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Managing Hospitality Organizations

2nd Edition

Achieving Excellence in the Guest Experience

Robert C. Ford; Michael C. Sturman
eISBN-13: 9781544356853

eBook Features

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Additional Book Details

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership.

Sold By SAGE Publications
ISBNs 9781544356853, 9781544388663, 1544356854
Language English
Number of Pages 576
Edition 2nd