Refund / Exchange Policy

To request a refund, please emailĀ orders@redshelf.comĀ from the email address associated with your account. Please include any additional information regarding the order you wish to have refunded. Refund requests will be processed within 24 hours of receipt.

Refunds are dependent upon the type of product purchased and can vary by publisher; please review the refund policy by product type below.

eBooks

eBooks are refundable within fourteen (14) days of purchase. Additionally, RedShelf cannot fulfill refund requests if more than 10% of the product has been viewed and/or if any page(s) of the product has been printed.

For refunds of purchases made within a bookstore, please contact the bookstore where the item was purchased. Please note that the same refund rules listed here apply to purchase made within a bookstore.

Print Materials (Including Print-On-Demand)

Print materials, including print-on-demand products, are non-refundable.

Publisher Access Codes

McGraw-Hill

Refunds for McGraw-Hill access codes are permitted if requested within fourteen (14) days of purchase.

Cengage

Refunds for Cengage access codes are permitted if requested within fourteen (14) days of purchase.