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Practice Makes Perfect French Conversation

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Learn how to speak French fluently and spontaneously

Practice Makes Perfect: French Conversation gives you helpful instruction on correct pronunciation, grammar, syntax, and word usage, keeping in mind the typical problems of native English speakers like you. Each section includes a series of exercises that gives you extra practice in using new concepts and encourages you to construct personalized conversations. The lessons will reassure even grammar-phobic learners that you can achieve a confident speaking style.
Offering a winning formula for getting a handle on speaking French right away, Practice Makes Perfect: French Conversation offers:
Engaging dialogues illustrate practical conversational situations Example phrases or sentences clarify each point A variety of exercises for practice, with an answer key that provides instant feedback and reference Practical and high-frequency vocabulary used throughout

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Proactive Purchasing in the Supply Chain: The Key to World-Class Procurement

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Transform purchasing operations from reactive to proactive supply management

<p>Written for purchasing managers, Proactive Purchasing in the Supply Chain reveals how to use the latest and best procurement practices to help your organization maximize the effectiveness and efficiency of its supply chain. The ability of purchasing to dramatically increase return on investment, reduce costs, improve quality, and shorten time to market is highlighted throughout this practical guide.</p>

<p>Essential topics such as legal issues, green purchasing, negotiation, ethics, price-cost analysis, production-inventory control, purchasing risk management, sourcing, and demand-logistics management are addressed. Real-world case studies in each chapter demonstrate the strategies presented in the book. A detailed planning model for implementing these world-class procurement methods is also contained in this definitive resource.</p>

<p>The authors combine extensive industry, educational, research, and consulting experience to cover topics such as:</p>

 The latest "best-in-class" purchasing methods, tools, procedures, and systems

Price-cost analyses and how to fight price increases

How to organize the purchasing department to achieve maximum value added in the supply chain

Green purchasing

Purchasing risk management programs and procedures

How to separate strategic from tactical buying

Step-by-step checklists for major purchasing functions

How to overcome obstacles

Forecasting methods for demand management

How to transform the purchasing department from a cost center to a value-added operation

Social responsibility and ethical issues

Planning steps and basic management skills

Preparation for relevant certification programs

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David N. Burt, Sheila Petcavage, Richard Pinkerton

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Build Your Own Electric Vehicle, Third Edition

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BUILD, CONVERT, OR BUY A STATE-OF-THE-ART ELECTRIC VEHICLE

<p>Thoroughly revised and expanded, Build Your Own Electric Vehicle, Third Edition, is your go-to guide for converting an internal combustion engine vehicle to electric or building an EV from the ground up. You'll also find out about the wide variety of EVs available for purchase and how they're being built. This new edition details all the latest breakthroughs, including AC propulsion and regenerative braking systems, intelligent controllers, batteries, and charging technologies.</p>

<p>Filled with updated photos, this cutting-edge resource fully describes each component--motor, battery, controller, charger, and chassis--and provides illustrated, step-by-step instructions on how to assemble all the parts. Exclusive web content features current supplier and dealer lists. Custom-built for environmentalists, engineers, students, hobbyists, and mechanics, this hands-on guide puts you in the fast lane toward a cost-effective, reliable green machine.</p>

<p>Build Your Own Electric Vehicle, Third Edition, covers:</p>

 Environmental impact and energy savings

The best EV for you--purchase trade-offs, conversion trade-offs, and conversion costs

Chassis and design

Different types of electric motors and controllers

Lithium EV batteries

Chargers and electrical systems

EV builds and conversions

Licensing and insuring your EV

Driving and maintenance

List of manufacturers and dealers regularly updated on website

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Essential Facts On the Go: Internal Medicine

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A true must-have for every resident and medical student, Essential Facts on the Go: Internal Medicine is filled with clinical pearls, decision trees, and essential facts and data that speed diagnosis and treatment.

Coverarge includes:
Cardiovascular Pulmonary Gastroenterology Nephrology Acid-Base & Electrolyte Disorders Endocrine Infectious Disease Rheumatology Neurology Oncology/Hematology Medications Ophthalmology

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What Makes Great Leaders Great: Management Lessons from Icons Who Changed the World

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Master the skills that icons throughout history have used to achieve the highest levels of success

This is an intelligent, knowledgeable presentation of management. The pragmatic approach of learning from icons makes the book extremely worthwhile reading for up-and-coming and experienced managers alike.
Dr. Helmut O. Maucher, Honorary Chairman of the Board, Nestle

Embracing a broad variety of successful personalities from all walks of life, this analysis of management skills makes for interesting reading and provides a great source of inspiration."
Dr. Josef Ackermann, Chairman of the Management Board and the Group Executive Committee, Deutsche Bank AG

Arnold cleverly explains the keys to successful management with references to real-life challenges successfully overcome by iconic leaders. This entertaining book is insightful, thought-provoking, and of immense practical value.
Fred B. Irwin, President, American Chamber of Commerce in Germany

Profound management know-how and coverage of a wide range of valuable issues provide great inspiration for anyone seeking to apply effective management principles in practice.
Professor Klaus Evard, founder and former President of the European Business School

Management know-how translates into knowledge of how to succeed in all levels of life, and everyone can learn to be successful. That is the simple premise behind this book.
Frankfurter Allgemeine Zeitung

What do Barack Obama, Steve Jobs, Pablo Picasso, and Napoleon have in common?
EXCELLENT MANAGEMENT SKILLS

It doesnt matter what your field of expertise is, whom you know, or how educated you are. If you have powerful management skills, you will succeed; if you dont, youll hit the ceiling sooner rather than later.

In What Makes Great Leaders Great, bestselling author and leadership expert Frank Arnold gathers 56 icons from various fieldsfrom business and sports to politics and pop cultureto reveal the specific management skills they used to reach the top.

For every line of work or personal goal, effectively applying these management skills will lead to ultimate success. All the people in this remarkably diverse group figured out what they needed to know to manage their rise to the topand executed it with superb skill. What Makes Great Leaders Great includes:
Bill Gates on harnessing the power of a business mission Nicolaus Copernicus on questioning every assumption Phil Knight on fine-tuning the right strategy Michael Dell on making the customer your number-one priority Michelangelo on focusing on a single objective Joseph Schumpeter on practicing creative destruction Roger Federer on self-motivation Hippocrates on behaving responsibly Steve Jobs on implementing ideas Ray Kroc on envisioning the future Gen. George Patton on clearly defining assignments Warren Buffett on demanding effective management Stephen Hawking on making the best use of your time Pablo Picasso on fostering life-long creativity Muhammad Yunus on looking beyond your own interests
Learn from the best in the businessand historyhow to leverage your skills, knowledge, and talent to reach levels of success you never dreamed possible.

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Perfect Phrases for ESL Conversation Skills

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Use just the right phrases and master the art of conversation like a native speaker of English
How do you share an experience from your home country? What should you say to start a conversation? How do you offer someone your advice? This handy reference will help you navigate social and business situations, with hundreds of ready-to-use English phrases that will help you converse with friends, collaborate with co-workers, and engage those around you. Inside find examples of Perfect Phrases for . . .

Introductions - Let me introduce myself.
Invitations - How about going to dinner on Friday?
Decisions - What are our options?
Disbelief - You're pulling my leg!
Gifts - That's very thoughtful of you.

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The Eureka Method: How to Think Like an Inventor

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Fuel your "Eureka!" moments and become a successful inventor

<p>Envision breakthrough new products using the proven methods and applied reasoning techniques of today's successful inventors. The Eureka Method: How to Think Like an Inventor lays out a systematic approach to innovation. Discover how to look at social developments and trends to find new ways of combining and improving existing technologies and systems. Plain-language examples of real-world patents, products, and inventors illuminate each point along the way.</p>

<p>Find out how to:</p>

 Gain regular flashes of inspiration based on your understanding of the inventive process 

Improve and expand existing products in ways that fill social needs

Fuse elements from different products into new and useful combinations

Discover new opportunities by side-stepping rules and gaming the system

"Futurize" your inventions and prevent them from becoming obsolete

Identify emerging regulations and use them to your creative advantage

Learn about comprehensive patent applications that protect your rights

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Troubleshooting and Repairing Major Appliances

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Diagnose and repair home appliances and air conditioners using the latest techniques

<p>"The book has it all...written by a pro with 40 years of hands-on repair and teaching experience...this book is like brain candy"--GeekDad (Wired.com)</p>

<p>Fully updated for current technologies and packed withhundreds of photos and diagrams, this do-it-yourself guideshows you how to safely install, operate, maintain, and fixgas and electric appliances of all types. Troubleshooting and Repairing Major Appliances, Third Edition provides easy-tofollow procedures for using test meters, replacing parts, reading circuit diagrams, interpreting fault and error codes, and diagnosing problems. Featuring a new chapter on becoming a service technician, this practical, money-saving resource is ideal for homeowners and professionals alike.</p>

<p>Covers all major appliances:</p>

Automatic dishwashers

Garbage disposers

Electric water heaters

Gas water heaters

Top load automatic washers

Front load automatic washers

Automatic electric dryers

Automatic gas dryers

Electric ranges, cooktops, and ovens

Gas ranges, cooktops, and ovens

Microwave ovens

Refrigerators

Freezers

Automatic ice makers

Residential under-the-counter ice cube makers

Room air conditioners

Dehumidifiers

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Process Equipment Malfunctions: Techniques to Identify and Correct Plant Problems

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A PRACTICAL GUIDE TO TROUBLESHOOTING PROCESS EQUIPMENT MALFUNCTIONS

<p>Process Equipment Malfunctions offers proven techniques for finding and fixing process plant problems and contains details on failure identification. Diagnostic tips, examples, and illustrations help to pinpoint and correct faults in chemical process and petroleum refining equipment. Complex math has been omitted. An essential resource for plant operators and process engineers, this book is based on the author's long career in field troubleshooting process problems.</p>

<p>COVERAGE INCLUDES:</p>

 Distillation tray malfunctions

Packed tower problems

Distillation tower pressure and composition control

Fractionator product stripping

Pumparounds

Reboiled and steam side strippers

Inspecting tower internals

Process reboilers--thermosyphon circulation

Heat exchangers

Condenser limitations

Air coolers

Cooling water systems

Steam condensate collection systems

Steam quality problems

Level control problems

Process plant corrosion and fouling

Vapor-liquid separation vessels

Hydrocarbon-water separation and desalters

Fired heaters--draft and excess O2

Disabling safety systems

Vacuum systems and steam jets

Vacuum surface condensers

Centrifugal pump limitations

Steam turbine drivers

Centrifugal compressors

Reciprocating compressors

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Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

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One of the New York Post's Top 10 Best Career Books of 2012
Repair communication breakdowns on the spot and drive positive results in every conversation

Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.

Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:

AWARENESS
Learn to recognize an ineffective communication pattern the instant it occurs

ACTION
Use specific new strategies to turn the conversation in a better direction

PRACTICE
Engage in repeated, structured practice to turn those actions into new habits

Praise for Conversation Transformation:

Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions.
SHEILA HEEN and DOUGLAS STONE, bestselling authors of Difficult Conversations

An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life.
SENATOR JOHN F. KERRY

Practical, inspiring, and powerful. You will never look at your conversations the same way again.
SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand

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Power Sales Writing, Revised and Expanded Edition: Using Communication to Turn Prospects into Clients

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High-impact language for todays lightning-fast world of sales

Filled with practical writing tips, shortcuts, and examples, Power Sales Writing brings you up to date in a world where e-mail, social media, and smart phones dominate sales communication. If youre not highly skilled with the latest communication platforms, youre missing sales opportunities. Power Sales Writing will get you there in no time!

Your customers can ignore your correspondence or you can read this book. Its that simple!
Larry Winget, television personality and #1 bestselling author of Shut Up, Stop Whining & Get a Life

If you cant write well, you cant sell. Power Sales Writing shows you how to be crisp, clear, and communicate at the highest levels.
Tim Sanders, author of Today We Are Rich

Cant get enough! Its so refreshing to find a resource that offers easy-to-use tools to help our sales teams deliver a compelling and engaging message that sets us apart from our competition.
Robin Farrell, Director of Corporate Sales Training, North America Operations, Hyatt Hotels and Resorts

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BUILD A SOLID, PROFITABLE PORTFOLIO WITH TODAYS HOT TEST FUNDS

All About Exchange-Traded Funds delivers everything you need to know about ETFsfrom A to Z. It begins with an overview of the history of ETFs before moving on to important-to-know topics, such as regulatory essentials, the benchmarks and strategies that ETFs track, valuation, and ways to actively manage a portfolio of ETFs. Whether youre a novice or experienced investor, youll get valuable information about:
The advantages of ETFs over mutual funds and common stocks The underlying indexes of ETFs, along with profiles on the top index sponsors Various investing optionsfrom broad-based and fixed-income to global and sector ETFs Applying asset allocation to increase your portfolio performance
INCLUDES SAMPLE ETF PORTFOLIOS YOU CAN USE TO MODEL YOUR OWN PORTFOLIO

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First Aid for the NBDE Part 1, Third Edition

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One-stop NBDE preparation -- written by students who aced the exam

First Aid for the NBDE Part 1, 3e is a concise review for the exam, containing hundreds of high-yield facts and mnemonics, and more than 200 photos and illustrations. The book offers what-to-study guidance for the most frequently tested topics in anatomic sciences, biochemistry and physiology, microbiology and pathology, and dental anatomy and occlusion. Readers will also find confidence-building, performance-enhancing test-taking strategies.

Features
Written by students who have personally experienced the exam,and reviewed by top dental school faculty and practitioners Full-color insert of essential images Completely revised based on the most recent version of the exam

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Derek M. Steinbacher, Steven R. Sierakowski

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Build better relationships and Sell More Effectively With a Powerful SALES STORY

Throughout our careers, we have been trained to ask diagnostic questions, deliver value props, and conduct ROI studies. It usually doesnt work; best case, we can argue with the customer about numberspurely a left brain exercise, which turns buyers off. This book explains a better way.
John Burke, Group Vice President, Oracle Corporation

Forget music, a great story has charm to soothe the savage beast and win over the most challenging customer. And one of the best guides in crafting it, feeling it, and telling it is What Great Salespeople Do. A must-read for anyone seeking to influence another human being.
Mark Goulston, M.D., author of the #1 international bestseller Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Good salespeople tell stories that inform prospects; great salespeople tell stories that persuade prospects. This book reveals what salespeople need to do to become persuasive story sellers.
Gerhard Gschwandtner, publisher of Selling Power

This book breaks the paradigm. It really works miracles!
David R. Hibbard, President, Dialexis IncTM

What Great Salespeople Do humanizes the sales process.
Kevin Popovic, founder, Ideahaus

Mike and Ben have translated what therapists have known for years into a business solutionutilizing and developing ones Emotional Intelligence to engage and lessen the defenses of others. What Great Salespeople Do is a step-by-step manual on how to use compelling storytelling to masterfully engage others and make their organizations great.
Christine Miles, M.S., Psychological Services, Executive Coach, Miles Consulting LLC

About the Book:

This groundbreaking book offers extraordinary insight into the greatest mystery in sales: how the very best salespeople consistently and successfully influence change in others, inspiring their customers to say yes.

Top-performing salespeople have always had a knack for forging connections and building relationships with buyers. Until now, this has been considered an innate talent. What Great Salespeople Do challenges some of the most widely accepted paradigms in selling in order to prove that influencing change in buyers is a skill that anyone can learn.

The creator of Solution Selling and CustomerCentric Selling, Michael Bosworth, along with veteran sales executive Ben Zoldan, synthesize discoveries in neuroscience, psychology, sociology, anthropology, and other disciplines, combining it all into a field-tested frameworkhelping you break down barriers, build trust, forge meaningful relationships, and win more customers. This book teaches you how to:
Relax a buyers skepticism while activating the part of his or her brain where trust is formed and connections are forged Use the power of story to influence buyers to change Make your ideas, beliefs, and experiences storiable using a proven story structure Build a personal inventory of stories to use throughout your sales cycle Tell your stories with authenticity and real passion Use empathic listening to get others to reveal themselves Incorporate storytelling and empathic listening to achieve collaborative conversations with buyers
Breakthroughs in neuroscience have determined that people dont make decisions solely on the basis of logic; in fact, emotions play the dominant role in most decision-making processes. What Great Salespeople Do gives you the tools and techniques to influence change and win more sales.

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Lead your team through todays rapid changes

The only guarantee in business is change. All managers need to understand that they will either be buffeted by change or help shape it. Knowing how to do that is the real test of leadership in todays organizational environments.

Managers Guide to Navigating Change provides methods for managing risks and ensuring the organization continues to move forward through turbulence created by both internal and external events.

Learn how to:
Define what the future looks like and communicate your vision to your staff Make large-scale change sustainable by aligning your efforts and resources Align organizational and employee values, missions, and goals Leverage your resources to facilitate stakeholder buy-in Enact your plan and measure results as you go
Briefcase Books, written specifically for todays busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:

Key Terms: Clear definitions of key terms and concepts
Smart Managing: Tactics and strategies for managing change
Tricks of the Trade: Tips for executing the tactics in the book
Mistake Proofing: Practical advice for minimizing the possibility of error
Caution: Warning signs for when things are about to go wrong
For Example: Examples of successful change-management tactics
Tools: Specific planning procedures, tactics, and hands-on techniques

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Solving Employee Performance Problems: How to Spot Problems Early, Take Appropriate Action, and Bring Out the Best in Everyone

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Put every employee on the path to excellence!

Solving Employee Performance Problems provides the tools you need to handle the most difficult employeesfrom the chronically late or distractingly dramatic to the disruptive, dishonest, or downright insubordinate.

Taking a heavy-handed approach to such behaviors might make you feel good for a little whilebut using the measured, proactive techniques outlined in this book will be better for you, your staff, and your business. With Solving Employee Performance Problems, youll learn how to take ownership of your employees behaviors, master conversations about poor performance, conduct productive follow-ups, and ultimately generate:
Greater engagement and ownership of work Higher levels of collaboration and productivity Increased loyalty and retention rates Gainful ROI from everyone who works for you
Theres a direct link between growth of individual employees and organizational growth. Use Solving Employee Performance Problems to be someone who manages proactively. Its the only way to make a positive difference in the life of your employeeand make a positive impact on the future of your company.

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THE ULTIMATE PRIMER FOR THE CORE CLERKSHIPS, NOW IN FULL COLOR!

Everything you need to know to score strong clerkship evaluations

Preparation for every core rotation: medicine, surgery, pediatrics, obstetrics and gynecology, neurology, psychiatry, and emergency medicine

Answers to commonly asked "pimp" questions

Hundreds of full-color illustrations clarify essential concepts and improve retention

Advice on presenting cases to attendings

How-to guides for common procedures

High-yield facts on the diagnosis and treatment of common diseases

Sample patient notes, clipboard and note-card patient templates

Updated student ratings of popular clinical handbooks, review books, reference texts, and electronic products



<p>A STUDENT-TO-STUDENT GUIDE TO THE FUNDAMENTALS OF SURVIVING THE WARDS--DON'T START THE CLINICAL YEARS WITHOUT READING THIS BOOK!</p>

<p>APPLY THE PROVEN FIRST AID FORMULA FOR CLERKSHIP SUCCESS!</p>

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Lead your Organization through any business crisisand emerge stronger than ever

Managers Guide to Crisis Management provides the basic skills and knowledge you need to deal with the crises that inevitably occur in any business or organization.

Covering every aspect of the topicfrom defining crisis management and policies to training for and responding to crisesit helps you fully grasp any situation that threatens business, careers, and even lives. Lead through any crisis smoothly and with minimal ramifications by mastering the most effective tactics, including:
Planning for and training staff in crisis management Anticipating and preventing crises before they occur Managing the companys online reputation Addressing crises that affect multicultural stakeholders Creating effective crisis-related messaging Knowing when to bring in a specialist
About the Briefcase Books series:

Briefcase Books, written specifically for todays busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:

Key Terms: Clear definitions of key terms and concepts
Smart Managing: Tactics and strategies for managing crises
Tricks of the Trade: Tips for executing the tactics in the book
Mistake Proofing: Practical advice for minimizing the possibility of error
Caution: Warning signs for when things are about to go wrong
For Example: Examples of successful crisis management
Tools: Specific planning procedures, tactics, and hands-on techniques

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Million Dollar Referrals: The Secrets to Building a Perpetual Client List to Generate a Seven-Figure Income

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Build a million-dollar business out of untapped referrals!

Alan Weiss has taught thousands of people how to put their expertise to work through consulting, speaking, and coaching. Now, in Million Dollar Referrals, he takes it to the next level, giving you the tools to leverage relationships with current clientsand grow your business exponentially. Million Dollar Referrals reveals Alan Weisss powerful system for cultivating relationships and generating more business than you ever thought possible. Learn how to:
Build sincere, trusting relationships with current and past clients Tailor your referral requests to the personality of the client Identify opportunities to communicate the value of your services Stay in touch throughout the yearwith everyone Build a repository of references, testimonials, and other referrals in writing (or on video)

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The Business Process Improvement methodology established by Dr. H. James Harrington and his group brings revolutionary improvement not only in quality of products and services, but also in the business processes.
Professor Yoshio Kondo

The Book That Goes Beyond Six Sigma and Lean . . . The Next Evolutionary Step in Business Process Management

Dont design for Six Sigmadesign for maximum performance.
H. James Harrington

How would you like to streamline your operations, lower your costs, improve your quality, and increase your profitsall at the same time?

Its not an impossible dream. Its the next evolutionary breakthrough in process improvement that goes beyond Process Reengineering, TRIZ, Six Sigma, and Lean to deliver actual, quantifiable results. And now its yours.

Streamlined Process Improvement (SPI) is the powerful new program developed by H. James Harrington. After 40 years of improving processes for IBM, Ernst & Young, the Chinese government, and many other private and governmental organizations, Harrington has become the go-to leader in the field. His revolutionary guide shows you how to:
Discover the latest process toolsto make faster, more dramatic improvements using the revolutionary PASIC improvement methodology Use walk-through questionnaires and checkliststo streamline your job, resulting in optimum value to your stakeholders Use the newest methodologiesincluding simulation modeling, risk analysis, Five Ss, Process Innovation, Information Technology, Lean, and Six Sigmato take your business to the next level Increase innovationto drive growth and profits for many years to come
Harringtons groundbreaking system is organized and explained step by step to help you achieve maximum results with a minimum of stress. His simple PASIC approach shows you how to Plan, Analyze, Streamline, Implement, and Continuously Improve throughout the entire process.

He walks you through the basics of how to analyze each process, how to decide which to focus on first, and how to prepare for organizational change. Youll be surprised by just how quickly you can make things run more efficiently and effectively.

With Harringtons proven techniques, you can sell your products and services at a lower price, satisfy your customers, make work more enjoyable for your employees, and still earn greater profits than your competitors.

This powerful process guide is the definitive handbook for operations managers, quality consultants, Six Sigma practitioners, knowledge workers, and Lean thinkers for a new generation.