Law Enforcement Interpersonal Communication and Conflict Management
The IMPACT Model
Read your book anywhere, on any device, through RedShelf's cloud based eReader.
Digital Notes and Study Tools
Built-in study tools include highlights, study guides, annotations, definitions, flashcards, and collaboration.
Have the book read to you!
The publisher of this book allows a portion of the content to be used offline.
The publisher of this book allows a portion of the content to be printed.
The publisher of this book allows a portion of the content to be copied and pasted into external tools and documents.
Additional Book Details
Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to:
Identify and master emotions
Master the story
Promote positive behavior
Control your response
When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.
|Sold By||SAGE Publications|
|ISBNs||9781506303376, 9781506303376, 9781506303376, 9781506303383, 9781506303390, 9781506303369, 1506303382|
|Number of Pages||152|