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Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience

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Put relationship-centered communication at the forefront of care

Today, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build and foster physician-patient relationships.

Studies have shown that good communication between doctors and patients and among all caregivers who interface with patients directly results in better clinical outcomes, reduced costs, greater patient satisfaction, and lower rates of physician burnout.

In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for healthcare leaders and decision-makers to design, develop, and implement communication skills training in their own institutions. Learn how to:

Craft an effective, colleague-supported communication skills program to include veteran physicians, residents, and medical students
Leverage creative program design and data transparency to engage and facilitate staff physicians and advanced care providers
Identify common misperceptions and myths in healthcare communication and respond to them successfully
Cultivate a true sense of empathywith patients and fellow caregivers alikewhile maintaining professionalism

In a field where difficult conversations and stressful relationships are commonplace, clinicians need a structured approach to enable them to deliver the best care possible. Communication the Cleveland Clinic Way is the blueprint for establishing a relationship-centered program that will improve patient experience, reinvigorate doctors passion for their work, and elevate any organization.

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Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.
Master the powerful tools and features of Tableau 9
Deliver meaningful BI visualizations and real-time dashboards to users across your organizationquickly and easily. Written by an experienced author and certified trainer, Tableau 9: The Official Guide offers step-by-step instruction, best practices, examples, and downloadable video tutorials. See how to get up-and-running on Tableau, load data, drag and drop components, add graphics and maps, create complex calculations, and distribute dynamic dashboards and stories. This practical book teaches how to work with Tableau Server, write custom programs, and publish your results to the Web.

Connect to data from different systems, spreadsheets, and databases

Use pre-defined visualizations, sample workbooks, and Show Me

Analyze with graphs, charts, tables, and statistics

Create advanced calculations, including new level of detail expressions

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SSCP Systems Security Certified Practitioner All-in-One Exam Guide, Second Edition

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This fully-updated, integrated self-study system offers complete coverage of the revised 2015 Systems Security Certified Practitioner (SSCP) exam domains

<p>Thoroughly revised for the April 2015 exam update, SSCP Systems Security Certified Practitioner All-in-One Exam Guide, Second Edition enables you to take the exam with complete confidence. To aid in self-study, each chapter includes Exam Tips that highlight key exam information, chapter summaries that reinforce salient points, and end-of-chapter questions that are an accurate reflection of the content and question format of the real exam.</p>

<p>Beyond exam prep, the practical examples and real-world insights offered in this guide make it an ideal on-the-job reference for IT security professionals. You will learn the security concepts, tools, and procedures needed to employ and enforce solid security policies and effectively react to security incidents.</p>

Features 100% coverage of the revised SSCP Common Body of Knowledge (CBK), effective April 2015

Electronic content contains two full-length, customizable practice exams in the Total Tester exam engine

Written by a bestselling IT security certification and training expert

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Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

Learn how to solve physics problems the right way

How to Solve Physics Problems will prepare you for physics exams by focusing on problem-solving. You will learn to solve physics problems naturally and systematically--and in a way that will stick with you. Not only will it help you with your homework, it will give you a clear idea of what you can expect to encounter on exams.
400 physics problems thoroughly illustrated and explained Math review for the right start New chapters on quantum physics; atoms, molecules, and solids; and nuclear physics

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Dosage Calculations and Basic Math for Nurses Demystified, Second Edition

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The Demystified way to master dosage calculations and related basic math

Written by a graduate nurse instructor and bestselling author, Dosage Calculations and Basic Math for Nurses Demystified, Second Edition covers medication orders and medication labels and explains how to calculate doses using the formula method and the ratio-proportion method. Readers will get details on I.V. calculations, pediatric doses, and enteral tube feeding. The book also covers dosage calculations for commonly prescribed drugs, including Heparin and dopamine. Hundreds of examples make it easy to understand the material, and NCLEX-style practice questions help reinforce learning.

Dosage Calculations and Basic Math for Nurses Demystified is made more valuable by a concise review of basic math skills essential for daily practice, including equations, percentages, proportions, decimals, and fractions. Simple enough for a beginner, but challenging enough for an advanced student, Dosage Calculations and Basic Math for Nurses Demystified is the fun, fast, and effective way to learn this vital nursing skill.
Includes coverage of I.V. therapy Measurements in SI units for international appeal A time-saving approach to performing better on an exam or at work

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Atlas of Emergency Medicine, 4th Edition

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The most complete and trusted visual compendium of emergency medicineextensively updated with more than 1500 full-color illustrations.

Now in its fourth edition, The Atlas of Emergency Medicine remains the best guide to visual diagnosis of acute medical problems encountered in emergency practice. Packed with more than 1500 images, 500 new to this edition, it is the most comprehensive source of high quality emergency medicine images available, and enhanced with clear clinical information on medical emergencies.

Organized by organ-system/special populations/general issues and then by problem, The Atlas of Emergency Medicine is your look quick, act fast reference designed to help assess, diagnose, and treat patients efficiently. It covers basic and subtle diagnosis of a broad spectrum of typical and atypical conditions.

The books format is ideally suited to visual learning. One to four images per topic show you exactly what to look for. Accompanying the images is succinct need-to-know information for each clinical problem, including management options and clinical pearls. All treatment and diagnostic testing information and guidelines are fully updated.

NEW to this edition is the inclusion of more than 50 video clips that highlight key visual topics in emergency medicine.

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Kevin J. Knoop, Lawrence B. Stack, Alan B. Storrow, R. Jason Thurman

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McGraw-Hill Education Preparation for the GED Test 2nd Edition

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Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

This new edition of the bestselling GED practice/review guide is now bigger and better than ever!

Covering all four test subject areasReasoning Through Language Arts (RLA), Social Studies, Science, and Mathematical ReasoningMcGraw-Hill Preparation for the GED Test gives you intensive review and practice in all subject areas of the exam. Pretests for each test section help you identify strengths and weaknesses before starting your study. Learning objectives are based on the Common Core State Standards, just like the real exam.
Full-length practice tests with complete answer explanations are modeled on the actual exam Filled with exercises for reinforcing new skills and quizzes for measuring progress

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Innovative ways parents can nurture their child's development even before birth

Most expectant parents can't wait to get to know the mysterious little person who will be arriving. Now parents can find out what's really going on in there and start nurturing their baby's development during pregnancy with the help of From First Kicks to First Steps.

Beautifully written by a pioneering pediatrician, this groundbreaking book focuses on the transition between pregnancy and the first year to help parents give their baby the very best start in life. Dr. Alan Greene answers such common parental concerns as:
Do babies dream before birth? What can parents do during pregnancy to help their babies later in life? Can babies become better sleepers even before they're born? Does taking fluoride help or hurt? And much more!

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What Millennials Want from Work: How to Maximize Engagement in Todays Workforce

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The most comprehensive, in-depth look at Millennials to dateessential for managers, HR professionals, and global business leaders seeking to align long-term organizational goals with the realities of the new workforce

Millennials have been burdened with a reputation as spoiled, lazy, and entitled, but the reality behind the stereotype is far richer and more complex. Who are Millennials and what do they really want?

Based on fieldwork and survey data from global research on more than 25,000 Millennials and 29,000 older workers in 22 countries, this book paints a comprehensive, scientifically accurate picture of what really motivates Millennials around the world. Learn how to get the most from Millennials by:

Improving workplace flexibilitybecause Millennials dont separate life and work
Providing adequate support and feedbackbecause Millennials like to learn and grow
Coaching, not micromanagingbecause Millennials value autonomy
Designing competitive salary structuresbecause Millennials know whats up
Providing opportunities to contribute to societybecause Millennials care about doing good

Millennials want a satisfying job that pays well, coworkers they like and trust, advancement opportunities, and the occasional pat on the back. Who doesnt want those things?

This essential book explains who Millennials really are, and offers practical advice to help those who manage, lead, and work with Millennials to improve teamwork, increase productivity, strengthen organizational culture, and build a robust talent pipeline.

Jennifer J. Deal is a senior research scientist at the Center for Creative Leadership and an affiliated research scientist at the Center for Effective Organizations at the University of Southern California.

Alec Levenson is a senior research scientist at the Center for Effective Organizations at the Marshall School of Business at the University of Southern California.

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Design state-of-the-art charge pumps

<p>Charge Pump IC Design delivers an advanced systematic approach to charge pump circuit designfrom building blocks to final pump. The book describes how to achieve high power efficiency and low supply noise. Negative feedback control, compensation, and stability are discussed and real-world design examples with schematics are included. The proven techniques presented in this practical, cutting-edge guide will help you to provide the efficient power conversion needed for todays portable electronic devices.</p>

<p>Comprehensive coverage includes:</p>

Regulators and power converters

Charge pump design specifications and design metrics

Single stage charge pump

Multi-stage charge pump

Charge pump clock driver

Charge pump stability analysis

Charge pump design, regulation, and control by examples

Charge pump applications

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McGraw-Hill's 500 AP Physics 1 Questions to Know by Test Day

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500 Ways to Achieve Your Highest Score on the AP Physics 1 exam with this straightforward, easy-to-follow study guideupdated for all the latest exam changes

From Kinematics and Dynamics to DC Circuits and Electrostatics, there is a lot of subject matter to know if you want to succeed on your AP Physics 1 exam. Thats why weve selected these 500 AP-style questions and answers that cover all topics found on this exam. The targeted questions will prepare you for what youll see on test day, help you study more effectively, and use your review time wisely to achieve your best score.

Each question includes a concise, easy-to-follow explanation in the answer key. You can use these questions to supplement your overall AP Physics 1 preparation or run them all shortly before the test. Either way, 5 Steps to a 5 500 AP Physics 1 Questions, 2ed will get you closer to achieving the score you want on your AP Physics 1 exam.

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Creative Strategy Generation: Using Passion and Creativity to Compose Business Strategies That Inspire Action and Growth

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A unique, inspiring guide to building business strategy from the president of Sequent Learning Network

A key element of a successful business strategy is originality, which can only be fueled by creativity and intuition. Many business leaders are taught to develop strategies by analyzing case study after case study of other companies already implemented strategies, and using those studies as a framework for developing their own strategic plans. However, in order to develop truly great strategies, business leaders must learn to tap into their own creative process and develop actionable strategies based on their intuition and instincts.

Creative Strategy Generation is a step-by-step guide to creating truly original and successful business strategies by tapping into ones own creative potential. Modeled on Sequent Learning Networks popular strategy building consultation program, the book uses compelling stories and examples drawn from music composition to show you how to produce your own strategic masterpieces.

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Accurately interpret cardiovascular images for fast, effective emergency management

<p>This unique combination atlas and text is a concise guide to acute care cardiovascular image interpretation for the diagnosis and management of emergency conditions.</p>

<p>Each condition or disorder is described in a consistently designed, well-illustrated section. Concise, bulleted text details clinical highlights, emergency department treatment and disposition, and clinical pearls and pitfalls. Created for use at the point of care, Atlas of Cardiovascular Emergencies is enhanced by more than 400 images, many in full color.</p>

<p>Atlas of Cardiovascular Emergencies is logically divided into nine chapters:</p>

Anatomy

Electrocardiography: Normal Heart, Ischemic and Chronic Vascular Disease

Principles of Cardiovascular Imaging

Devices

Arrhythmias

Vascular Disease

Cardiomyopathies

Pediatric Cardiology

Procedures

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Save money and get total official GRE test preparation with this 3-book bundle from the test maker at ETS!

<p>About the Books<br/>
In this Official GRE Super Power Pack you get the key information and practice you need to do your best on the GREdirect from the test maker! For less than you would pay separately, the bundle packages The Official Guide to the GRE revised General Test, including real GRE tests, with two books of real GRE questions, all specially created for GRE takers by Educational Testing Service.</p>

<p>The bundle gives you four complete, real GRE tests plus a wealth of real GRE practice questions, self-study resources and test-taking strategies to use in your GRE test preparation. The Official Guide to the GRErevised General Test delivers four complete real GRE teststwo in the book and two downloadable to your computer. It also offers in-depth descriptions of every question type, with valuable question-answering tips. Official GRE Verbal Reasoning Practice Questions and Official GRE Quantitative Reasoning Practice Questions provide intensive practice with real GRE test questions.</p>

<p>Only ETS can show you exactly what to expect on the test. So for in-depth GRE test preparation and intensive practice at a money-saving price, this bundle is your best choice!</p>

<p>Features<br/>
The Official GRE Super Power Pack offers:</p>

significant savings over purchasing each book separately

4 complete, real GRE tests  2 in the book and 2 downloadable to your computer - for a simulated computer-delivered test experience

600+ real practice exam questions, many with detailed answer explanations

The test makers own tips for answering each question type

Sample Analytical Writing essay responses with actual raters comments

Everything you need to know about the test, direct from the test maker



<p>Educational Testing Service (ETS) (Princeton, NJ) is a private, nonprofit organization devoted to educational measurement and research, primarily through testing. Founded as a nonprofit in 1947, ETS develops, administers, and scores more than 50 million tests annuallyincluding the TOEFL and TOEICTM tests, the GRE tests, and The Praxis SeriesTM assessmentsin more than 180 countries, at more than 9,000 locations worldwide.</p>

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Dialogues on the New Education (Works by Zhu Yongxin on Education Series)

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The most important task of education is to teach children to be kind, to have a dream, and to possess the ability to learn. --Zhu Yongxin

One of todays leading education thinkers, Zhu Yongxin possesses a rare clarity about the purpose of education. Dialogues on the New Education is a collection of interviews with Professor Zhu on a wide array of important education issues.

These are truly dialogues. The interviewers are either highly qualified journalists or education experts. The result is more dynamic and informative than anything a typical question/answer format could provide. Dialogues on the New Education provides a level of insight into the subject you will find nowhere else. The 55 interviews in this book cover such topics as:
The Educational Ideals of an Official and Scholar Being a Teacher as a Life-Long Identity The Foundational Ideas of the New Education Experiment Moral Education During Times of Social Transition The Importance of Education Research Promoting Humanism and a Reading-Focused Society The Critical Role of Parents in a Childs Education Why Education Policymakers Should Listen to the Public
Education should cultivate not only innovative talents and scientists but also applied skilled workers, Yongxin writes. But whats more critical is to turn our students into qualified citizens.

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Confidently diagnose and treat common pregnancy complications with this unique algorithmic approach

Maternal Medicine is point-of-care reference designed to help you effectively treat conditions that often coexist with pregnancy. Focusing primarily on diagnosis and management with the goal of limiting complications early, the chapters focus on specific conditions rather than organ systems.

This practical guide is designed to impart important relevant information that enables you to deliver patient care based on recommendations provided by experts in each field and grounded in the latest clinical evidence (when available).

The authors have carefully selected topics that reflect conditions most often encountered in clinical practice. Coverage of each topic includes antepartum, intra-partum, and post-partum management, enabling you to deliver complete, uninterrupted patient care. You will find all the data you need in one convenient reference, including tables, tips, medication dosages, contraindications, lab values, diagnostic criteria, management algorithms, and levels of evidence.

Luis D. Pacheco, MD is Associate Professor, Departments of Obstetrics and Gynecology and Anesthesiology, Divisions of Maternal-Fetal Medicine and Surgical Critical Care, Director of Project # Obstetrical Patient Safety, and Director of Residency Education Program in Surgical Intensive Care Unit, University of Texas Medical Branch, Galveston, Texas.

George R. Saade, MD is Jennie Sealy Smith Distinguished Chair, Professor of ObGyn and Cell Biology, Chief of Obstetrics and Maternal-Fetal Medicine, and Director of Perinatal Research Division, University of Texas Medical Branch, Galveston, Texas.

Gary D.V. Hankins, MD is Professor and Chairman, Garland D. Anderson, MD Distinguished University Chair in Maternal-Fetal Medicine, University of Texas Medical Branch, Galveston, Texas.

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George R. Saade, Luis Diego Pacheco, Gary D. V. Hankins

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Up-to-the-minute data on more than 1,400 of the most commonly prescribed medications--with an emphasis on patient safety and nursing implications

<p>UPDATED ANNUALLY</p>

Includes branded, generic, and over-the-countermedications

Organized alphabetically by generic drug name

Provides the details you need on:Mechanisms of action

Common usage and dosage

Side effects

Drug interactions

Nursing implications

New drugs

Patient education

More than 150 new drugs and herbs

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Judith A. Barberio, Susan Underwood, Claudia Beck

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The New IT: How Technology Leaders are Enabling Business Strategy in the Digital Age

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Introducing a Powerful New Business Model for Todays IT

Blogger, speaker, software executive, and bestselling author Jill Dyche has been thinking about leadership a lot lately. Having consulted with business and IT executives with Fortune 500 companies for most of her career, she has heard a common refrain: What should we do about shadow IT? Shes decided to address the answer head-on.

With the onslaught of cloud solutions, consumerization of technology, and increasingly tech-savvy business people, its time for a manifesto for leaders who recognizeand are nervous aboutthe demands of the digital age. Whether youre an executive, department head, or IT manager, The New IT provides an action-ready blueprint for building and strengthening the role of IT in your companyand prescribing ITs future. Learn how to:
ASSESS your current and future IT profile ALIGN your IT organization with business priorities MAP technology delivery plans according to business priiorities ORGANIZE IT according to your companys culture and strengths REDEFINE innovation and talent management practices BUILD a stronger and enduring role for IT as a business partner
By using field-tested techniques to align your IT department with your corporate objectives, you can leverage the power of technology across the entire company. The New IT provides a set of tactical and experienced-based frameworks to help you and your colleagues conceive a new roadmap. It also includes real-world case studies and best practices from successful, technology-enabled companies such as Toyota, Merck, Brooks Brothers, Union Bank, and many others. Youll hear from major industry pioneers, IT thought leaders, and other change agents who are leading the way in this new frontier. And youll learn how to bring your business and IT together in a way that is truly transformative.

The new IT is more than computing power. It balances strategy and delivery. Its interactive and inclusive. Its as omnipresent as the smart phone and just as revolutionary. It equips you with the tools you need to succeed in reframing the IT conversation and propelling your business forward.

Praise for The New IT

Jill has penned a de Toquevillean map of the digital world. Should be a required text for every business leader in the country.
Thornton May, futurist and author of The New Know

Enterprise IT has reached an inflection point in how services are delivered and consumed, requiring our profession to undertake a transformation of our own. Jill Dyche describes well the challenges we face, how to assess them, and how to take action to complete the journey toward modern enterprise IT.
Kimberly Stevenson, Vice President and Chief Information Officer, Intel

Conversational, intuitive, and intelligent, this book goes right to the heart of governance (control), innovation (change), identity (authority), relevance (alignment), and influence (strategy). Its a timely book that should be read by executives across organizations.
Peter Marx, Chief Innovation and Technology Officer, City of Los Angeles

A highly readable, entertaining book that will help CIOs and their executive partners address the ongoing challenge of converting IT from a strategic liability to a strategic asset.
Peter Weill and Jeanne Ross, MIT Center for Information Research and authors of IT Governance

Everywhere I go I hear complaints about the old IT. Jill Dyche's book provides a comprehensive roadmap to changing IT to suit our analytical, consumer-driven, bring-your-own-device times!
Thomas H. Davenport, Distinguished Professor, Babson College, and author of Competing on Analytics and Big Data @ Work

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Handbook of Electric Power Calculations, Fourth Edition

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Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

Fully revised to include calculations needed for the latest technologies, this essential tool for electrical engineers and technicians provides the step-by-step procedures required to solve a wide array of electric power problems.

<p>The new edition of the Handbook of Electric Power Calculations is updated to address significant new calculation problems and the technological developments that have occurred since publication of the Third Edition of the book in 2000. This fully revised resource provides electric power engineers and technicians with a complete problem-solving package that makes it easy to find and use the right calculation.</p>

<p>The book covers the entire spectrum of electrical engineering, including: batteries; cogeneration; electric energy economics; generation; instrumentation; lighting design; motors and generators; networks; transmission. Each section contains a clear statement of the problem, the step-by-step calculation procedure, graphs and illustrations to clarify the problem, and SI and USCS equivalents.</p>

Brand-new chapter on three-phase reactive power in alternating-current (AC) transmission systems

NEWnow includes relevant industry standards (NEMA, IEEE, etc.) listed at the end of each section

Provides practical, ready-to-use calculations with a minimum of emphasis on theory

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The Ultimate Spanish Review and Practice, 3rd Ed.

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Better than ever! The bestselling intermediate-level workbook has been expanded into a comprehensive, dynamic digital/print study tool

Founded on the principle that strong grammar skills are necessary for foreign language mastery, The Ultimate Spanish Review and Practice explains and illustrates important grammar concepts with lively sentence examples, and it provides 400 engaging exercises that are contextualized, with scene-setting instructions in Spanish.

This new, premium edition replaces the old CD-ROM with an array of digital content in the Ultimate App (iOS, Android, desktop) that accompanies the book:
Pre-test for identifying existing strengths and weaknesses More than 120 multiple choice and drag-and-drop exercises for extended review Post-test for assessing progress Flashcards for all vocabulary lists, with progress-tracking Extensive audio exercises to test listening comprehension Record/Replay function to comparing pronunciation to that of native speakers