Product List
GET /services/catalog/products?format=api&page=70550
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James Harrington</p>\n\n<p>How would you like to streamline your operations, lower your costs, improve your quality, and increase your profitsall at the same time?</p>\n\n<p>Its not an impossible dream. Its the next evolutionary breakthrough in process improvement that goes beyond Process Reengineering, TRIZ, Six Sigma, and Lean to deliver actual, quantifiable results. And now its yours.</p>\n\n<p>Streamlined Process Improvement (SPI) is the powerful new program developed by H. James Harrington. After 40 years of improving processes for IBM, Ernst & Young, the Chinese government, and many other private and governmental organizations, Harrington has become the go-to leader in the field. His revolutionary guide shows you how to:</p>\n\n Discover the latest process toolsto make faster, more dramatic improvements using the revolutionary PASIC improvement methodology\n\nUse walk-through questionnaires and checkliststo streamline your job, resulting in optimum value to your stakeholders\n\nUse the newest methodologiesincluding simulation modeling, risk analysis, Five Ss, Process Innovation, Information Technology, Lean, and Six Sigmato take your business to the next level\n\nIncrease innovationto drive growth and profits for many years to come\n\n\n\n<p>Harringtons groundbreaking system is organized and explained step by step to help you achieve maximum results with a minimum of stress. His simple PASIC approach shows you how to Plan, Analyze, Streamline, Implement, and Continuously Improve throughout the entire process.</p>\n\n<p>He walks you through the basics of how to analyze each process, how to decide which to focus on first, and how to prepare for organizational change. Youll be surprised by just how quickly you can make things run more efficiently and effectively.</p>\n\n<p>With Harringtons proven techniques, you can sell your products and services at a lower price, satisfy your customers, make work more enjoyable for your employees, and still earn greater profits than your competitors.</p>\n\n<p>This powerful process guide is the definitive handbook for operations managers, quality consultants, Six Sigma practitioners, knowledge workers, and Lean thinkers for a new generation.</p>", "author": "H. James Harrington", "slug": "streamlined-process-improvement-584452-9780071770965-h-james-harrington", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/cover_image/9780071770965.png", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "584452", "product_url": "/app/ecom/book/584452/streamlined-process-improvement-584452-9780071770965-h-james-harrington", "bisac_codes": [ "0071" ], "items_count": null, "identifiers": { "ISBN13": "9780071768634", "EISBN13": "9780071770965", "EISBN10": "0071770968" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010021761946" } } } }, { "type": "Product", "id": "00010000584451", "attributes": { "name": "The Big Silver Book of Russian Verbs, 2nd Edition", "subtitle": "", "description": "<p>Become a Russian verb virtuoso!</p>\n\nThe Big Silver Book of Russian Verbs is the most comprehensive resource available for learning and mastering Russian verbs. Designed for beginning through advanced learners, this indispensable guide will help you conjugate verbs with ease, enabling you to communicate in Russian confidently.<p>Inside you will find:</p>\n\n555 fully conjugated verbs, listed alphabetically\n\nCurrent idioms and expressions for each verb\n\nThe Top 50 verbs, with many examples of their usage in context\n\nMore than 4,200 verbs cross-referenced to conjugation models\n\nA handy guide to deciphering irregular verb forms", "author": "Jack Franke", "slug": "the-big-silver-book-of-russian-verbs-2nd-edition-584451-9780071768955-jack-franke", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/9780071768955.png", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "584451", "product_url": "/app/ecom/book/584451/the-big-silver-book-of-russian-verbs-2nd-edition-584451-9780071768955-jack-franke", "bisac_codes": [ "FOR021000", "0222" ], "items_count": null, "identifiers": { "ISBN13": "9780071768948", "EISBN13": "9780071768955", "EISBN10": "0071768955" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010021761031" } } } }, { "type": "Product", "id": "00010000584450", "attributes": { "name": "Perfect Phrases for Healthcare Professionals: Hundreds of Ready-to-Use Phrases", "subtitle": "", "description": "<p>THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME</p>\n\n<p>In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations.</p>\n\n<p>Perfect PhrasesTM for Healthcare Professionals has hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides the most effective language to help you:</p>\n\n Respond to patients concerns empathetically and professionally\n\nResolve confl icts with colleagues and staff members\n\nBreak bad news with clarity and sensitivity\n\nDeal with suspected child abuse or other illegal activity\n\nDisclose medical errors with honesty and tact", "author": "Masashi Rotte, Bernard Lopez", "slug": "perfect-phrases-for-healthcare-professionals-hundreds-of-ready-to-use-phrases-584450-9780071773454-masashi-rotte-bernard-lopez", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/cover_image/9780071773454.png", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "584450", "product_url": "/app/ecom/book/584450/perfect-phrases-for-healthcare-professionals-hundreds-of-ready-to-use-phrases-584450-9780071773454-masashi-rotte-bernard-lopez", "bisac_codes": [ "BUS007000", "0071" ], "items_count": null, "identifiers": { "ISBN13": "9780071768337", "EISBN13": "9780071773454", "EISBN10": "0071773452" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010021762112" } } } }, { "type": "Product", "id": "00010000584449", "attributes": { "name": "The Essentials of Financial Analysis", "subtitle": "", "description": "<p>Its easier than you think to understand the financial reports you face every day . . .</p>\n\n<p>If your job focus is on managing employees and overseeing corporate affairs, financial analysis may sound like a foreign language to you. But, in todays competitive business environment, it is crucial that managers and business executives have a firm grasp of financial analysis. The Essentials of Financial Analysis simplifies an often difficult-to-understand topic so stakeholders ranging from employees to executives to investors can understand and discuss an organizations financial workings.</p>\n\n<p>The Essentials of Financial Analysis delivers practical, in-depth coverage on the key components of financial reporting, budgeting, and analysis to help you better relate to the numbers behind the business issues you face every day. By the time you turn the final page of this book, you will be able to command confident discussions on performance, investment, and other financial situations with members of your finance team and senior management.</p>\n\n<p>This hands-on book helps you make better business decisions by showing you how to structure financial analysis, as well as:</p>\n\n Contribute to an organizations success and guide others companywide to make better financial decisions\n\nReduce cost of capital and hurdle rates by selecting the financial markets, intermediaries, and instruments that work best for your companys financing needs\n\nIncrease shareholder value by pursuing growth through capital investment, new products, mergers and acquisitions, joint ventures, and other strategies\n\n\n\n<p>Your career success and the prosperity of your company depends on your ability to understand and act upon basic financial principles. 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Competition is fierce, and those who master the social media space are the ones who come out on top. There is greater urgency than ever before to establish a vibrant social media programand it all starts with a key strategist who can best organize and leverage all of the organizations resources to cut through the bureaucracy and get real-time results.</p>\n\n<p>This is where The Social Media Strategist comes in. Before tackling specific social media programs, you first have to get your own organizationand everyone in iton board with making social media a business strategy priority.</p>\n\n<p>Christopher Barger, the award-winning former social media director at General Motors and IBMs former blogger-in-chief, describes all the challenges particular to getting a comprehensive social media program off the ground in a large firm. The Social Media Strategist teaches you how to:</p>\n\n Manage internal office politics, from your legal team to the policy makers to the human resource department\n\nPresent new ideas to lawyers and executives in a compelling, convincing way\n\nTeach your employees the guidelines and protocols theyll need to represent your company\n\nTurn your organization into a true media outlet, publishing content that is generated by in-house employees and is truly engaging to an outside audience\n\n\n\n<p>Telling a company from the outside what it should do is one thing, writes Barger. Actually making it happen from the inside is quite another. Here, he takes the bold step of starting where all successful endeavors begin: by planning well, by putting all the moving parts in the right place, by constructing a solid foundation.</p>\n\n<p>Consult The Social Media Strategist and build the best-suited social media infrastructure for your company. Then, and only then, can you begin to raise your profile, connect with customers, and increase your profits using the most powerful new business tool.</p>", "author": "Christopher Barger", "slug": "the-social-media-strategist-build-a-successful-program-from-the-inside-out-584448-9780071768559-christopher-barger", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/9780071768559.png", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "584448", "product_url": "/app/ecom/book/584448/the-social-media-strategist-build-a-successful-program-from-the-inside-out-584448-9780071768559-christopher-barger", "bisac_codes": [ "BUS041000", "0071" ], "items_count": null, "identifiers": { "ISBN13": "9780071768252", "EISBN13": "9780071768559", "EISBN10": "0071768556" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010021760754" } } } }, { "type": "Product", "id": "00010000584447", "attributes": { "name": "Business Improv: Experiential Learning Exercises to Train Employees to Handle Every Situation with Success", "subtitle": "", "description": "<p>Workplace drama thats productive!</p>\n\n<p>The secret to business growth is right before your eyesits the creativity and innovation percolating in each one of your employees every minute of every day. How do you harness it to make it work for your organization? Business Improv!</p>\n\n<p>Based on the science of experiential learning, Business Improv uses improvisation activities from the theater to transform each employee into a great leader. The 75 hands-on activities in this proactive guide help you create an organization filled with people who:</p>\n\nEngage with and own their work\n\nGenerate creative ideas that drive profit\n\nBuild innovative teams\n\nSolve problems effectively\n\nMake decisions with conviction\n\nRespond and adapt to change\n\n\n\n<p>With Business Improv, you have the one and only tool you need to facilitate real, lasting leadership skills in every employee.</p>", "author": "Val Gee, Sarah Gee", "slug": "business-improv-experiential-learning-exercises-to-train-employees-to-handle-every-situation-with-success-584447-9780071768610-val-gee-sarah-gee", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/cover_image/9780071768610.png", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "584447", "product_url": "/app/ecom/book/584447/business-improv-experiential-learning-exercises-to-train-employees-to-handle-every-situation-with-success-584447-9780071768610-val-gee-sarah-gee", "bisac_codes": [ "BUS066000", "0071" ], "items_count": null, "identifiers": { "ISBN13": "9780071768214", "EISBN13": "9780071768610", "EISBN10": "0071768610" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010021763216" } } } }, { "type": "Product", "id": "00010000584446", "attributes": { "name": "All About Forex Trading", "subtitle": "", "description": "Currency trading techniques you can bank on!\n\n<p>Forex trading can be remarkably lucrativeand complex, confusing, and risky. Too many investors dive right into Forex, suffering big losses. If you want to trade currencies successfully, read this book, take your time, and plan accordingly. The $4 trillion Forex market will be waiting.</p>\n\n<p>All About Forex Trading walks you through everything you need to know to make currency trading a vibrant part of your diversified portfolio and generate handsome returnsregardless of what is happening to stocks and bonds. Whether your investing style is conservative or aggressive, this no-nonsense guide has what you need to build a powerful Forex trading strategy. Learn all there is to know about:</p>\n\n What (and who) drives currency prices\n\nInvestment vehicles for Forex trading\n\nTechnical analysis techniques\n\nKey fundamental indicators\n\nNavigating the economic calendar\n\nAll the traded currenciesfrom the Americas to Europe to Asia", "author": "John Jagerson, S. 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Microsoft Office 2010 Demystified shows you the ropes and explains the new, handy, and most popular functions of each application.</p>\n\n<p>Written in a step-by-step, tutorial format, this practical guide begins with an overview of the suite and the universal features that can be used in all of the individual programs. Then, you'll drill down into the specifics of Word, Excel, PowerPoint, Outlook, and Access. Detailed explanations and screenshots make it easy to understand the material, and end-of-chapter quizzes and a final exam help reinforce key concepts.</p>\n\n<p>It's a no-brainer! You'll learn how to:</p>\n\n Create great-looking Word documents\n\nCrunch numbers and get graphical in Excel spreadsheets\n\nDevelop persuasive PowerPoint presentations\n\nManage your email, tasks, calendar, and contacts with Outlook\n\nBuild and manage Access databases\n\n\n\n<p>Simple enough for a beginner, but challenging enough for an advanced student, Microsoft Office 2010 Demystified helps you master this powerful suite of applications.</p>", "author": "Karin Rex", "slug": "microsoft-office-2010-demystified-584445-9780071767965-karin-rex", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/cover_image/9780071767965.png", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "584445", "product_url": "/app/ecom/book/584445/microsoft-office-2010-demystified-584445-9780071767965-karin-rex", "bisac_codes": [ "COM054000", "0916" ], "items_count": null, "identifiers": { "ISBN13": "9780071767958", "EISBN13": "9780071767965", "EISBN10": "0071767967" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010021761722" } } } }, { "type": "Product", "id": "00010000584444", "attributes": { "name": "Design for Operational Excellence: A Breakthrough Strategy for Business Growth", "subtitle": "A Breakthrough Strategy for Business Growth", "description": "<p>Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies</p>\n\n<p>Design for Operational Excellence defines why companies embark upon continuous improvementand the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence. Duggan, an established authority on OpEx, provides the design criteria and guidelines that enable you to grow your business organically by refocusing managements attention from running the business to growing the business. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operationfrom customer service to sales to manufacturing.</p>\n\n<p>Kevin J. Duggan is a renowned speaker, executive mentor, and educator in applying advanced lean techniques to achieve Operational Excellence and the author of two books on the subject: Creating Mixed Model Value Streams and The Office That Grows Your BusinessAchieving Operational Excellence in Your Business Processes. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.</p>", "author": "Kevin J. 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With Say It Right you'll learn how to use hundreds of Italian words and phrases in everyday conversation. This amazing guide gives you easy-to-read vowel symbols that, when combined with consonants, make pronunciation easy. This second edition is enhanced by a new chapter that applies the Say It Right! PhraseMaker approach to common verbs. <p>With Say It Right in Italian you will:</p>\n\nLearn more than 500 essential Italian words and phrases\n\nEasily create sentences using \"Phrasemakers\"\n\nGet a quick reference to more than 500 word pronunciations in the Say It Right travel dictionary", "author": null, "slug": "say-it-right-in-italian-584443-9780071845472-epls-na", "thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/cover_image/9780071845472.png", "default_thumbnail_image": "//redshelf-images.s3-external-1.amazonaws.com/thumbnail/default_book_thumbnail.jpg", "product_type": "book", "product_id": "584443", "product_url": "/app/ecom/book/584443/say-it-right-in-italian-584443-9780071845472-epls-na", "bisac_codes": [ "FOR013000", "0222" ], "items_count": null, "identifiers": { "ISBN13": "9780071767750", "EISBN13": "9780071845472", "EISBN10": "007184547X" }, "drm": null, "cover_image": null, "default_cover_image": null, "book_type": null }, "relationships": { "lowest_offering": { "data": { "type": "offerings", "id": "00010009793219" } } } }, { "type": "Product", "id": "00010000584442", "attributes": { "name": "The Power of LEO: The Revolutionary Process for Achieving Extraordinary Results", "subtitle": "", "description": "<p>Quality guru Subir Chowdhury introduces his groundbreaking new process</p>\n\n<p>In The Power of LEO, Chowdhury outlines a simple, three-part strategy for building continuous quality improvement every business operation, which he calls LEO: Listen to your customers and employees; Enrich your company by fixing the problems you learn about and seizing future opportunities; and Optimize your company by making sure the problems remains fixed and executing resulting plans for improvement.</p>\n\n<p>Subir Chowdhury is the author of 13 books including the international bestsellers The Power of Six Sigma and The Ice Cream Maker. As chairman and CEO of ASI Consulting Group (www.asiusa.com), he advises CEOs and senior leaders of Fortune 100 companies, and in private and public sectors all over the world, helping them make quality a part of their business culture. In 2009, the U.S. Department of Homeland Security presented him with the Outstanding American by Choice Award. His works are cited frequently in the national and international media. 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With Say It Right you'll learn how to use hundreds of Chinese words and phrases in everyday conversation. This amazing guide gives you easy-to-read vowel symbols that, when combined with consonants, make pronunciation easy. This second edition is enhanced by a new chapter that applies the Say It Right! 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