Product List
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Titles in the series: * Business Environment * Change Management * Development for High Performance * Effective Communications * Financial Management * Information and Knowledge Management * Leadership and Management in Organisations * Leading Teams * Making Sense of Data and Information * Managing Markets and Customers * Managing for Results * Managing Health, Safety and Working Environment * Managing Legal and Ethical Principles * Managing Yourself * Positive Working Relationships * Project Management * Quality and Operations Management * Reaching Your Goals Through Innovation * Recruitment and Selection * Reputation Management The series fuses key theories and concepts with applied activities to help managers examine how they work in practice. The books are created with individuals in mind. They are designed to help you improve your management skills. Management Extra can also be used in conjunction with management programmes of study aligned to standards. Each of the books has case studies, self assessments and activities all underpinned by knowledge and understanding of the frameworks and techniques required to improve performance. Management Extra provides managers and trainers with a handbook for action and development. \"You found it what a find! A practical resource packed with all the relevant theory and suggested activities to support your professional development. An essential resource to have at your fingertips, jump in and enjoy.\"--Russell Jeans, Learning and Development Manager, ntl \"All the essential concepts are here, presented in an easily digestible format with lots of up to date case studies and references but, most importantly, with plenty of thought provoking activities and self-diagnostic exercises to make the learning personal and transferable.\"--Peter Manning, Head of Training & Development, News International Newspapers Ltd", "author": "Elearn", "slug": "managing-yourself-revised-edition-447786-9781136381003-elearn", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/cover_image/9781136381003.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "447786", "product_url": "/app/ecom/book/447786/managing-yourself-revised-edition-447786-9781136381003-elearn", "bisac_codes": [ "BUS000000", "BUS030000" ], "items_count": null, "identifiers": { "ISBN13": "9780080557458", "ISBN10": "80557457", "EISBN13": "9781136381003", "EISBN10": "1136381007" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010013393885" } } } }, { "type": "Product", "id": "00010000447785", "attributes": { "name": "Global Tourism", "subtitle": "", "description": "Pressure on national and local governments to rapidly develop their tourism potential to meet demand and produce benefits, makes it more essential than ever to plan carefully and consider the human and environmental impacts of tourism development. That is why, as Secretary-General of the World Tourism Organization, I am pleased to see the serious analysis of the problems and prospects of the tourism sector as presented in this third edition.-- Francesco Frangialli, Secretary-General, World Tourism OrganizationNow in its third edition, Global Tourism draws on the insight of thirty-nine contributors to chronicle and foresee the effects of tourism on contemporary society. Contributors provide interdisciplinary, international perspectives on the critical questions, problems, and opportunities facing the tourism industry. Invaluable to academics and professionals alike, Global Tourism offers a comprehensive exploration of the key issues in tourism. Authors draw on their individual insights to assess and critique contemporary tourism and take a view of the future. Fully revised and re-developed, new chapters examine: * The future of tourism * Difference in travel characteristics of significant travel segments * Sustainability standards in the global economy * Crisis management in tourist destinations * Tourism and social identities * Tourism, mobility, and global communities CONTRIBUTORS INCLUDE: Brian Archer (University of Surrey), Gurhan Aktas (T.C. Dokuz Eylul University), Bill Bramwell (Sheffield Hallam University), Peter M Burns (University of Brighton), Nancy E. Chesworth (Mount St. Vincent University), Tim Coles (University of Exeter), Chris Cooper (The University of Queensland), Graham M.S. Dann (University of Luton), Thomas Lea Davidson (Davidson-Peterson Associates, Inc.), Sara Dolnicar (University of Wollongong), David Timothy Duval (University of Otago), Larry Dwyer (University of New South Wales), Xavier Font (Leeds Metropolitan University), Alan Fyall (Bournemouth University), Brian Garrod (University of Wales, Aberystwyth), Donald Getz (University of Calgary), Alison Gill (Simon Fraser University), Frank Go (Erasmus University), Ebru Gunlu (T.C. Dokuz Eylul University), Michael Hall (University of Otago), Simon Hudson (University of Calgary), Donald Macleod (University of Glasgow), David Mercer (RMIT University), Graham Miller (University of Surrey), Michael Morgan (Bournemouth University), Peter Murphy (La Trobe University), Philip Pearce (James Cook University), Stanley C. Plog (Plog Research and SPC Group), Garry Price (La Trobe University), Linda K. Richter (Kansas State University), Lisa Ruhanen (University of Queensland), Chris Ryan (University of Waikato), Gordon D. Taylor (Tourism Canada, retired)), William F. Theobald (Purdue University), Seldjan Timur (University of Calgary), Birgit Trauer (University of Queensland), Stephen Wanhill (Bournemouth University), Peter W. Williams (Simon Fraser University)", "author": "William F. 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Brickwork Level 2 has been adapted from John Hodges classic Brickwork for Apprentices - the established textbook on brickwork for generations of bricklayers. Now in full colour, this new book has been tailored to match Level 2 of both the Construction Alliance Awards Diplomas in Bricklaying and the Trowel Occupations NVQs. Written by Malcolm Thorpe, who acted as a CITB adviser and was involved in the draughting of the Intermediate Construction Award syllabus (bricklaying route), Brickwork Level 2 matches the latest industry-based requirements and technical developments in the field, including recent changes to the Building Regulations. This text will remain an essential reference for qualified bricklayers and other professionals working in the construction industry, as well as NVQ students wishing to embark on a career in bricklaying.", "author": "J. C. Hodge, Malcolm Thorpe", "slug": "brickwork-level-2-447783-9781136443725-malcolm-thorpe-j-c-hodge", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/cover_image/9781136443725.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "447783", "product_url": "/app/ecom/book/447783/brickwork-level-2-447783-9781136443725-malcolm-thorpe-j-c-hodge", "bisac_codes": [ "TEC005000", "TEC005020" ], "items_count": null, "identifiers": { "ISBN13": "9781856177658", "ISBN10": "1856177653", "EISBN13": "9781136443725", "EISBN10": "113644372X" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010013393877" } } } }, { "type": "Product", "id": "00010000447780", "attributes": { "name": "Introduction to AutoCAD 2010", "subtitle": "", "description": "Alf Yarwood provides a practical, structured course of work matched to the latest release of AutoCAD. After introducing first principles and the creation of 2D technical drawings, he goes on to demonstrate the construction of 3D solid drawings, surface model drawings and rendering. All the new features of the 2010 software release are taken into account and the increasing emphasis on 3D solid modelling in the software is reflected in the book. The 2D chapters are also suitable for those learning how to use AutoCAD LT 2010.Suitable for all new users of AutoCAD, this book is particularly applicable to vocational and introductory level undergraduate courses in engineering and construction. Further Education students in the UK will find this an ideal textbook to cater for the City & Guilds 4353 and 2303 qualifications and the relevant CAD units of BTEC National and BTEC Higher National Engineering and Construction schemes from Edexcel. Many Foundation Degrees also contain CAD modules for which this book can be of use.Readers will also be able to visit a free companion website at http://books.elsevier.com/companions/9781856178686, where they will find worked solutions and AutoCAD drawing files of stages and results for the exercises in the book, as well as further exercises and multiple-choice questions with answers.", "author": "Alf Yarwood", "slug": "introduction-to-autocad-2010-447780-9781136438684-alf-yarwood", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/9781136438684.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "447780", "product_url": "/app/ecom/book/447780/introduction-to-autocad-2010-447780-9781136438684-alf-yarwood", "bisac_codes": [ "COM007000", "TEC006000" ], "items_count": null, "identifiers": { "ISBN13": "9781856178686", "ISBN10": "1856178684", "EISBN13": "9781136438684", "EISBN10": "1136438688" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010013393868" } } } }, { "type": "Product", "id": "00010000447772", "attributes": { "name": "Management Teams", "subtitle": "", "description": " Benefit from Belbins own experience of putting the Team Roles method into practice Succinct and practical information to enable managers to make a real difference in the workplace Real-life case studies show how to apply the theory in practice Meredith Belbins unique and widely-read work on teams has become part of everyday language for organizations around the world. For every manager, getting the most from their team is paramount in achieving superior results. Belbins vital area of management research supersedes the usual preoccupations with qualifications and experience, considering instead the Team Role behaviours which shape everyday interactions in teams. Management Teams: Why they succeed or fail is an account of the experimental study of management teams at Henley Management College from which Belbins unique Team Role theory developed. Now in its third edition the original theory has been fully updated and rewritten in parts by the author, with chapter summaries and updated illustrations. This is the original book by Meredith Belbin, offering the only authoritative explanation of how Belbins world-famous Team Role language came into being. Download and print a free, full-page summary of Team Roles with their icons, descriptions, strengths and allowable weaknesses from http://www.belbin.com/books/books.htm R. Meredith Belbin was formerly Chairman of the Industrial Training Research Unit. A founder Member of Belbin Associates, he is also Visiting Professor and Honorary Fellow of Henley Management College. Related Title Belbin: Team Roles at Work, 2e, ISBN: 978-1-85617-800-6", "author": "R Meredith Belbin", "slug": "management-teams-447772-9781136437847-r-meredith-belbin", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/cover_image/9781136437847.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "447772", "product_url": "/app/ecom/book/447772/management-teams-447772-9781136437847-r-meredith-belbin", "bisac_codes": [ "BUS000000", "BUS030000" ], "items_count": null, "identifiers": { "ISBN13": "9781856178075", "ISBN10": "1856178072", "EISBN13": "9781136437847", "EISBN10": "1136437843" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010013393841" } } } }, { "type": "Product", "id": "00010000447771", "attributes": { "name": "Architect's Drawings", "subtitle": "", "description": "The sketch is a window into the architects mind. As creative designers, architects are interested in how other architects, particularly successful ones, think through the use of drawings to approach their work. Historically designers have sought inspiration for their own work through an insight into the minds and workings of people they often regard as geniuses. This collection of sketches aims to provide this insight. Here for the first time, a wide range of world famous architects' sketches from the Renaissance to the present day can be seen in a single volume. The sketches have been selected to represent the concepts or philosophies of the key movements in architecture in order to develop an overall picture of the role of the sketch in the development of architecture. The book illustrates the work of designers as diverse as Andrea Palladio, Erich Mendelsohn, Sir Edwin Lutyens, Gianlorenzo Bernini, Le Corbusier, Michelangelo, Alvar Aalto, Sir John Soane, Francesco Borromini, Walter Gropius, and contemporary architects Tadao Ando, Zaha Hadid and Frank Gehry to name but a few. Each chronologically placed sketch is accompanied by text providing details about the architects life, a look at the sketch in context, and the connection to specific buildings where appropriate. Style, media and meaning are also discussed, developing an explanation of the architects thinking and intentions. As creative designers themselves, architects are interested in how other architects, particularly successful ones, think and draw and approach their work. Historically designers have sought inspiration for their own work through an insight into the minds and workings of people they often regard as geniuses. This collection of sketches aims to provide this insight.Listed chronologically each sketch will be accompanied by a text which provides: A short synopsis/history of the architect's life; a look at the sketch in this context; the connection to a specific building (where appropriate); techniques of the sketch: style and media; meaning - what the sketch shows about the architect's thinking and intentions followed by a select bibliography for each section.", "author": "Kendra Schank Smith", "slug": "architects-drawings-447771-9781136429583-kendra-schank-smith", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/cover_image/9781136429583.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "447771", "product_url": "/app/ecom/book/447771/architects-drawings-447771-9781136429583-kendra-schank-smith", "bisac_codes": [ "ARC004000", "ARC000000" ], "items_count": null, "identifiers": { "ISBN13": "9780750657198", "ISBN10": "750657197", "EISBN13": "9781136429583", "EISBN10": "1136429581" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010013393834" } } } }, { "type": "Product", "id": "00010000447770", "attributes": { "name": "Quality and Operations Management Revised Edition", "subtitle": "", "description": "Management Extra brings all the best management thinking together in one package. The series fuses key ideas with applied activities to help managers examine and improve how they work in practice. Management Extra is an exciting, new approach to management development. The books provide the basis for self-paced learning at level 4/5. The flexible learning structure allows busy participants to study at their own convenience, minimising time away from the job. The programme allows trainers to quickly plan and deliver high quality, business-led courses. Trainers can select materials to meet the needs of their delegates, clients, and budget. Each book is divided into themes of ideal length for delivering in a training session. Each theme has a range of activities for delegates to complete, putting the training into context and relating it to their own situation and business. The books lively style will stimulate further interest in the subjects covered. Guides for further reading and valuable web references provide a lead-in to further research. Management Extra is based on the NVQ framework to ease the creation of Diploma, Post Graduate Diploma or NVQ programmes for managers. It is accredited with all leading awarding bodies.", "author": "Elearn", "slug": "quality-and-operations-management-revised-edition-447770-9781136370502-elearn", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/cover_image/9781136370502.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "447770", "product_url": "/app/ecom/book/447770/quality-and-operations-management-revised-edition-447770-9781136370502-elearn", "bisac_codes": [ "BUS000000", "BUS066000" ], "items_count": null, "identifiers": { "ISBN13": "9780080552361", "ISBN10": "80552366", "EISBN13": "9781136370502", "EISBN10": "1136370501" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010013393832" } } } }, { "type": "Product", "id": "00010000447769", "attributes": { "name": "Microelectronics - Systems and Devices", "subtitle": "", "description": "This is a completely new textbook written to be fully in line with the new BTEC Higher National unit from Edexcel, the 2000 specification Advanced GNVQ unit, BTEC NII and NIII, and A-Level modules. The resulting breadth of coverage makes Microelectronics - Systems and Devices an excellent international student text.The book takes a student-centred approach towards microelectronics, with Test Your Knowledge features to check understanding, and numerous Activities suitable for practicals, homeworks and other assignments. Key facts, formulae and definitions are highlighted to aid revision, and theory is backed up by numerous examples throughout the book. Each chapter ends with a set of problems, which include exam-style questions and multiple-choice questions, with numerical and multi-choice answers provided in the back of the book. In addition, a number of Assignments appear through the book for which answers are provided in a separate lecturer's supplement (free to adopters). The Assignments are ideal for tests or revision homeworks. As well as matching the latest syllabuses, this book covers the latest devices in use in colleges: the 80C31 and PIC families. The material is suitably flexible to provide a core text for colleges using other chips such as the 8051, the 8086/Pentium family and 'classics' such as the Z80 and 6502.Owen Bishop's talent for introducing the world of electronics has long been a proven fact with his Beginner's Guide to Electronics, Understand Electronics and a range of popular circuit construction guides chosen by thousands of students, lecturers and electronics enthusiasts. He is also well known for his college texts such as Understand Technical Mathematics.", "author": "Owen Bishop", "slug": "microelectronics-systems-and-devices-447769-9781136377921-owen-bishop", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/cover_image/9781136377921.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "447769", "product_url": "/app/ecom/book/447769/microelectronics-systems-and-devices-447769-9781136377921-owen-bishop", "bisac_codes": [ "TEC007000", "TEC008070" ], "items_count": null, "identifiers": { "ISBN13": "9780750647236", "ISBN10": "075064723X", "EISBN13": "9781136377921", "EISBN10": "1136377921" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010013483542" } } } }, { "type": "Product", "id": "00010000447768", "attributes": { "name": "Culinary Taste", "subtitle": "", "description": "Culinary Taste: Consumer Behaviour in the International Restaurant Sector looks at the factors that influence our culinary tastes and dining behaviour, illustrating how they can translate into successful business in industry.With a foreword from Prue Leith, restaurateur, author, teacher, and prolific cookery writer and novelist, and a list of well-known and respected international contributors from the UK, France, Australia and Hong Kong, this text discusses the issues involved from a multitude of angles.", "author": "Prue Leith, Donald Sloan", "slug": "culinary-taste-447768-9781136412646-donald-sloan-prue-leith", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/9781136412646.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "447768", "product_url": "/app/ecom/book/447768/culinary-taste-447768-9781136412646-donald-sloan-prue-leith", "bisac_codes": [ "BUS081000" ], "items_count": null, "identifiers": { "ISBN13": "9780750657679", "ISBN10": "750657677", "EISBN13": "9781136412646", "EISBN10": "1136412646" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010013393830" } } } }, { "type": "Product", "id": "00010000447763", "attributes": { "name": "Recruitment and Selection Revised Edition", "subtitle": "", "description": "Stuck for ideas, inspiration or just want to work differently? Management Extra brings all the best management thinking together in one package. The books are practical and well structured to provide an in depth treatment of these management topics. Titles in the series: * Business Environment * Change Management * Development for High Performance * Effective Communications * Financial Management * Information and Knowledge Management * Leadership and Management in Organisations * Leading Teams * Making Sense of Data and Information * Managing Markets and Customers * Managing for Results * Managing Health, Safety and Working Environment * Managing Legal and Ethical Principles * Managing Yourself * Positive Working Relationships * Project Management * Quality and Operations Management * Reaching Your Goals Through Innovation * Recruitment and Selection * Reputation Management The series fuses key theories and concepts with applied activities to help managers examine how they work in practice. The books are created with individuals in mind. They are designed to help you improve your management skills. Management Extra can also be used in conjunction with management programmes of study aligned to standards. Each of the books has case studies, self assessments and activities all underpinned by knowledge and understanding of the frameworks and techniques required to improve performance. Management Extra provides managers and trainers with a handbook for action and development. \"You found it what a find! A practical resource packed with all the relevant theory and suggested activities to support your professional development. An essential resource to have at your fingertips, jump in and enjoy.\"--Russell Jeans, Learning and Development Manager, ntl \"All the essential concepts are here, presented in an easily digestible format with lots of up to date case studies and references but, most importantly, with plenty of thought provoking activities and self-diagnostic exercises to make the learning personal and transferable.\"--Peter Manning, Head of Training & Development, News International Newspapers Ltd", "author": "Elearn", "slug": "recruitment-and-selection-revised-edition-447763-9781136369315-elearn", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/cover_image/9781136369315.jpg", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "447763", "product_url": "/app/ecom/book/447763/recruitment-and-selection-revised-edition-447763-9781136369315-elearn", "bisac_codes": [ "BUS000000", "BUS030000" ], "items_count": null, "identifiers": { "ISBN13": "9780080557434", "ISBN10": "80557430", "EISBN13": "9781136369315", "EISBN10": "1136369317" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010013331223" } } } }, { "type": "Product", "id": "00010000447761", "attributes": { "name": "Managing Corporate Reputation and Risk", "subtitle": "", "description": "With the collapse of high-profile companies such as Enron and Tyco, worldwide anti-globalization protests, and recent revelations of questionable behavior by financial groups and auditors, corporate behavior has become the highest priority topic for businesspeople, investors, politicians and the public. Yet despite the critical importance of maintaining public and shareholder trust, most corporations make very little formal effort to actively manage the activities that can put their reputation, share price, and customer base at risk. Most corporations officially embrace the concept of Corporate Social Responsibility; but giving money away to local communities or worthy causes will not prevent an ethical disaster. The problem is not social irresponsibility; the problem is a lack of knowledge about what is taking place in the company or at its subcontractor sites. What companies need to be thinking about is not a theoretical construct around Corporate Social Responsibility, or how they can spin public opinion by charitable actions. They need to be thinking about how they can create a practical knowledge and risk management framework in their company that allows them to avoid costly and reputation-damaging behavior in the first place.Ultimately, this comes down to knowledge management. Whether violations of human rights, employment law, or environmental standards - or simply accounting shenanigans - invariably the reason that these activities are not anticipated and avoided is simply that executives and board members do not realize what is happening in the organization, and what the likely implications of actions will be. And the larger the organization, the more extensive that lack of knowledge. The good news is that developing a strategic approach to corporate integrity is neither exceptionally expensive nor particularly difficult. The problem is that companies that are already using sophisticated information technology and knowledge management tools for gathering internal and external information have focused those systems and practices almost exclusively on operational issues and increasing productivity. But these same knowledge management techniques - built around emerging ethical guidelines being developed by international standards groups - can be used by companies to create an effective global policy for building and maintaining corporate integrity. This means applying knowledge management techniques in three important areas:* First, they need to mobilize key employee knowledge and the vast amount of information available on potentially sensitive issues in a way that allows key decision-makers to \"sense and respond\" quickly and correctly to developing risks. * Second, it means creating objective, scenario-based guidelines for ethical behavior, communicating those guidelines using knowledge management techniques among key organizational leaders, and providing a workable system of incentives for managers to surface potentially dangerous issues. * Third, companies need to adopt emerging guidelines such as AA1000 that provide for ethical procedures and performance indicators that enable companies to audit and monitor their own behavior, and also to provide shareholders and the buying public with an objective report on the company's ethical performance. Much like ISO 9000, Six Sigma and other performance and productivity and practice standards of the 1990s, these new global ethics standards will inevitably become a baseline by which investors and customers judge a company's potential for future growth and stability. High marks on auditable ethical performance set against these guidelines will become an important way for companies to differentiate themselves from their competition in the future. Developing a workable program for corporate ethics will be one of the most important issues of this decade, and will be \"the next big thing\" for large organizations. A drive toward standardized reporting of corporate ethics practices was coming anyway; the recent public corporate disasters will only encourage corporate executive teams to scramble to demonstrate to customers and shareholders that their organization takes these issues seriously.This book, therefore, will be a primer for business people and business students worldwide who will shortly be tasked with devising or participating in those types of corporate integrity initiatives, and will explain how knowledge management is indispensable as a tool for helping corporations to manage their risk and integrity policies. 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