Administration and Management in Criminal Justice
A Service Quality Approach
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Additional Book Details
"One of the best texts, if not the best text, for teaching undergraduate administration and management of criminal justice organizations. Its service quality approach is remarkable."
—Emmanuel Amadi, Mississippi Valley State University
Rethink management in criminal justice.
Administration and Management in Criminal Justice: A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage readers to consider the importance of providing high-quality and effective criminal justice services. Readers will develop skills for responding to their customers—other criminal justice professionals, offenders, victims, and the community—and learn how to respond to changing environmental factors. Readers will also learn to critique their own views of what constitutes management in this service sector, all with the goal of improving the effectiveness of the criminal justice system.
New to the Third Edition:
Recent terrorist attacks Police shootings Funding for criminal justice agencies New technology, such as police drones and the use of GPS monitoring devices on sex offenders Cybercrime, cyberattacks, and identity theft Updated references, statistics, and data present readers with the latest trends in criminal justice.
|Sold By||SAGE Publications|
|ISBNs||9781506361529, 9781506361529, 9781506361529, 9781506361550, 9781071815915, 9781506361567, 9781506361536, 1506361552|
|Number of Pages||536|