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Administration and Management in Criminal Justice

3rd Edition

A Service Quality Approach

Jennifer M. Allen; Rajeev Sawhney
eISBN-13: 9781506361550

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"One of the best texts, if not the best text, for teaching undergraduate administration and management of criminal justice organizations. Its service quality approach is remarkable."

—Emmanuel Amadi, Mississippi Valley State University







Rethink management in criminal justice.



Administration and Management in Criminal Justice: A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage readers to consider the importance of providing high-quality and effective criminal justice services. Readers will develop skills for responding to their customers—other criminal justice professionals, offenders, victims, and the community—and learn how to respond to changing environmental factors. Readers will also learn to critique their own views of what constitutes management in this service sector, all with the goal of improving the effectiveness of the criminal justice system.



New to the Third Edition:

Examinations of current concerns and management trends in criminal justice agencies make readers aware of the types of issues they may face, such as workplace bullying, formal and informal leadership, inmate-staff relationships, fatal police shootings, and more.
Increased discussions of a variety of important topics spark classroom debate around areas such as homeland security–era policing, procedural justice, key court personnel, and private security changes.
Expanded coverage of technology in criminal justice helps readers see how technology such as cybercrime, electronic monitoring and other uses of technology in probation and parole, body-worn cameras, and police drones have had an impact on the discipline. 
Updated Career Highlight boxes demonstrate the latest data for each career presented. 
More than half the book has been updated with new case studies to offer readers current examples of theory being put into practice.  
Nine new In the News articles include topics such as


Recent terrorist attacks 
Police shootings    
Funding for criminal justice agencies    
New technology, such as police drones and the use of GPS monitoring devices on sex offenders   
Cybercrime, cyberattacks, and identity theft 


Updated references, statistics, and data present readers with the latest trends in criminal justice.

Sold By SAGE Publications
ISBNs 9781506361529, 9781506361529, 9781506361529, 9781506361550, 9781071815915, 9781506361567, 9781506361536, 1506361552
Language English
Number of Pages 536
Edition 3rd