Product List
GET /services/catalog/products?format=api&page=72304
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To become meaningful they need to be processed and analysed and it is the patterns that emerge from this that provide the information that is needed for decision-making. The book is arranged in four themes. It starts by considering the value of information in organisations and by assessing how effectively the information is used in a management role. It then goes on to look at different options for presenting figures so that trends become clearer and patterns simpler to spot. As well as making data easier to interpret, the techniques the book presents are valuable communication tools that will help the reader use information more effectively with others. The last two themes then provide a toolkit of techniques that you can use to investigate situations and help solve problems. These include statistical and operational techniques as well as computer tools. Like any toolkit, the key to using it properly lies in knowing not only what each tool does but when to use it. 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Gabay's Copywriting Compendium contains a wealth of inspiring tips, ideas and descriptions to aid the writing process, such as advice on spelling and grammar, examples of rhyming words, suggested euphemisms, and odd facts.", "author": "Jonathan Gabay", "slug": "gabays-copywriters-compendium-447714-9781136401374-jonathan-gabay", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/cover_image/9781136401374.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "447714", "product_url": "/app/ecom/book/447714/gabays-copywriters-compendium-447714-9781136401374-jonathan-gabay", "bisac_codes": [ "BUS000000", "BUS043000" ], "items_count": null, "identifiers": { "ISBN13": "9780750683203", "ISBN10": "750683201", "EISBN13": "9781136401374", "EISBN10": "1136401377" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010013393688" } } } }, { "type": "Product", "id": "00010000447712", "attributes": { "name": "Introducing Management", "subtitle": "", "description": "Now fully revised and in its third edition, this comprehensive best-selling text, Introducing Management: A Development Guide, explains the principles and practice of management and is ideal for both new and existing managers to assist them in their role. 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The concept of agile information systems has gained strength over the last 3 years, coming into the MIS world from manufacturing, where agile manufacturing systems has been an important concept for several years now. The idea of agility is powerful: with competition so fierce today and the speed of business so fast, a companys ability to move with their customers and support constant changing business needs is more important than ever. Agile information systems: have the ability to add, remove, modify, or extend functionalities with minimal penalties in terms of time, cost, and effort have the ability to process information in a flexible manner have the ability to accommodate and adjust to the changing needs of the end-users.This is the first book to bring together academic experts, researchers, and practitioners to discuss how companies can create and deploy agile information systems. Contributors are well-regarded academics known to be on the cutting-edge of their fields.The Editor, Kevin Desouza, has organized the chapters under three categories: discussion of the concept of agile information systems (i.e. defining agile information management, its attributes, antecedents, consequences, etc.) discussion of information systems within the context of agility (i.e., descriptions of agile information systems and their attributes, how to build agile information systems, etc.) discussion of organizational management issues in the context of agile information systems (i.e., how to prepare the organization for agile information systems, management of agile information systems for improved organizational performance, etc.)", "author": "Kevin Desouza", "slug": "agile-information-systems-447711-9781136430497-kevin-desouza", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/cover_image/9781136430497.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "447711", "product_url": "/app/ecom/book/447711/agile-information-systems-447711-9781136430497-kevin-desouza", "bisac_codes": [ "BUS000000", "BUS083000" ], "items_count": null, "identifiers": { "ISBN13": "9780750682350", "ISBN10": "750682353", "EISBN13": "9781136430497", "EISBN10": "1136430490" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010013393676" } } } }, { "type": "Product", "id": "00010000447710", "attributes": { "name": "Coaching to Solutions", "subtitle": "", "description": "The book provides a tool kit for managers tasked with raising performance and sustaining motivation. 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The book presents the principles of solution focussed thinking in a language that is readily understandable by managers, and shows how those principles can be applied to a range of issues which managers may find themselves facing as willing or enforced coaches. 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Concepts such as: emotional intelligence behaviour modification role modelling dimensions of procedure and conviviality expectancy theory socio-cultural concepts of (service) community customer service as dynamic 'object' in activity theory Zen mindfulness all form the basis of training design in different contexts. Some trainers are dealing with new employees in fast food environments, others are retraining engineers in customer service provision as part of a strategic marketing initiative. This book enables the trainer to review the context for training and select the most appropriate approach to take. The training design is thus carefully thought through for maximum impact on the audience. Professionalism in customer service training is essential for the growth of many industries. This complex and challenging task is assisted by these perspectives, recommendations and case studies.", "author": "Merilynn Van Der Wagen", "slug": "customer-service-intelligence-447705-9781136412363-merilynn-van-der-wagen", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/cover_image/9781136412363.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "447705", "product_url": "/app/ecom/book/447705/customer-service-intelligence-447705-9781136412363-merilynn-van-der-wagen", "bisac_codes": [ "BUS000000", "BUS041000" ], "items_count": null, "identifiers": { "ISBN13": "9780750681902", "ISBN10": "075068190X", "EISBN13": "9781136412363", "EISBN10": "1136412360" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010013331208" } } } }, { "type": "Product", "id": "00010000447704", "attributes": { "name": "Leading Global Projects", "subtitle": "", "description": "This book is a must-read for anyone responsible for projects and initiatives that span functional and geographical divides. Authors Moran and Youngdahl bring extensive experience and learning from industry practice to present a clear and straightforward treatment of the leadership skills and knowledge required to lead projects that are global in nature. They have written the first book of its kind to address the three essential skills of global project leaders - strategic project management, project leadership, and cross-cultural leadership. The authors argue that global project leadership is an essential skill in our project-based world and that we are all either intentional or accidental project leaders. Intentional project leaders pursue formal project management education and even certification whereas accidental project leaders find themselves leading global project and initiatives as a result of a special assignment or promotion. Moran and Youndahl have found that the vast majority of global projects leaders fall into the accidental category and have written the book to be accessible to those who have not necessarily pursued formal project management education. Experienced intentional project managers can skip the single chapter on project management fundamentals to move to the more advanced chapters addressing topics such as influencing without formal authority across functional and geographical boundaries and leading global projects at the edge of crisis. The only book that combines themes of strategic project management, project leadership and cross-cultural leadership Rich with examples and stories to illustrate key skills and knowledge required to lead global projects", "author": "William Youngdahl, Robert T. 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This book brings together the most cogent themes for an introduction to e-business and constitutes a valuable contribution to formalising common themes for teaching the subject in higher education. It brings together theoretical perspectives based on academic research and the application of e-business strategies. These concepts are further explored in the six case studies that follow the set chapters. This new textbook integrates the main themes to provide a complete picture of the key elements relevant to an introductory text in e-business. To fully appreciate the e-business environment it is necessary to understand the links between the different disciplines that come together to form", "author": "Colin Combe", "slug": "introduction-to-e-business-447702-9781136392900-colin-combe", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/9781136392900.png", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "447702", "product_url": "/app/ecom/book/447702/introduction-to-e-business-447702-9781136392900-colin-combe", "bisac_codes": [ "BUS000000", "BUS083000" ], "items_count": null, "identifiers": { "ISBN13": "9780750667319", "ISBN10": "750667311", "EISBN13": "9781136392900", "EISBN10": "1136392904" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010013393652" } } } }, { "type": "Product", "id": "00010000447701", "attributes": { "name": "Beginning AutoCAD 2006", "subtitle": "", "description": "Beginning AutoCAD 2006 is a course based on learning and practising the essentials of 2D drawing using AutoCAD. Bob McFarlanes hands-on approach is uniquely suited to independent learning and use on courses. The focus on 2D drawing in one book ensures the reader gets a thorough grounding in the subject, with a greater depth of coverage than tends to be available from general introductions to AutoCAD. As a result, this book provides a true, step-by-step, detailed exploration of the AutoCAD functions required at each stage of producing a 2D drawing an approach often not found in the many software reference guides available.The emphasis on learning through doing makes this book ideal for anyone involved in engineering, construction or architecture where the focus is on productivity and practical skills. The author has also matched the coverage to the requirements of City and Guilds, Edexcel (BTEC) and SQA syllabuses.New features in AutoCAD 2006 are covered in this book including: DYN (dynamic input showing coordinate position and lengths an important new feature of the latest AutoCAD software), as well as new commands in the Modify and Dimension tool set. The result is a useful refresher course for anyone using AutoCAD at this level, and those upgrading to the new software release. 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This text addresses IB from a purely multinational perspective. International Business is examined from the USA angle, going on to address IB issues from other countries perspectives, what we call the Reverse Perspective.The authors interview business executives and politicians from a number of countries including the USA, Canada, Mexico, Brazil, Colombia, Argentina, India, Hong Kong, Taiwan, China, Japan, South Korea, Germany, Italy, and Russia. 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