depends on your ability to understand and act upon basic financial principles. With The Essentials of Financial Analysis, you can go inside the numbers and get a clear picture of where your company has been, where it is going, and how you can help it get there.

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The Social Media Strategist:  Build a Successful Program from the Inside Out

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Build a powerful social media strategy to increase buzzand the bottom line

In todays fast-paced professional climate, large companies are learning that launching a website and taking a wait-and-see approach to engaging customers is not enough. Competition is fierce, and those who master the social media space are the ones who come out on top. There is greater urgency than ever before to establish a vibrant social media programand it all starts with a key strategist who can best organize and leverage all of the organizations resources to cut through the bureaucracy and get real-time results.

This is where The Social Media Strategist comes in. Before tackling specific social media programs, you first have to get your own organizationand everyone in iton board with making social media a business strategy priority.

Christopher Barger, the award-winning former social media director at General Motors and IBMs former blogger-in-chief, describes all the challenges particular to getting a comprehensive social media program off the ground in a large firm. The Social Media Strategist teaches you how to:
Manage internal office politics, from your legal team to the policy makers to the human resource department Present new ideas to lawyers and executives in a compelling, convincing way Teach your employees the guidelines and protocols theyll need to represent your company Turn your organization into a true media outlet, publishing content that is generated by in-house employees and is truly engaging to an outside audience
Telling a company from the outside what it should do is one thing, writes Barger. Actually making it happen from the inside is quite another. Here, he takes the bold step of starting where all successful endeavors begin: by planning well, by putting all the moving parts in the right place, by constructing a solid foundation.

Consult The Social Media Strategist and build the best-suited social media infrastructure for your company. Then, and only then, can you begin to raise your profile, connect with customers, and increase your profits using the most powerful new business tool.

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Business Improv: Experiential Learning Exercises to Train Employees to Handle Every Situation with Success

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Workplace drama thats productive!

The secret to business growth is right before your eyesits the creativity and innovation percolating in each one of your employees every minute of every day. How do you harness it to make it work for your organization? Business Improv!

Based on the science of experiential learning, Business Improv uses improvisation activities from the theater to transform each employee into a great leader. The 75 hands-on activities in this proactive guide help you create an organization filled with people who:
Engage with and own their work Generate creative ideas that drive profit Build innovative teams Solve problems effectively Make decisions with conviction Respond and adapt to change
With Business Improv, you have the one and only tool you need to facilitate real, lasting leadership skills in every employee.

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Currency trading techniques you can bank on!

<p>Forex trading can be remarkably lucrativeand complex, confusing, and risky. Too many investors dive right into Forex, suffering big losses. If you want to trade currencies successfully, read this book, take your time, and plan accordingly. The $4 trillion Forex market will be waiting.</p>

<p>All About Forex Trading walks you through everything you need to know to make currency trading a vibrant part of your diversified portfolio and generate handsome returnsregardless of what is happening to stocks and bonds. Whether your investing style is conservative or aggressive, this no-nonsense guide has what you need to build a powerful Forex trading strategy. Learn all there is to know about:</p>

 What (and who) drives currency prices

Investment vehicles for Forex trading

Technical analysis techniques

Key fundamental indicators

Navigating the economic calendar

All the traded currenciesfrom the Americas to Europe to Asia

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It's EASIER than ever to get started with Microsoft Office 2010!

<p>Navigate your way around the Microsoft Office 2020 suite without getting lost in too many details. Microsoft Office 2010 Demystified shows you the ropes and explains the new, handy, and most popular functions of each application.</p>

<p>Written in a step-by-step, tutorial format, this practical guide begins with an overview of the suite and the universal features that can be used in all of the individual programs. Then, you'll drill down into the specifics of Word, Excel, PowerPoint, Outlook, and Access. Detailed explanations and screenshots make it easy to understand the material, and end-of-chapter quizzes and a final exam help reinforce key concepts.</p>

<p>It's a no-brainer! You'll learn how to:</p>

 Create great-looking Word documents

Crunch numbers and get graphical in Excel spreadsheets

Develop persuasive PowerPoint presentations

Manage your email, tasks, calendar, and contacts with Outlook

Build and manage Access databases



<p>Simple enough for a beginner, but challenging enough for an advanced student, Microsoft Office 2010 Demystified helps you master this powerful suite of applications.</p>

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Design for Operational Excellence: A Breakthrough Strategy for Business Growth

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A Breakthrough Strategy for Business Growth

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Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies

Design for Operational Excellence defines why companies embark upon continuous improvementand the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence. Duggan, an established authority on OpEx, provides the design criteria and guidelines that enable you to grow your business organically by refocusing managements attention from running the business to growing the business. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operationfrom customer service to sales to manufacturing.

Kevin J. Duggan is a renowned speaker, executive mentor, and educator in applying advanced lean techniques to achieve Operational Excellence and the author of two books on the subject: Creating Mixed Model Value Streams and The Office That Grows Your BusinessAchieving Operational Excellence in Your Business Processes. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.

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Say farewell to language faux pas forever!
Based on the revolutionary Easily Pronounced Language Systems approach, Say It Right in Italian makes mastering correct Italian pronunciation simple. With Say It Right you'll learn how to use hundreds of Italian words and phrases in everyday conversation. This amazing guide gives you easy-to-read vowel symbols that, when combined with consonants, make pronunciation easy. This second edition is enhanced by a new chapter that applies the Say It Right! PhraseMaker approach to common verbs.
With Say It Right in Italian you will:
Learn more than 500 essential Italian words and phrases Easily create sentences using "Phrasemakers" Get a quick reference to more than 500 word pronunciations in the Say It Right travel dictionary

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The Power of LEO: The Revolutionary Process for Achieving Extraordinary Results

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Quality guru Subir Chowdhury introduces his groundbreaking new process

In The Power of LEO, Chowdhury outlines a simple, three-part strategy for building continuous quality improvement every business operation, which he calls LEO: Listen to your customers and employees; Enrich your company by fixing the problems you learn about and seizing future opportunities; and Optimize your company by making sure the problems remains fixed and executing resulting plans for improvement.

Subir Chowdhury is the author of 13 books including the international bestsellers The Power of Six Sigma and The Ice Cream Maker. As chairman and CEO of ASI Consulting Group (www.asiusa.com), he advises CEOs and senior leaders of Fortune 100 companies, and in private and public sectors all over the world, helping them make quality a part of their business culture. In 2009, the U.S. Department of Homeland Security presented him with the Outstanding American by Choice Award. His works are cited frequently in the national and international media. He lives with his family in Bloomfield Hills, Michigan.

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Say farewell to language faux pas forever!
Based on the revolutionary Easily Pronounced Language Systems approach, Say It Right in Chinese makes mastering correct Chinese pronunciation simple. With Say It Right you'll learn how to use hundreds of Chinese words and phrases in everyday conversation. This amazing guide gives you easy-to-read vowel symbols that, when combined with consonants, make pronunciation easy. This second edition is enhanced by a new chapter that applies the Say It Right! PhraseMaker approach to common verbs.
With Say It Right in Chinese you will:
Learn more than 500 essential Chinese words and phrases Easily create sentences using "Phrasemakers" Get a quick reference to more than 500 word pronunciations in the Say It Right travel dictionary

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Say farewell to language faux pas forever!
Based on the revolutionary Easily Pronounced Language Systems approach, Say It Right in French makes mastering correct French pronunciation simple. With Say It Right you'll learn how to use hundreds of French words and phrases in everyday conversation. This amazing guide gives you easy-to-read vowel symbols that, when combined with consonants, make pronunciation easy. This second edition is enhanced by a new chapter that applies the Say It Right! PhraseMaker approach to common verbs.
With Say It Right in French you will:
Learn more than 500 essential French words and phrases Easily create sentences using "Phrasemakers" Get a quick reference to more than 500 word pronunciations in the Say It Right travel dictionary

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The Handbook of Strategic Public Relations and Integrated Marketing Communications, Second Edition

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The definitive guide to PR and communicationsupdated with the newest social media and brand-reputation tools and techniques

The most authoritative, comprehensive resource of its kind, The Handbook of Strategic Public Relations and Integrated Marketing Communications, Second Edition, is a gathering of 70 of the brightest, most influential figures in the field. It includes 27 new chapters as well as 44 new authors addressing the major changes in the field since the last edition: the use of social media in business, demanding and growing stakeholder relationships and a new era of openness and transparency to protect reputations and brands and to prevent crises.

Providing best practices for 28 key industries, the handbook is conveniently organized into thematic sections:
Introduction to Public Relations and Integrated Communications research, history, law and ethics Stakeholder Leadership in Public Relationscrisis management, employees, investors, consumers, press, corporate philanthropy and digital communities Current and Continuing Issues in Public Relationsbusiness sustainability, environmental communications, and reputation and brand management Industries and Organizations: Business-to-Consumer and Business-to-Businessautomotive, aviation, insurance, hospitality, healthcare, consulting, financial, food, law and energy
Each section highlights specific case studies and examples to illuminate exactly how to plan and execute different methods for optimum results. The book concludes with a section on the future of the industrydeveloping issues, trends and roles of public relations and integrated communications.

Use The Handbook of Strategic Public Relations and Integrated Marketing Communications to position your company, your brand and yourself for success for many years to come.

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The Forex Mindset: The Skills and Winning Attitude You Need for More Profitable Forex Trading

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Jared Martinez traded the forex market for a decade through the 1980s and 90s before he discovered that successful trading requires 10 percent skill and 90 percent emotional intelligence. He founded the Market Traders Institute on that underlying principle, and now MTI is the most established leader in forex education worldwide.

Jared is known as FXCHIEF in the industry, and now, in The Forex Mindset, he shares his secrets with you.

Leadership experts and corporate executives are just waking up to what the FXCHIEF has known for more than 15 yearsemotional intelligence matters. With The Forex Mindset, you get up close and personal with greed and fear, the two leading forces in the market. Everyone gets in for greed, but without a healthy understanding of fear, you may be in for one of the worst journeys of your life. This performance-oriented guidebook features a potent synthesis of psychology and strategy that will exponentially increase your ability to acquire wealth as a trader.

Even veteran traders with bulletproof trading strategies are doomed to fail if they dont know themselves. The Forex Mindset prepares you to be a successful trader by helping you identify your unique psychological strengths and weaknesses and how you naturally behave in times of financial crisis. With a newfound understanding of yourself, you can use this book to map out your own path to wealth by:
Delving into human nature and market behavior Learning how to improve your emotional intelligence Doing what top traders do to control their emotions in trades and in times of crisis Implementing authoritative strategies for effective thinking in a state of fear
If you want to make a living from trading forex, apply the lessons in The Forex Mindset and youre already 90 percent there!

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Take it step-by-step for algebra success!

The quickest route to learning a subject is through a solid grounding in the basics. So what you wont find in Easy Algebra Step-by-Step is a lot of endless drills. Instead, you get a clear explanation that breaks down complex concepts into easy-to-understand steps, followed by highly focused exercises that are linked to core skills--enabling learners to grasp when and how to apply those techniques.
This book features:Large step-by-step charts breaking down each step within a process and showing clear connections between topics and annotations to clarify difficulties Stay-in-step panels show how to cope with variations to the core steps Step-it-up exercises link practice to the core steps already presented Missteps and stumbles highlight common errors to avoid
You can master algebra as long as you take it Step-by-Step!