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Law Enforcement Interpersonal Communication and Conflict Management

1st Edition

The IMPACT Model

Brian D. Fitch
eISBN-13: 9781506303383

eBook Features

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Additional Book Details

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to:

Identify and master emotions
Master the story
Promote positive behavior
Achieve Rapport
Control your response
Take perspective

When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

Sold By SAGE Publications
ISBNs 9781506303376, 9781506303376, 9781506303376, 9781506303383, 9781506303390, 9781506303369, 1506303382
Language English
Number of Pages 152
Edition 1st