Product List
GET /services/catalog/products?format=api&page=77979
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At fi rst, the mainreason was cost reduction, but todays organizations have to do offshoreoutsourcingfor other reasons as well. However outsourcing is no simpletask and practical guidance based on extensive experience can be hardto find.A number of companies have invested heavily in continually refining theiroutsourcing skills to achieve best practice. This book takes their valuableexperience and expertise and now makes it available to a much largeraudience.Whats more, this Best Practice is so important that it has been developedinto courseware and training dedicated to those who need to makeoutsourcing work. The PON (Platform Outsourcing Netherlands) providescourses on the Basics of Sourcing for their members, and this bookrepresents the most important aspects of these. The course trainers are allexperts from organizations connected to PON and their detailed coursenotes and skills have all contributed to this unique title.This ground-breaking text is also suitable as a manual for college studentsin their third year,specially students in Informatics, Management Science,Law and Human Resource Management. A passing knowledge of ITILand/or ISO/IEC 20000 is helpful to readers.", "author": "Guus Delen", "slug": "it-outsourcing-an-introduction-51278-9789087536183-guus-delen", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/9789087536183.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "51278", "product_url": "/app/ecom/book/51278/it-outsourcing-an-introduction-51278-9789087536183-guus-delen", "bisac_codes": [ "EDU029000", "9632" ], "items_count": null, "identifiers": { "ISBN13": "9789087534929", "EISBN13": "9789087536183", "EISBN10": "9087536186" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010018286280" } } } }, { "type": "Product", "id": "00010000051277", "attributes": { "name": "IT Service-portfoliomanagement: Maximaliseer de waarde van IT", "subtitle": "", "description": "Voor trainers is er gratis extra materiaal bij dit boek beschikbaar. Dit is te vinden onder het tabblad Training Material. Log in met uw trainersaccount om het materiaal te raadplegen. IT levert pas waarde en is pas waardevol, wanneer het wordt gebruikt. Dat gebeurt in de operatie waar de gebruiker de transacties met zijn applicatie kan uitvoeren, rekeningen kan versturen; voorraden bijhouden; financiele verslagen maken en dergelijke. De waarde zit in het feit dat het met IT-systemen sneller of nauwkeuriger gaat dan met de hand; dat meer klanten kunnen worden bediend; of dat het resultaat kwalitatief beter is. Het managen van de waarde van IT begint daarom bij de operatie...IT Service-portfoliomanagement (IT SPM) stelt de operatie centraal en heeft als doel de waarde van IT te maximaliseren of anders gezegd alles uit IT te halen wat er inzit. Portfoliomanagement van (financiele) producten heeft zijn nut al lang bewezen. In dit boek kiezen de auteurs voor eenzelfde benadering maar dan met een portfolio aan IT-diensten.Opzet van IT SPM is het behalen van een maximaal integraal resultaat door zichtbaar te maken wat er geleverd wordt en daar waar het nog beter kan wijzigingen in het portfolio door te voeren. Dat kan door elke kans te grijpen om slimmer te werken, simpeler, met minder, meer te bereiken, met de juiste snelheid en flexibiliteit en vanzelfsprekend ook nog eens tegen de laagste kosten en conform interne en externe regelgeving en is het eerste boek dat de best practices op het gebied van IT Service-portfoliomanagement beschrijft. Er wordt ook uitgebreid ingegaan op het Service-lifecyclemanagement en op gereedschappen en werkwijzen ten behoeve van het IT Service-portfoliomanagement.De tekst bevat veel praktijkvoorbeelden en is gebaseerd op de jarenlange ervaring van de auteurs. Bovendien is de inhoud gereviewed door een groot aantal experts op het gebied van IT-(service)management en business management.", "author": "Han Verniers, Wim Teunissen", "slug": "it-service-portfoliomanagement-maximaliseer-de-waarde-van-it-51277-9789087536459-han-verniers-wim-teunissen", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/9789087536459.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "51277", "product_url": "/app/ecom/book/51277/it-service-portfoliomanagement-maximaliseer-de-waarde-van-it-51277-9789087536459-han-verniers-wim-teunissen", "bisac_codes": [ "EDU029000", "9632" ], "items_count": null, "identifiers": { "ISBN13": "9789087536442", "EISBN13": "9789087536459", "EISBN10": "9087536453" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010018286363" } } } }, { "type": "Product", "id": "00010000051276", "attributes": { "name": "IT Financial Management", "subtitle": "", "description": "It is now accepted that IT functions are a fundamental part of the competitive business model. Instead of simply offering services IT must create value for the business. This practical title describes the strong financial skills that IT managers must have in order to support:\n\nOperations: Finance departments rely heavily on IT managers being able to identify, track and measure costs sometimes at a very granular level \n\nBudgeting: the very technical nature of IT operations means that budgeting can be more complex than many other areas\n\nProject Delivery: large technical project deliveries means that costs can be correspondingly complex to account for\n\nBusiness Modeling; pricing models rely heavily on IT managers skills and accuracy. Where one service supports many commercial offerings a strong model is needed to apportion costs appropriately \n\nInvestment and business cases: a sound understanding of the financial contribution the IT assets make to the overall business is critical to gain support for ongoing investment \n\nThis outstanding title covers the main financial concepts that managers need to be familiar with in order for IT to take its proper senior place as a contributor to the business. It assumes a basic level of financial understanding and builds on the techniques required almost daily; therefore it is overwhelmingly practical and based on real world scenarios. Not only are the techniques fully described but issues such as \nroles, \nimplementation, \ndaily management and even \ntooling \nare detailed.", "author": "Maxime Sottini", "slug": "it-financial-management-51276-9789087535278-maxime-sottini", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/9789087535278.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "51276", "product_url": "/app/ecom/book/51276/it-financial-management-51276-9789087535278-maxime-sottini", "bisac_codes": [ "EDU029000", "9632" ], "items_count": null, "identifiers": { "ISBN13": "9789087537654", "ISBN10": "9087535279", "EISBN13": "9789087535278", "EISBN10": "9087535279" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010015181044" } } } }, { "type": "Product", "id": "00010000051275", "attributes": { "name": "eSourcing Capability Model for Client Organizations &acirc;&#128;&#147; eSCM-CL", "subtitle": "", "description": "The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their capability to foster the development of more effective relationships and to better manage these relationships. This title helps readers successfully implement a full range of client-organization tasks, ranging from developing the organization's sourcing strategy, planning for sourcing and service provider selection, initiating an agreement with service providers, managing service delivery, and completing the agreement.\n\nThe eSCM-CL has been designed to complement existing quality models and sourcing frameworks so that clients can capitalize on their previous improvement efforts and meet mandated requirements. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement.\nDeveloped by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP® (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.", "author": "Bill Hefley, Ethel A. Loesche", "slug": "esourcing-capability-model-for-client-organizations-ampacircamp128amp147-escm-cl-51275-9789087535605-bill-hefley-ethel-a-loesche", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/9789087535605.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "51275", "product_url": "/app/ecom/book/51275/esourcing-capability-model-for-client-organizations-ampacircamp128amp147-escm-cl-51275-9789087535605-bill-hefley-ethel-a-loesche", "bisac_codes": [ "EDU029000", "9632" ], "items_count": null, "identifiers": { "ISBN13": "9789087535599", "ISBN10": "9087535600", "EISBN13": "9789087535605", "EISBN10": "9087535600" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010014929057" } } } }, { "type": "Product", "id": "00010000051274", "attributes": { "name": "Outsourcing Professional Body of Knowledge - OPBOK Version 9", "subtitle": "", "description": "For trainers free additional material of this book is available. This can be found under the \"Training Material\" tab. Log in with your trainer account to access the material.Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the worlds economies and organizations increasingly turn to partners, often through outsourcing, to help them: \tbetter leverage what they are best at \tgain greater flexibility and reach, and \tdrive down their overall business costs and risks. This substantial title is the official version of the Outsourcing Professional Body of Knowledge by IAOP (International Association of Outsourcing Professionals), in short: OPBOK. This is the official publication of OPBOK Version 9. It identifies the best practices of outsourcing professionals around the globe and presents the reader with a complete and practical guide to this emerging, complex discipline. It gives readers full guidance on the critical make or break factors in any outsourcing program:\tgovernance and defining a strategic approach to Outsourcing;\tidentifying and communicating business requirements;\tselecting and qualifying providers;\tgaining internal buy-In, creating project teams and\tvalue assessment (value for money and return on investment).This authoritative title provides an invaluable resource for any outsourcing professional: the best practice guidance is complemented by practical checklists and templates. Readers can therefore apply rigorous disciplines to ensure internal and external requirements are fully considered and implemented at each stage of the process.It will become a key desktop resource for successful outsourcing professionals who achieve corporate and personal goals in this field.", "author": "IAOP, Jane Chittenden", "slug": "outsourcing-professional-body-of-knowledge-opbok-version-9-51274-9789087537845-jane-chittenden", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/9789087537845.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "51274", "product_url": "/app/ecom/book/51274/outsourcing-professional-body-of-knowledge-opbok-version-9-51274-9789087537845-jane-chittenden", "bisac_codes": [ "EDU029000", "9632" ], "items_count": null, "identifiers": { "ISBN13": "9789087536138", "ISBN10": "9087537840", "EISBN13": "9789087537845", "EISBN10": "9087537840" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010014928406" } } } }, { "type": "Product", "id": "00010000051271", "attributes": { "name": "Carmen", "subtitle": "", "description": "CARMEN is an 1845 novella by French author Prosper Merimee. 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Merimee tells the story as if it had really happened to him on his trip to Spain in 1830.", "author": "Prosper Mérimée", "slug": "carmen-51271-9781479403356-prosper-merimee", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/9781479403356.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "51271", "product_url": "/app/ecom/book/51271/carmen-51271-9781479403356-prosper-merimee", "bisac_codes": [ "FIC014000" ], "items_count": null, "identifiers": { "ISBN13": "9781479403356", "ISBN10": "1479403350", "EISBN13": "9781479403356", "EISBN10": "1479403350" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010015136483" } } } }, { "type": "Product", "id": "00010000051266", "attributes": { "name": "MDpocket MRG: Fort Sam Houston Physician Assistant Edition - 2014", "subtitle": "", "description": "Customized MDpocket medical reference for physician assistants at Fort Sam Houston, Texas. Specifically designed to incorporate day-to-day medical information in a compact pocket reference while working in any hospital or clinic. This book combines multiple areas of medicine, pediatrics, surgery, and much more.\n\nContents:\n2014-2015 Academic Calendar\nComplete history and physical with descriptors to help you write a great H and Ps\nPhone numbers page to add your numbers\nMini mental status exam\nDermatome Map\nGlasgow Coma Scale\nHow to write an Admission Orders\nExamples of preoperative, operative, and postoperative notes\nExamples of a general SOAP note, peds note, neurological note, procedure note, etc.\nCommonly used replacement fluids\nElectrolyte replacement\nImmunization schedules for all ages -2104\nEKG interpretation\nLab values\nSutures and Laceration guidelines\nChest Anatomy and CXR interpretation\nConversion factors for common units\nRulers in centimeters and inches\nMicrobiology classification and antibiotic treatments\nHTN, Lipids, Diabetic, Heart Failure treatment guidelines\nNewborn reflexes and weights with APGARs\nACLS guidelines\nNotes page\n", "author": "MDpocket", "slug": "mdpocket-mrg-fort-sam-houston-physician-assistant-edition-2014-51266-none-mdpocket", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/Fort_Sam_2014_E_Book_Cover.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "51266", "product_url": "/app/ecom/book/51266/mdpocket-mrg-fort-sam-houston-physician-assistant-edition-2014-51266-none-mdpocket", "bisac_codes": [], "items_count": null, "identifiers": {}, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010000062462" } } } }, { "type": "Product", "id": "00010000051246", "attributes": { "name": "Knitting Pleats", "subtitle": "Stunning Garments and Accessories", "description": "Learn to apply a time-honored design element to knitwear to create fascinating garments that are wonderfully unique. Knitting enthusiasts will love the range and inventiveness of these captivating designs.Use genuine pleats--not simply ribbing--to create decorative effects or to shape garmentsPlace pleats horizontally, vertically, or diagonally; make them full length, sectional, or slightly irregularChoose from 17 fashionable projects, including gorgeous sweaters and wraps, plus a beret, vest, hat, collar, and bags", "author": "Olga Pobedinskaya", "slug": "knitting-pleats-51246-9781604684933-olga-pobedinskaya", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/9781604684933.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "51246", "product_url": "/app/ecom/book/51246/knitting-pleats-51246-9781604684933-olga-pobedinskaya", "bisac_codes": [ "CRA015000", "CRA022000" ], "items_count": null, "identifiers": { "ISBN13": "9781604680423", "ISBN10": "1604684933", "EISBN13": "9781604684933", "EISBN10": "1604684933" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010015181782" } } } }, { "type": "Product", "id": "00010000051245", "attributes": { "name": "Pincushion Appeal", "subtitle": "Patterns for Pincushions to Make You Smile", "description": "From the creative minds behind Just Another Button Company, this book features unique and irresistible pincushion patterns. Find step-by-step instructions and lots of inspiration at a terrific value.Choose from eight wonderfully whimsical pincushions and create a handmade work of art that has lasting charmLearn clever ways to embellish using buttons, felted wool, embroidery floss, yarn, and other craft materialsEnjoy artistic projects that are quick, easy to create, and great for gifts", "author": "Cecile McPeak, Rachel Martin", "slug": "pincushion-appeal-51245-9781604683622-cecile-mcpeak-rachel-martin", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/9781604683622.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "51245", "product_url": "/app/ecom/book/51245/pincushion-appeal-51245-9781604683622-cecile-mcpeak-rachel-martin", "bisac_codes": [ "CRA035000", "CRA022000" ], "items_count": null, "identifiers": { "ISBN13": "9781604683615", "ISBN10": "1604683627", "EISBN13": "9781604683622", "EISBN10": "1604683627" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010015291257" } } } }, { "type": "Product", "id": "00010000051244", "attributes": { "name": "Saturday Style", "subtitle": "Casual Knits for Weekend Wear", "description": "Here's a fun collection of weekend wearables! Featuring easy construction, this assortment includes simple design elements for added style. Whether you want a cool and breezy tee or some warm and cozy pullovers and cardigans, you'll find just the pattern for this Saturday!Enjoy patterns with no elaborate finishing, whether knit from the bottom up, the top down, or side to sideChoose from 16 projects in a variety of yarn styles and gaugesGet a casual weekend look that's stylish and practical enough for workday wear", "author": "Doreen L. Marquart", "slug": "saturday-style-51244-9781604685077-doreen-l-marquart", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/9781604685077.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "51244", "product_url": "/app/ecom/book/51244/saturday-style-51244-9781604685077-doreen-l-marquart", "bisac_codes": [ "CRA015000", "CRA022000" ], "items_count": null, "identifiers": { "ISBN13": "9781564779182", "ISBN10": "1604685077", "EISBN13": "9781604685077", "EISBN10": "1604685077" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010015086700" } } } }, { "type": "Product", "id": "00010000051243", "attributes": { "name": "Silk Knits", "subtitle": "20 Designs in Fabulous Fibers", "description": "Luxurious, sumptuous, soft, and supple--indulge in the amazing textures and colors of silk and silk-blend yarns. Learn the ins and outs of knitting with these versatile fibers; then knit 20 projects that range from romantic elegance to chunky chic. Even confident beginners can knit these gorgeous designs! Spoil yourself with silk.", "author": "Elaine Eskesen", "slug": "silk-knits-51243-9781604685084-elaine-eskesen", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/9781604685084.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "51243", "product_url": "/app/ecom/book/51243/silk-knits-51243-9781604685084-elaine-eskesen", "bisac_codes": [ "CRA015000", "CRA022000" ], "items_count": null, "identifiers": { "ISBN13": "9781564776907", "ISBN10": "1604685085", "EISBN13": "9781604685084", "EISBN10": "1604685085" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010015125727" } } } }, { "type": "Product", "id": "00010000051240", "attributes": { "name": "Kitty Knits", "subtitle": "Projects for Cats and Their People", "description": "It's the first knitting book entirely devoted to the funny, furry felines in our lives! Discover creative ways to knit up practical projects for kitties to love and cat-themed designs for owners to enjoy. Just like a cat batting at a ball of yarn, it's the perfect playful match.Over 20 projects feature items for cats, their people, and their homes--along with adorable photos of cats with their knitted treasuresChoose from toys, beds, mats, and more for cats, plus feline-inspired sweaters, hats, pillows, and bags for cat- loving knittersFind projects for a variety of styles and skill levels, from felted designs to Fair Isle patterns", "author": "Donna Druchunas", "slug": "kitty-knits-51240-9781604684964-donna-druchunas", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/9781604684964.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "51240", "product_url": "/app/ecom/book/51240/kitty-knits-51240-9781604684964-donna-druchunas", "bisac_codes": [ "CRA015000", "CRA022000" ], "items_count": null, "identifiers": { "ISBN13": "9781564778383", "ISBN10": "1604684968", "EISBN13": "9781604684964", "EISBN10": "1604684968" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010015031786" } } } }, { "type": "Product", "id": "00010000051238", "attributes": { "name": "The Optimist", "subtitle": "Poems", "description": "<p>In Joshua Mehigans award-winning poetry, one encounters a lucid, resolute vision driven by an amazing facility with the metrical line. Most of the poems in The Optimist unapologetically employ traditional poetic technique, and, in each of these, Mehigan stretches the fabric of living language over a framework of regular meter to produce a compelling sonic counterpoint.<br>The Optimist stares at contemporary darkness visible, a darkly lit tableau that erases the boundary between the world and the perceiving self. Whether narrative or lyric, dramatic or satirical, Mehigans poems explore death, desire, and change with a mixture of reason and compassion.<br>In choosing The Optimist for the Hollis Summers Poetry Prize, final judge James Cummins, wrote:<br>The world is given its due in these poems, but its due is the subjective voice making objective reality into the reality of art. To do this Mehigan accesses a tradition of voicesthe echoes in The Optimist are, to name a few, of Frost, Robinson, Kees, and Justice; and more in terms of point of view, Bishop and Jarrellto form with great integrity his own. 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