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First Aid for the USMLE Step 2 CS, Fifth Edition

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The best-selling USMLE Step 2 CS review book--nowcompletely updated to reflect the latest exam format!

44 full-length practice cases that simulate the real exam--including pediatric and telephone interviews as well as suggested closing statements for each case

A revised and expanded set of minicases representing common complaints, designed to help you rapidly develop a set of differential diagnoses

Updated content based on feedback from recent U.S. and international test takers

Step-by-step strategies for interacting with standardized patients, including "difficult patients"

Detailed descriptions of high-yield physical exam maneuvers that will win you points without costing time

Time management advice to maximize your clinical encounters

Proven study and exam strategies from students who passed the exam

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Finance for Nonfinancial Managers, Second Edition (Briefcase Books Series)

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AN INTRODUCTION TO FINANCIAL REPORTS--WITH NEW TACTICS FOR BUDGETING AND PINPOINTING KEY FINANCIAL AREAS

<p>Financial decisions impact virtually every area of your company. As a manager, it's up to you to understand how and why.</p>

<p>Finance for Nonfinancial Managers helps you understand the information in essential financial reports and then shows you how to use that understanding to make informed, intelligent decisions. It provides a solid working knowledge of:</p>

 Basic Financial Reports--All about balance sheets, income statements, cash flow statements, and more

Cost Accounting--Methods to assess which products or services are most profitable to your firm

Operational Planning and Budgeting--Ways to use financial knowledge to strengthen your company



<p>Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:</p>

<p> Key Terms: Clear defi nitions of key terms and concepts</p>

<p> Smart Managing: Tactics and strategies for managing change</p>

<p> Tricks of the Trade: Tips for executing the tactics in the book</p>

<p> Mistake Proofing: Practical advice for minimizing the possibility of error</p>

<p> Caution: Warning signs for when things are about to go wrong</p>

<p> For Example: Examples of successful change-management tactics</p>

<p> Tools: Specific planning procedures, tactics, and hands-on techniques</p>

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The Lenovo Way: Managing a Diverse Global Company for Optimal Performance DIGITAL AUDIO

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The Lenovo Way to Profitability and Growth

In 2005, the Chinese corporation Lenovo acquired what was seen as a sacred American icon--IBM's personal computer business. It has since grown to become the worlds biggest PC company and is now rapidly growing in the global mobile space.

The Lenovo Way reveals practical methods for managing a truly diverse workforce operating around the world, drawn from both China and the United States.

Gina Qiao is Senior Vice President of HR at Lenovo.
Yolanda Conyers is Vice President of HR Operations and Chief Diversity Officer at Lenovo.

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McGraw-Hill Education Advanced Spanish Grammar

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Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

What you need to know to master advanced Spanish grammar

<p>McGraw-Hill: Advanced Spanish Grammar guides you through this often-difficult subject, clearly explaining complex grammar ideas and giving you the practice you need to reach your language goals. Written in clear, accessible Spanish, each chapter introduces one grammar topic followed by skill-building exercises, allowing you to learn and study at your own pace.</p>

<p>At the end of this workbook, you will have mastered grammar areas such as gender, articles, adjectives, possessives, and verb tenses and will have gained the ultimate confidence in your Spanish grammar skills.</p>

<p>Features:</p>

106 units, each presenting one topic in a bite-sized,two-page format

More than 400 exercises that give you real confidence in your new language skills

A comprehensive grammar glossary highlighting essential concepts

A bilingual glossary featuring hundreds of terms for quick reference

Numerous illustrations and usage examples showing Spanish grammar in context



<p>McGraw-Hill: Advanced Spanish Grammar is the third book in a three-part series. McGraw-Hill: Beginning Spanish Grammar and McGraw-Hill: Intermediate Spanish Grammar are also available for less experienced Spanish-language learners.</p>

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How to Do Everything: Pages, Keynote & Numbers for OS X and iOS

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Maximize your productivity--the Apple way!

<p>Get the most out of the iWork suite of apps on a Mac, an iOS device, and in iCloud. How to Do Everything: Pages, Keynote & Numbers for OS X and iOS shows you how to create great-looking documents, persuasive presentations, and number-crunching spreadsheets. Filled with clear explanations and detailed examples, this practical guide covers everything you need to know to use these powerful productivity apps on your Mac, iPad, iPhone, iPod touch, and web browser.</p>

 Set up an iCloud account and download Pages, Keynote, and Numbers

Create, edit, and format documents with Pages

Add graphics, audio, video, tables, and charts to your documents

Design and deliver impressive presentations with Keynote

Include media, graphics, and charts in your presentation slides

Set up, share, and secure powerful spreadsheets with Numbers

Add tables, formulas, charts, audio, and video to your spreadsheets

Access and sync iWork files using iCloud and collaborate with others

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Color Atlas and Synopsis of Adult Congenital Heart Disease

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Interpret, diagnose, and treat with this case-based atlas of congenital heart disease

<p>A Doody's Core Title for 2022!</p>

<p>Color Atlas and Synopsis of Adult Congenital Heart Disease does more than help you interpret imaging studies of congenital heart diseaseit also provides evidence-based guidance on the diagnosis and management of patients undergoing these tests.</p>

<p>Presented in a concise, easy-to-read design that is perfect for busy clinicians and intended for family practitioners, internists, pediatricians and general cardiologists, this unique combination text and atlas features more than 275 illustrations, including 140 color photographs, and includes coverage of defects most commonly seen in adult congenital cardiology. Using clinical cases, imaging studies, and pathology specimens, the book provides a succinct overview of the anatomy, physiology, clinical presentation, common complications, treatment options, and long term outcomes for adults with congenital heart disease.</p>

<p>TOPICS INCLUDE:</p>

Intracardiac Shunt Lesions

Repaired Tetralogy of Fallot

The Adult with d-Transposition of the Great Arteries

The Adult with Congenitally Corrected Transposition of the Great Arteries

Single ventricle and Fontan palliation

Ebsteins Anomaly of the Tricuspid Valve

Electrophysiology in Adults with Congenital Heart Disease

Percutaneous Structural Interventions in Adults with Congenital Heart Disease

Pregnancy and Adult Congenital Heart Disease Heart Failure and Adult Congenital Heart Disease

Pulmonary hypertension in Adults with Congenital Heart Disease

Eisenmenger Syndrome

Aortopathies in Adults with Congenital Heart Disease

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Learn the art and science of patient assessment to succeed in real-world pharmacy practice
The goal of Patient Assessment in Pharmacy is to impart the assessment and practice skills necessary to provide optimal patient care when working in an ambulatory care environment.

This unique text explains how to integrate pathophysiology, medical history, physical findings, and laboratory test results to accurately assess and monitor patient problems. Patient Assessment in Pharmacy will help you make a more accurate diagnosis and enable you to better advise patients about appropriate use of products intended for self-care.

In order to be as clinically relevant as possible,Patient Assessment in Pharmacy focuses on the symptom complexes and diseases that pharmacists most frequently encounter in an ambulatory care setting.

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Richard Herrier, Dave Apgar, Robert Boyce, Stephan Foster

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CompTIA Security+ Certification Bundle, Second Edition (Exam SY0-401)

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Fully revised to cover the 2014 CompTIA Security+ objectives, this is a money-saving self-study bundle with bonus study materials

<p>Prepare for CompTIA Security+ Exam SY0-401 with McGraw-Hill Professional--a Platinum-Level CompTIA Authorized Partner offering Authorized CompTIA Approved Quality Content to give you the competitive edge on exam day.</p>

<p>CompTIA Security+ Certification Bundle, Second Edition offers complete coverage of exam SY0-401 and provides a comprehensive self-study program with 1200+ practice exam questions. Pre-assessment tests help you gauge your readiness for the full-length practice exams included in the bundle. For a final overview of key exam topics, you can study the Quick Review Guide.</p>

<p>Total electronic content includes:</p>

 500 practice exam questions

Pre-assessment exam

Test engine that provides full-length practice exams and customized quizzes by chapter

Video clips

Security Audit Checklist

Review Guide

URL Reference List

PDF copies of both books

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Seismic Design of Reinforced Concrete Buildings

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Complete coverage of earthquake-resistant concrete building design

<p>Written by a renowned seismic engineering expert, this authoritative resource discusses the theory and practice for the design and evaluation of earthquakeresisting reinforced concrete buildings. The book addresses the behavior of reinforced concrete materials, components, and systems subjected to routine and extreme loads, with an emphasis on response to earthquake loading.</p>

<p>Design methods, both at a basic level as required by current building codes and at an advanced level needed for special problems such as seismic performance assessment, are described. Data and models useful for analyzing reinforced concrete structures as well as numerous illustrations, tables, and equations are included in this detailed reference.</p>

<p>Seismic Design of Reinforced Concrete Buildings covers:</p>

 Seismic design and performance verification

Steel reinforcement

Concrete

Confined concrete

Axially loaded members

Moment and axial force

Shear in beams, columns, and walls

Development and anchorage

Beam-column connections

Slab-column and slab-wall connections

Seismic design overview

Special moment frames

Special structural walls

Gravity framing

Diaphragms and collectors

Foundations

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Practice Makes Perfect Italian Reading and Comprehension

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Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

Immerse yourself in Italian readings and build your comprehension skills

<p>Using authentic texts from Italian-speaking culture, Practice Makes Perfect: Italian Reading and Comprehension enables you to enhance your vocabulary with new terms and expressions. Each unit features authentic Italian-language material--newspaper and magazine articles, websites, and more--giving you a real taste of how the language is used, as well as insights into the culture.</p>

<p>Word lists and grammar sections specific to the readings support your learning along the way. Like all Practice Makes Perfect workbooks, you will get plenty of practice, practice, practice using your new skills and vocabulary. Whether you are learning on your own or taking an advanced beginning or intermediate Italian class, Practice Makes Perfect: Italian Reading and Comprehension will help you build your confidence in using your new language.</p>

<p>Practice Makes Perfect: Italian Reading and Comprehension helps you:</p>

 Polish your reading and comprehension abilities with numerous exercises

Enrich your Italian vocabulary with hundreds of new words

Learn about the intriguing and influential Italian-speaking culture

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PHR/SPHR Professional in Human Resources Certification Bundle

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A money-saving PHR/SPHR Professional in Human Resources Certification self-study bundle

<p>Covering all six HR functional areas, PHR/SPHR Professional in Human Resources Certification Bundle is a complete self-study package for these challenging exams. PHR/SPHR Professional in Human Resources Certification All-in-One Exam Guide covers all current exam objectives. The pre-assessment tests in PHR/SPHR Professional in Human Resources Certification Practice Exams help you gauge your readiness for the five full-length practice exams included in the bundle. For a final overview of key exam topics, you can study the Quick Review Guide.</p>

Save 12% off manufacturers suggested retail price.

Total electronic content includes: 900+ practice exam questions; Quick Review Guide; supplemental worksheets and exercises

All answer choices, correct and incorrect, are accompanied by detailed explanations

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Dory Willer, William H. Truesdell, Tresha Moreland, Gabriella Parente-Neubert, Joanne Simon-Walters

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McGraw-Hill Education Essential ESL Dictionary

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Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

Learn and understand thousands of new English words

<p>Clear, comprehensive, and easy to use, McGraw-Hill: Essential ESL Dictionary for Learners of English was developed to meet the needs of ESL students like you. Inside you will find more than 9,000 English terms, each with a simple definition so you will understand its meaning and usage. Every entry is accompanied by its phonetic translation, definition, and explanation. You'll find example sentences throughout that show English words in context. Hundreds of illustrations are also used throughout the dictionary, giving you visual reinforcement of word meanings.</p>

<p>INCLUDES:</p>

 9,000+ American and British words, explained in easy-to-understand language

Grammar and usage boxes to aid your understanding of key concepts

A grammar summary that highlights parts of speech, idioms, sentence structures, and more

A special section of illustrations--featuring thematic groups of words including animals, nature, electronics, music, the classroom, and more--to help you remember common terms

A conversation guide that identifies important phrases for everyday situations such as meeting people, asking directions, going shopping, and more



<p>Whether you use it at work, in school, or at home, McGraw-Hill: Essential ESL Dictionary for Learners of English will become your trusted reference as you learn the language and build your English skills.</p>

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500 ACT Science Questions to Know by Test Day

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Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

500 Ways to Achieve Your Highest Score

<p>We want you to succeed on the Science section of the ACT. That's why we've selected these 500 questions to help you study more effectively, use your preparation time wisely, and get your best score. These questions are similar to the ones you'll find on the ACT so you will know what to expect on test day. Each question includes a concise, easy-to-follow explanation in the answer key for your full understanding of the concepts. Whether you have been studying all year or are doing a last-minute review, McGraw-Hill: 500 ACT Science Questions to Know by Test Day will help you achieve the high score you desire.</p>

<p>Sharpen your subject knowledge and build your test-taking confidence with:</p>

 500 ACT science questions

Full explanations for each question in the answer key

A format parallel to that of the ACT exam

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Take Care of Your Customers--or Someone Else Will!
Legendary Service

Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.

Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined.

In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job.

PRAISE FOR LEGENDARY SERVICE:

"Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group

"Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always." -- Mark King, CEO and President, TaylorMade Golf

"Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it." -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules

"Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service." -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV

"Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today!" -- John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo

"Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity." -- Leonardo Inghilleri, coauthor of Exceptional Service, Exceptional Profit

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Ken Blanchard, Victoria Halsey, Kathy Cuff

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Learn the Japanese you need. Gain the language skills you want.

<p>Practice Makes Perfect: Basic Japanese is yourtrusted companion to your Japanese learning experience. Each chapter focuses on key grammar concepts and essential vocabulary, which are accompanied by helpful, clear examples. With these fundamentals under your belt, you will learn to communicate in authentic Japanese--how to meet new people, engage in small talk, make suggestionsand requests, express ideas, and more.</p>

<p>You will, of course, get plenty of practice, practice, practice using your new skills. Whether you are learning on your own or taking a beginning Japanese class, Practice Makes Perfect: Basic Japanese will help you build your confidence in communicating in this complex language.</p>

<p>Practice Makes Perfect: Basic Japanese includes:</p>

Everyday Japanese presented in both Japanese characters(hiragana, katakana, and kanji) and phonetic translation

High-frequency vocabulary

Grammar basics

An introduction to Japanese pronunciation and writingsystems

Hundreds of exercises in a variety of formats for whatever your learning style

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From the award-winning developers of Factory Physicsa powerful leadership guide for breakthrough performance

<p>A comprehensive guide that cuts through the hodgepodge of copycat initiatives, overblown buzzwords, confusing mathematics, and misguided software, Factory Physics for Managers is a breath of fresh air for operations managers and executives.</p>

<p>Written by the leaders and experts behind the bestselling Factory Physics, its a brilliant crash course in the practical science of operations designed to help you:</p>

 Achieve best possible profit, cash flow, and customer service

Attain highest return with existing Lean, Six Sigma, and ERP initiatives

Manage your capacity, inventory, response time, and variability with high predictability

Simplify management of complexity using existing IT systems

Use the fundamentals of science to ensure your operations success

See your company and procedures more clearly

Improve intuition, decision making, and strategy execution



<p>A strategy of imitation is not much of a strategy. Most every company uses the common continuous improvement initiatives. This highly accessible guide addresses but goes beyond other business approaches such as Lean, Six Sigma, and Theory of Constraints by offering a customizable plan that you can apply to any manufacturing-based industry or supply chain.</p>

<p>Youll discover invaluable tools for developing operations strategy and driving execution by using practical science to assess your procedures, target problems, and find solutions. Youll learn essential life lessons from the bestand worstpractices of corporate leaders like Toyota and Boeing. Youll find ingenious new ways to improve your leadership by predictively managing the tradeoffs that every operation faceswhether its more or less inventory or capacity, higher or lower customer service, or more or fewer products.</p>

<p>Using this approach, you can tackle these natural conflicts in business through a practical, comprehensive science of operations.</p>

<p>Factory Physics for Managers makes it easier to choose and execute the best strategy for better productivityand even bigger profits.</p>

<p>Praise for Factory Physics for Managers</p>

<p>Factory Physics for Managers is a proven path to flawless execution and results. Leading vs. following in our industry is predicated on the relentless pursuit of putting order to chaos. Factory Physics science and CSUITE software have given our organization the ability to plan, predict, model, and execute based on explosive growth and rapid-fire, dynamic changes to our business model. In our case, history is not a good predictor of the future, so we need to deploy our resources wisely, and the Factory Physics approach has helped us do just that.<br/>
Larry Doerr, COO, Stratasys</p>

<p>Shows how the science behind Lean initiatives can greatly improve results in terms of productivity and resources.<br/>
Bill Fierle, Vice President and General Manager, TopWorx, Emerson</p>

<p>Brings powerful, accessible science to operations management. The Factory Physics playbook enables me to lead the harnessing of our data more effectively for modeling, planning, control, and feedback. Armed with the concepts, common language, and tools in this book, I can partner with operations leadership to impact the bottom line.<br/>
Jeffrey Korman, CIO, Hu-Friedy Mfg LLC, Chicago</p>

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Edward S. Pound, Jeffrey H. Bell, Mark L. Spearman

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From hurting to healing . . . resistance torecovery . . . struggle to strength . . . This can be your story
When your parents, friends, or partner tell you what you should or should not do to "get better," do you think, "They just don't get it"?

Melissa Groman gets it. As a therapist, she has spent twenty-five years helping young women who binge, starve, and physically harm themselves to heal and recover. In Better Is Not So Far Away, she combines her experience, wisdom, and compassion to help you see beyond your behavior, discover who you really are, and decide to change your life.

You might know that obsession, disordered eating, and self-harm won't ultimately make you feel better--but you haven't been able to stop.

Bridging the gap between what you feel and what you do, Groman explores raw emotional pain with a deep knowledge of the human psyche, including stories of those who have suffered, faced, and conquered self-destructive urges. "A life well-lived means more than just a lessening of symptoms," Groman writes. "It means a true shift in how you think and how you tend to your own feelings and thefeelings of others."

Dealing with family, friendships, emotions, and life itself--as well as food and body issues--can be complex and can get in the way of even wanting to recover.

When you clear away some of the emotional obstacles, it's easier to take practical steps to genuine reliefand healing. This book will help you do just that. It can be the first or next right step toward facing yourgreatest hurts and challenges in a practical, profoundly honest, and self-caring way. A healthy, happy lifemay seem impossible now--but, truly, it is not so far away.

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Learn the Latin you need. Gain the language skills you want.

<p>Practice Makes Perfect: Basic Latin is a trusted companion to your Latin learning experience. In each of the forty-one bite-sized lessons, author Randall Childree explains one or two language concepts and supports them with many clear examples. These lessons are purposely short so you can complete them in twenty minutes or less, and you can go at a pace that works for you. A comprehensive glossary of words frequently found in Latin speeches, poems, histories, and plays is a special feature.</p>

<p>With 164 exercises, you will get plenty of practice, practice, practice using your new skills. Whether you are learning on your own or taking a beginning Latin class, Practice Makes Perfect: Basic Latin will help you build your confidence.</p>

<p>Practice Makes Perfect: Basic Latin will help you master:</p>

 Basic grammar

High-frequency vocabulary

Declensions and conjugations

Numbers

Imperative and subjunctive moods

Irregular verbs

And more

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Incident Response & Computer Forensics, Third Edition

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The definitive guide to incident response--updated for the first time in a decade!

<p>Thoroughly revised to cover the latest and most effective tools and techniques, Incident Response & Computer Forensics, Third Edition arms you with the information you need to get your organization out of trouble when data breaches occur. This practical resource covers the entire lifecycle of incident response, including preparation, data collection, data analysis, and remediation. Real-world case studies reveal the methods behind--and remediation strategies for--today's most insidious attacks.</p>

 Architect an infrastructure that allows for methodical investigation and remediation

Develop leads, identify indicators of compromise, and determine incident scope

Collect and preserve live data

Perform forensic duplication

Analyze data from networks, enterprise services, and applications

Investigate Windows and Mac OS X systems

Perform malware triage

Write detailed incident response reports

Create and implement comprehensive remediation plans

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Jason T. Luttgens, Matthew Pepe, Kevin Mandia

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Principles of Metal Casting, Third Edition

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The definitive metal casting resource--fully updated

<p>Written by prominent industry experts, Principles of Metal Casting, Third Edition, addresses the latest advances in the field such as melting, casting processes, sand systems, alloy development, heat treatment, and processing technologies. New chapters cover solidification modeling, casting defects, and zinc and zinc alloys. Detailed photographs, illustrations, tables, and equations are included throughout. Ideal for students and researchers in metallurgy and foundry science as well as foundry industry professionals, this authoritative guide provides all of the information needed to produce premium-quality castings.</p>

<p>Comprehensive coverage includes:</p>

 Patterns

Casting processes

Solidification of metals and alloys

Gating and risering of castings

Casting process simulation

Aluminum and aluminum alloys

Copper and copper alloys

Magnesium and magnesium alloys

Zinc and zinc alloys

Cast irons

Steel castings

Cleaning and inspection

Casting defects